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The Human Experience of IT Service Management

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Unleash productivity across your enterprise with generative AI

This e-guide examines how generative AI (GenAI) boosts productivity in enterprises, potentially adding $2.6 to $4.4 trillion in global economic value and increasing labor productivity by 0.6% annually by 2040.

But the benefits of GenAI go beyond automating tasks. With the help of GenAI, you can automatically interpret user intent, enhance IT services and operations, and more. Benefits include a 99% reduction in incident resolution times and a 75% rise in service desk efficiency, with AI-driven root-cause analysis and self-healing recommendations. 

Discover how GenAI can elevate your enterprise's productivity in the full e-guide.

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