Forrester Report: Three Customer Service Megatrends in 2020
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Top vendors in endpoint security heading into 2024
By: Bitdefender
Type: Forrester Research Report
As organizations begin to evaluate new endpoint security platforms, they have various needs to fulfill and a variety of vendors from which to choose.
Forrester has identified “must haves,” or characteristics many leaders should look for in EPP and EDR solutions. They recommend customers look for providers that:
- Prioritize prevention
- Provide a seamless transition to EDR or XDR
- Extend the ability to do more with less
Based on these priorities, amongst other critical factors, discover the top-performing vendors for endpoint security in the last quarter of 2023 in this Forrester report.
These are also closely related to: "Forrester Report: Three Customer Service Megatrends in 2020"
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Brexit and UK tech: Essential guide
By: TechTarget ComputerWeekly.com
Type: eGuide
In the immediate aftermath of the UK’s historic referendum vote to leave the European Union, Computer Weekly canvassed the advice and opinion of experts across the technology sector to assess the implications for IT professionals.
In this special report we analyse some of the key issues facing UK IT in a post-Brexit world and talk to leaders from across the tech community about their views and priorities during the uncertain period ahead.
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
By: TechTarget ComputerWeekly.com
Type: eGuide
The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer’s guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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CX leader’s guide for overcoming 5 issues in contact centers
By: Enghouse Interactive
Type: eBook
With 81% of today’s customers reporting that they expect faster service in contact centers due to advances in technology, it has become critical for organizations to live up to these new standards in order to keep consumers satisfied. However, meeting these expectations is easier said than done. Browse this guide to learn more.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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Computer Weekly - 27 October 2020: Pet project: How Pets at Home cares for customers with data analytics
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the chief data officer of Pets at Home, about using data analytics to care for customers. British Airways had its GDPR fine reduced to just £20m – we ask what this means for data protection regulation. And we look at GPT3, the language prediction tool that could revolutionise AI. Read the issue now.
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Advanced Technologies Key to Next-gen Contact Centers
By: TechTarget Customer Experience
Type: eGuide
Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.
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Call Center Tips: Bridging the CEM Chasm
By: TechTarget Customer Experience
Type: eGuide
Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.
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Enforcing Endpoint Security: Creating a Network Security Policy
By: TechTarget Security
Type: eGuide
As more and more users utilize non-company-owned devices to gain access to corporate data, organizations must take new steps to prevent the risks and damages of hostile, malware-infested and non-compliant endpoints. Access this e-guide to explore how to create a network endpoint security policy as well as best practices for enforcing them.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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A Computer Weekly buyer's guide to intelligent workload management
By: TechTarget ComputerWeekly.com
Type: eGuide
One huge advantage digital transformation brings with it is the phenomenon of intelligent workload management. In this 17-page buyer's guide, Computer Weekly looks at the various tools available, asset management best practices and the complications to look out for with hybrid and multicloud deployments.
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A Computer Weekly buyer's guide to CIO leadership
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how the age of the customer requires IT leaders to focus on both the business technology and IT agendas; why IT leaders need to use blogging and social media to raise their profile and build influence in their organisations.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
Type: White Paper
To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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Third-party economic analysis of Prisma Access with Integrated CASB
By: Palo Alto Networks
Type: Forrester Total Economic Impact Report
Forrester recently conducted a Total Economic Impact (TEI) study to better understand the benefits, costs, and risks associated with Palo Alto Networks Prisma SASE. Download the report now to unlock the findings.
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The ultimate guide to Robotic Process Automation (RPA)
By: TechTarget ComputerWeekly.com
Type: eGuide
Robotic process automation is a hot commodity in today's enterprises -- its impact has been described as transformational and disruptive. Still, RPA software is not without risks. In this e-guide, we explain everything you need to know for a successful RPA implementation, from the basics to analysis of where this rapidly evolving market is headed.
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Contact center leader’s guide to mastering WFH
By: Hinduja Global Solutions
Type: eBook
With 80% of today’s contact center agents reporting that they work from home, it’s clear to see just how much of the landscape has transformed. However, many still face the same challenges. So, how can businesses best overcome these hurdles while still meeting hybrid and remote expectations? Browse this guide to learn more.
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Computer Weekly – 27 April 2021: Justice at last in Post Office IT scandal
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, 12 years after we broke the story, victims of the Post Office IT scandal finally have their criminal convictions overturned. We take a virtual tour of a Microsoft datacentre and meet a server called 'Mega-Godzilla Beast'. And we find out how technology is transforming Nationwide Building Society. Read the issue now.
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Expert economic analysis of Dataiku
By: Dataiku
Type: Forrester Total Economic Impact Report
Customer interviews and financial analysis found that a composite organization experienced benefits of $23.5 million over three years and an ROI of 413% with Dataiku. Plus, 80% time savings on manual processes, reduced costs, and improved decision making on key business activities. Get a copy of the full study to learn more.
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Analyst report: Regaining control with a connectivity cloud
By: Cloudflare
Type: Analyst Report
Discover in this Forrester analyst report why leading security experts believe that a connectivity cloud will help them regain control and accelerate digital transformation initiatives.
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A Computer Weekly buyer's guide to Colocation
By: TechTarget ComputerWeekly.com
Type: eGuide
Colocation is an increasingly appealing option for data storage. In this 17-page buyer's guide, Computer Weekly looks at the constraints of migration, environmental considerations and datacentre opportunities in Africa.
