AI & Intelligent Technologies: 3 Strategies for transforming your customer experience
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
Your technology infrastructure and enterprise architecture are made up of a complex, inter-related estate of IT assets and business applications.
But despite initiatives to reduce costs and minimize risk in this infrastructure, success can be elusive for 3 primary reasons:
- Siloed and incomplete data about applications, software, and hardware
- Misalignment of asset management, enterprise, architecture, and strategy
- Manual processes that prevent consistent and timely action at scale
So how can you avoid these 3 omnipresent risk factors?
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
These are also closely related to: "AI & Intelligent Technologies: 3 Strategies for transforming your customer experience"
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3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
This ServiceNow white paper outlines 3 strategies to boost enterprise productivity and innovation.
Firstly, integrating processes across silos ensures a unified source of truth. Secondly, hyperautomation of routine tasks via RPA and similar tools liberates staff. Thirdly, orchestrating and refining workflows with data analytics aids continual enhancement.
The paper claims that by leveraging the ServiceNow platform, you can dismantle silos, reduce manual labor, and improve process efficiency, allowing employees to concentrate on strategic, inventive projects that propel business growth.
Discover how companies like Sportsbet and Marken revolutionized operations with ServiceNow by reading the full report.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. This white paper highlights how low-code solutions like ServiceNow App Engine empower citizen developers and streamline workflows. With built-in governance, low-code solutions also allow safe, enterprise-wide scaling.
To learn more, read this paper on how low-code development can accelerate your digital transformation.
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IT asset tracking: Why having all the data won't suffice
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Are your strategic investments leaving money on the table? 5 ways to tell
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Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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10 tips for low-code app development
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In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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Creating Organizational Agility
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It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
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Why are too many organizations failing in their strategic initiatives?
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Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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An inside look at AstraZeneca’s IT
By: Morpheus Data
Type: Case Study
In an industry where speed is everything, growing technology bottlenecks can hold you back. In this case study, learn how AstraZeneca adopted cloud automation technology, updated their provisioning, and improved compliance with the help of Morpheus Data. Read the study here.
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Why aren’t business measuring project value correctly?
By: ServiceNow
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Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Speeding up vulnerabilty detection with automation
By: ServiceNow
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Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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5 key IT asset cost reduction tips to free up your budget
By: ServiceNow
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Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Top 5 IT imperatives for supporting EX and CX
By: ServiceNow and Konversational
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With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services. Discover in this eBook how your IT team can help your organization deliver a cohesive and accelerated customer and employee experience.
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
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In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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What is AIOps and how does it work?
By: ServiceNow and Konversational
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An explosion of digital services, mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics, is rapidly overwhelming IT services and operations teams. AIOps can help. In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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Strategic flexibility through disaster recovery
By: ServiceNow
Type: White Paper
For an organization operating at and aiming for larger-scale markets, maintaining strategic flexibility is critical for managing the increased level of risk. ServiceNow’s Now Platform provides organizations with the opportunity to operationalize business continuity, disaster recovery, and crisis management. Read on to learn more.
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How NASCAR (and other organizations) leverage automation
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In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
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Proactive Field Service Roadmap: 5 Key Priorities
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This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
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To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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3 steps to achieve digital business readiness with IT services
By: ServiceNow and Konversational
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Discover the 3 essential steps, in the realm of IT services and operations, towards a successful digital-first business strategy in this e-book. You’ll also learn how to define your IT services needs with a handy checklist.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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The HR leader’s guide to unleashing AI-powered efficiency in tough times
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Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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Customer Insights: Employee Experience Testimonials
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To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
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Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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How a single platform can help security teams stay ahead of cybercriminals
By: ServiceNow
Type: eBook
Read this e-book to see how you can connect your IT and security on a single platform to enable enterprise-wide visibility and real-time cyberthreat response.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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CrowdStrike vs. Rapid7 vs. Tenable for risk-based vulnerability platforms
By: CrowdStrike
Type: Analyst Report
Risk-based vulnerability management (RBVM) platforms were developed to help customers prioritize vulnerabilities. Read this IDC MarketScape report to compare 15 RBVM platforms—including CrowdStrike, Rapid7, Tenable, and Ivanti—to find the platform most suitable for your organization.
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The secret to a more unified and seamless procurement experience
By: ServiceNow and Genpact
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In this e-book, discover a better way to manage procurement—one that reduces cycle time, enhances user experiences, and improves internal controls with automation and unified data.
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Explore artificial intelligence in ITSM and the tool options
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Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Artificial intelligence in ITSM: Finding the right tools for you
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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How you can keep up with the customer experience evolution
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The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Improve your customer service: 8 best practices & more
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Today, 88% of consumers have higher customer service expectations than in past years. This means that it has become critical to ensure efficient, personalized, and memorable customer experiences (CX) to meet new standards and increase loyalty. So, what exactly do customers want? Dig into this guide to learn more.
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Your roadmap for automating security processes
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Using AIOps to Thwart Data Breaches
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At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.
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IT Automation: Discover How 2 Platforms Stack Up
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When adopting an IT automation platform, should your organization take the open-source route? To make an informed decision, review this white paper that compares an open-source platform, StackStorm, and a commercially available platform, Composer.
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Empowering your employees to do more: CHRO’s roadmap
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Top 3 issues for today’s security operations teams
By: ServiceNow
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Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
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How Your Next Technology Decision Could Impact Your ESG Goals
By: ServiceNow
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The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.
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How to accelerate your risk and compliance initiatives—and get to value faster
By: ServiceNow
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Explore in this e-book some of the top risk and resilience management solutions available to your organization that can help you break silos, help embed risk and compliance management into daily work, and improve performance through risk-informed decisions.
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ServiceNow Security Operations: The essential use case guide
By: ServiceNow
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The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.
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Cloud & DevOps: a guide to becoming a software-centric organisation
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Businesses are investing time and effort in building digitally-enabled services. In this e-guide we look at how businesses can transform their software development teams to deliver software efficiently and reliably.
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CX & retail: Modernizing strategies for customer loyalty
By: Webex by Cisco
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When 75% of consumers report that they prefer to use messaging channels for customer service over other alternatives, it’s critical for companies to prioritize conversational messaging to improve their customer engagement. However, it can be tough knowing where to begin. Dig into this guide to learn more.
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Global healthcare corporation optimized both business and employee performance
By: Teleperformance
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