Find out how artificial intelligence is making the customer experience better
By: Zendesk View more from Zendesk >>
Download this next:
Computer Weekly – 1 August 2023: We're doing AI all wrong
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, AI is being imposed upon society from the top down and the socio-economic implications will cause problems – we talk to an expert who says there is a better way. We find out how hackers – the good kind – are turning to AI to make their work more effective. And we examine how generative AI will affect the datacentre. Read the issue now.
These are also closely related to: "Find out how artificial intelligence is making the customer experience better"
-
How generative AI is enabling better customer experiences
By: ServiceNow
Type: Webcast
The advent of generative AI has made AI accessible to more organizations than ever before. No longer does your business need a robust team of data scientists to reap the value of AI and unlock the potential of your data.
In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach.
Tune in to learn how generative AI can create new opportunities for your organization.
-
Enhancing your customer relationships with gen AI
By: Cyara
Type: Webcast
As more organizations continue to experiment with AI and automation tools, many have realized the benefits of generative AI, especially when it comes to customer service and experience teams.
But what exactly are these benefits? What can generative AI bring to the table and is it right for your company’s needs?
Tune into this webinar to hear from industry experts as they discuss the current generative and conversational AI landscape and discover how top companies are leveraging these new tools to provide better experiences for all.
Find more content like what you just read:
-
The state of data in the AI era: What you need to know
By: Software AG
Type: eBook
In this e-book, explore the state of AI in the enterprise, key challenges of scaling AI, how modern data integration can remove AI scaling challenges, the tricks to moving beyond data integration for even better AI results, and more.
-
Why quality data is key for maximizing your AI initiatives
By: Alation
Type: Webcast
Without quality data, it’s impossible to be sure that your AI models can be trusted. So how can you establish reliable AI workflows and get the most out of your investments? Tune into this webcast to learn how data intelligence as a solution can help you overcome bad data and build a healthy foundation for your AI projects.
-
AI governance for responsible, transparent, and explainable AI workflows
By: IBM
Type: eBook
This e-book discusses the concept of AI governance, which is defined as the overall process of directing, managing, and monitoring the AI activities of an organization to ensure outcomes are trusted and explainable. It outlines the key building blocks and introduces IBM’s new toolkit for AI governance, IBM watsonx.governance. Read on to learn more.
-
4 ways AI can enhance contact center performance & more
By: Broadvoice
Type: Blog
Contact center AI solutions can boost efficiency, increase agent productivity, and streamline operations. Learn the 4 ways AI enhances contact center performance and 3 tips for effective implementation. Read the full article to discover how AI can improve your contact center.
-
Harness generative AI to accelerate growth
By: AWS
Type: eBook
This AWS e-book provides an overview of generative AI, outlining its capabilities, use cases, and business value. One staggering finding is according to Bloomberg, the expected annual growth for the generative AI Market is forecast to grow at a CAGR of 34.2%. Dive into the AWS e-book here.
-
Sales forecasting and AI: Top 5 myths
By: Pipeliner
Type: eBook
For today’s organizations, sales forecasting has never been more important. To keep up with new standards, many have turned to AI to better navigate and explore customer and prospective data captured in CRM. However, there is still a lot of misinformation spread about AI in sales. Browse this e-book to learn more.
-
AI security study: 1,800 security practitioners’ insights
By: Darktrace
Type: Research Content
With the participation of 1,800 security leaders and practitioners, Darktrace recently conducted a study with the aim of better understanding the state of AI in cybersecurity, understanding the role AI is playing in threat ideation and development, as well as security implementation. Download the report now to learn more.
-
Give your startup the generative AI advantage
By: AWS
Type: White Paper
Data is the difference between a generic generative AI application and one that truly knows your business and your customer in order to deliver a better, more differentiated experience. Read this white paper to uncover insights and next steps for using data to create generative AI models that can help boost startup success.
-
Quantified benefits of an AI-driven UM platform
By: XSOLIS
Type: White Paper
There is a black hole of administrative spending and waste in utilization management (UM) that should be improved, but for which traditional solutions have not proven to be effective. It’s time for healthcare organizations to try a new strategy. Read on to learn about the quantified benefits of an AI-driven UM platform.
-
High-quality data for AI: 7-step roadmap
By: Hinduja Global Solutions
Type: White Paper
Data powers AI and predictive analytics, which power better decision-making. So, before organizations can level up their decision-making capabilities, they first have to ensure that their data is high quality. In this 12-page white paper, unlock a 7-seven roadmap for accomplishing that goal.
-
Digital.ai Agility: Everything you need to know to deliver on strategic priorities
By: Digital.ai
Type: eBook
In this exclusive e-book, find out how Digital.ai Agility can help your organization unlock new customer products and services, optimized customer experiences, better business process insights and accelerated time to market.
