6 best practices for managing field service efficiently during uncertain times
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
Field service organizations enhance operations by integrating AI and generative AI, automating tasks and empowering employee focus on critical work.
For instance, generative AI creates knowledge articles and work orders, offering new opportunities. Starting with one AI use case and scaling up can boost efficiency, reduce costs, and improve customer service. But success requires risk awareness, an iterative approach, and accurate data.
Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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How ServiceNow is transforming customer service delivery platforms
By: ServiceNow
Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide, to maximize availability and performance of customers’ equipment, and the value it delivers to their businesses.
But to unify its two field support workforces, Xerox needed a digital solution that could achieve consistency and flexibility across its entire field workforce with the aim to lower costs, reduce inefficiencies, increase uptime, and shrink its carbon footprint.
Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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