-
Discover new AI services on AWS: Case study
By: AllCloud
Type: Case Study
GmbH, is a telematics specialist company that decided to move its GPS FLEET software solution to the AWS cloud. This enabled the firm to develop innovative AI services soon afterwards, such as its Health Index for machines. Access the case study here to learn more about how to unlock AI services with your move to AWS.
-
Generative AI will power adaptive applications
By: Couchbase
Type: White Paper
Soon, enterprises will incorporate GenAI across the organization and inside nearly every application. These apps will be adaptable and take on new behaviors, understand situations, offer better advice, and create hyper-personalized experiences for users. This is what Couchbase refers to as AI-powered adaptive applications.
-
3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
Get your guide to enabling employees to do better with less, using AI-powered, cross-enterprise workflows. When you integrate siloed systems and automate manual processes with ServiceNow, you’ll increase cost savings and efficiencies while boosting revenue.
-
How the contact center wars are transforming the industry
By: InflowCX
Type: Blog
Organizations of all sizes are always on the lookout for the next technology trends. One way they do this is by watching what the largest tech enterprises in the world are doing, and this is especially true when it comes to the contact center. When companies like Amazon, Google, or Meta make software investments, people notice. Read on to see why.
-
AI disruption: How automation can help not hurt jobs
By: Documation Software Ltd
Type: White Paper
As more and more organizations continue to integrate AI into their operations, many are worried that this technology will affect or replace their jobs. But never fear, automation and machine learning are only here to help rather than destroy teams. Browse this white paper to learn more.
-
Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
-
AI & Automation: Turning data into insights
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
-
Your guide to Artificial Intelligence in ASEAN
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, find out how financial institutions are using AI-powered chatbots to serve customers, what AI means for the future of work and how one Singapore-based startup is using declassified military methodologies to produce data-driven insights.
-
You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
-
Beyond the Dashboard
By: Alteryx
Type: White Paper
What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? Read on to learn how AI can help you surface trends, explore data, and make better decisions — all without needing to create more dashboards.
-
How to get the most out of your dashboards with AI
By: Alteryx
Type: eBook
What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? Read on to learn how AI can help you surface trends, explore data, and make better decisions — all without needing to create more dashboards.
-
MicroScope – October 2019: What's next for the channel?
By: MicroScope
Type: Ezine
The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly
-
Transform Your Business with the Power of Azure Open AI
By: Reply
Type: Blog
Virtual assistants represent an opportunity for organizations of all sizes looking to streamline operations, cut costs, provide a better user experience, and differentiate. Tap into this blog post to learn how you can leverage AI-powered chatbots to enable more personalized customer service and consistent engagement across channels.
-
How to accelerate your risk and compliance initiatives—and get to value faster
By: ServiceNow
Type: eBook
Explore in this e-book some of the top risk and resilience management solutions available to your organization that can help you break silos, help embed risk and compliance management into daily work, and improve performance through risk-informed decisions.
-
HR for 2024 & beyond: 6 trends HR leaders should know
By: ServiceNow and EY
Type: eBook
As the year continues, HR leaders will be faced with 6 major trends that are critical to watch out for. HR must harness AI, foster community despite remote work, ensure data integrity, access new talent, integrate risk strategies, and unify services. Access this eBook to learn how you can better navigate HR's future.
-
Streamlined Recruitment with OpenAI
By: Reply
Type: Landing Page
By leveraging the advanced Natural Language Processing (NLP) capabilities enabled by AI, businesses can more quickly understand and identify key skills that align with specific job requirements while also generate personalized outreach or recruitment messages, significantly enhancing engagement with candidates. Read on to learn how.
-
CIO Trends #9: Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this issue find out how blockchain is being tried out in Saudi Arabia to enable consumers to use their faces and blockchain-based apps to withdraw money from cash machines, rather than inserting PINs. Also, read how the UAE's Etihad Airways is working to use AI to help it better engage with staff and benefit from their knowledge and ideas.
-
Database & server operations issues? Automation can help
By: Orchestral.ai
Type: Case Study
When this Fortune Top 25 organization began to struggle with their legacy, client-server on-prem software, they began to seek out a cloud-based Software-as-a-Service system that could help them better delegate the procurement, installation and deployment of over 300 physical servers. Browse this case study to hear more.
-
ITSM: How CIOs are leveraging AI & machine learning
By: Atlassian
Type: Blog
As the IT service management market is now introduced to self-service and automation, organizations must learn how to incorporate these new technologies in a way that drives value. Check out this TechTarget blog to access 12 AI and machine learning use cases in ITSM.
-
How AI is revolutionizing healthcare authorizations
By: XSOLIS
Type: Webcast
In this webinar, a panel of industry experts will showcase AI tools that assess member data in real-time, offering clear insights to refine the authorization process. Tune in now to discover how AI is revolutionizing healthcare authorizations.
-
How to achieve lasting value in a dynamic AI landscape
By: Thoughtworks Inc
Type: White Paper
As AI progresses, businesses need a flexible AI strategy to keep up with evolving technologies and market needs. This white paper discusses a framework for crafting an AI strategy that withstands real-world challenges to achieve lasting value. Read on to learn how you can enable sustained success in a dynamic AI landscape.
-
Human-like AI quest drives general AI development efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
While AI technologies can do things humans can't, they're currently limited to specific and straightforward tasks. A big goal for developers is to create human-like AI tools that think the way people do. This guide compiles stories on the push toward human-like AI and the challenges that AI vendors and users must overcome.
-
Essential strategies for overcoming the AI skills gap
By: InterSystems
Type: eBook
Read on to discover the essential strategies to overcome the AI skills gap, and find out how InterSystems can help you uncover what may be holding your AI initiatives back.
-
The state of AI in cybersecurity
By: Checkpoint Software Technologies
Type: eBook
While generative AI has garnered much attention, it only represents a fragment of the rapidly evolving AI landscape. Security teams have recognized the potential AI has to transform cybersecurity, highlighted by the 92% of organizations that intend to use AI and machine learning to support cyber security. Download this e-book to learn more.
-
4 common misconceptions about AI
By: Akeneo
Type: Webcast
86% of organizations that have fully embraced AI say it has improved customer experience, but how? Watch this webinar from Akeneo to explore the top benefits that you can enjoy by implementing intelligent automation and predictive intelligence right now, and 4 common misconceptions regarding today’s hottest tech.
-
Why AI adoption is a strategic imperative
By: TierPoint
Type: eBook
In this eBook, you’ll learn about AI’s multifaceted nature, its historical evolution, and its potential business impact. Embracing AI is not just an option for businesses—it is a strategic imperative. Dive into the eBook to learn about:The history of AIWhy businesses rapidly adopt AIHow AI benefits organizations
-
Open source AI platforms boost enterprise business transformation
By: Red Hat
Type: Analyst Report
Open source AI platforms can help enterprises accelerate AI/ML adoption and overcome challenges like lack of MLOps tools. Learn how an open hybrid AI/ML platform like Red Hat OpenShift AI can enable flexibility, portability, and faster time to value. Read the full analyst report.
-
AI-based application testing: Simulate attacks at scale
By: Veracode
Type: White Paper
With advances in AI capabilities, hackers have leveraged the evolving technology in order to perform more sophisticated attacks at scale. If actual attacks are using AI, then simulated attack testing that is performed at scale using AI is as close of a simulation to the real thing as one could hope for. Read on to learn more.
-
Unlock AI business value: 5-step roadmap
By: Hewlett Packard Enterprise
Type: White Paper
“What is the true business value of AI?” opens this white paper by HPE. Along with answering that question, the paper provides a 5-step roadmap for streamlining your business’s processes with AI. Continue on to unlock these insights and more.
-
Improve business outcomes with generative AI
By: AWS
Type: White Paper
Generative AI has taken the industry by storm, with nearly everyone imagining how the powerful technology will transform the future of business. But looking beyond the hype, what is the real potential of generative AI? Download this e-book to unlock key insight into the state of generative AI, including answers to the most prevalent questions.
-
The business benefits of AI: Should you adopt?
By: Atlassian
Type: White Paper
While half of today’s businesses worldwide leverage AI to get work done, many organizations are still on the fence about implementation. So, how can you know if AI’s right for your needs? Browse this guide to learn more.
-
Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
-
Get started with generative AI on AWS for the federal government
By: AWS
Type: eBook
Read the eBook Get started with generative AI on AWS to help guide your organization towards effective, responsible generative AI applications that maximize mission value.
-
Leveraging AI breakthroughs to scale your business
By: Thoughtworks Inc
Type: White Paper
This white paper examines how AI is transforming business, from democratizing access to AI tools to optimizing software development. You’ll also discover how to leverage AI breakthroughs and implement responsible AI practices. Read the full white paper to learn more.
-
Benefits and risks of generative AI: What you should know
By: Teleperformance
Type: eBook
Today, nearly 1 in 4 employees say that they use generative AI technology to do work. However, many organizations and individuals still have their hesitations when it comes to automation and other AI solutions. So, what are the benefits of AI? What are the risks? Browse this guide to learn more.
-
AI regulation is in the works: What you need to know
By: S&P Global
Type: Blog
As AI continues to advance, there is growing consumer support for federal regulation to address concerns around fraud, privacy, and misuse. This article explores current AI regulation efforts in the US and EU, and the need to balance innovation with protecting the public. Read the article to learn more.