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A Computer Weekly buyer's guide to modernising public sector IT
By: TechTarget ComputerWeekly.com
Type: eGuide
Digitising the public sector is proving to be a long and winding road. In this 15-page buyer's guide, Computer Weekly looks at how some CIOs are embracing digital transformation, how coronavirus has accelerated it and why the UK government needs to embrace the challenge of digital collaboration
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A Computer Weekly buyer's guide to digital customer experience
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience.
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Computer Weekly – 16 January 2024: All eyes are on the Post Office scandal – at last
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, 15 years since we first revealed the plight of subpostmasters, and four years since their High Court victory, the UK public and government are getting behind the victims, thanks to a TV dramatisation of the scandal. We look at plans to quash convictions and analyse Fujitsu’s role in the scandal. Read the issue now.
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A Computer Weekly buyer’s guide to data visualisation
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Data visualisation is proving its value throughout a period of economic uncertainty. In this 16-page buyer’s guide, Computer Weekly looks at the rise of embedded analytics, the advantages of real-time data and Siemens’ exploration of industrial metaverse use cases
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The Managed Detection & Response Landscape
By: Bitdefender
Type: Forrester Research Report
Organizations of all sizes are turning to managed detection and response (MDR) solutions to quickly handle suspicious activity and contain threats. However, while MDR solutions have been proven, there are a lot of options in the market to choose from which makes picking the right solution for you a challenge. Read on to learn how to choose wisely.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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MicroScope – December 2023: What does the future hold for Industry 5.0?
By: MicroScope
Type: Ezine
In this issue, we explore the future of Industry 5.0 to discover whether it's truly a tech revolution or just the next step in what has been promised since Industry 4.0. Also learn more about the risks and impacts of generative AI on data compliance and compliance, as well as seven steps you should take to engage customers while providing services
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Robotic Process Automation blends into AI for thoroughly modern ERP
By: TechTarget ComputerWeekly.com
Type: eBook
Robotic Process Automation has emerged in recent years as one way to modernise the ERP systems that run the entire gamut of business processes for many organisations. Download this e-guide and read more about how the advance of the robots continues.
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The modern mainframe in the age of cloud, AI, blockchain
By: Ensono Limited
Type: Analyst Report
Though some view them as a relic of IT days gone by, mainframes are increasingly used to run emerging workloads like blockchain and containerized applications. Download this Forrester report to learn how modernized mainframes are finding their place amid digital transformation.
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Explore low-code's potential to revolutionize your business
By: Qualitest Group
Type: White Paper
Low-code development promises faster, more affordable app creation, but challenges remain. Explore the latest research, trends, and success stories in this white paper.
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Report: The Great Cloud Reset Research Study
By: Akamai
Type: Forrester Research Report
Akamai commissioned Forrester Consulting to evaluate the state of cloud adoption and evolution to meet business and user requirements. This report goes over the key findings from that study, exploring the intricacies of today’s cloud adoption landscape. Read on to learn more.
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Benefits of a machine-led, human-powered security platform
By: Palo Alto Networks
Type: eBook
In the last few years, the needs of the security operations center (SOC) have changed, but the tools that they use have not. Extended security intelligence and automation management (XSIAM) uses a combination of automated and human-based controls to more rapidly and accurately remediate threats. Read on to learn more.
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Analyzing top vendors in the customer service landscape 2024
By: ServiceNow
Type: Forrester Research Report
The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
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Computer Weekly – 15 December 2020: How security will be different after Covid-19
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.
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A Computer Weekly buyer's guide to financial analytics for planning
By: TechTarget ComputerWeekly.com
Type: eBook
The current economic climate provides a strong reason for firms to turn to the advantages of software. In this 14-page buyer's guide, Computer Weekly looks at the role of datasets in accounting, how technology is helping finance departments control budgets and the importance of integrating automation into business processes.
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Computer Weekly buyer's guide to mobile app development
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.
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Contact center leader’s guide to improving CX journeys
By: Cyara
Type: Product Overview
To keep up with modern standards for customer experiences, it has become critical for organizations to be able to connect with their consumers on all channels available. However, these must be continuously tested and monitored to ensure that they’re meeting those expectations. Browse this white paper to learn more.
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Extending passwordless security to customers
By: Ping Identity Corporation
Type: Product Overview
Passwordless security is seen as a secure means of attaining to enterprise identity management. PingOne for Customers Passwordless is designed to solve the challenges of delivering passwordless experiences to customers by combining a cross-section of technologies. Read on to learn more.
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A Computer Weekly buyer's guide to robotic process automation
By: TechTarget ComputerWeekly.com
Type: eGuide
Robotic process automation is making its business value known in a variety of ways. In this 15-page buyer's guide, Computer Weekly looks at how how the market is ever-evolving, the security risks to guard against, and how RPA can spearhead a firm's digital transformation
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Breaking Free from Leads-Based Models
By: TechTarget
Type: TechTarget Media
To learn why and how to shift away from Marketing Qualified Leads (MQLs) and evolve your business’s revenue engine, read this e-book that features insights from Forrester VP and Principal Analyst Terry Flaherty.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Why should you migrate your contact center to the cloud?
By: Cyara
Type: eBook
The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.
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Tightly Control and Manage Access to Applications and Services with Zero Trust
By: AT&T Cybersecurity
Type: Research Content
In this research report, AT&T’s Chief Security Officer (CSO) provides a unique perspective on implementing Zero Trust to control and manage access to applications and services. Read the full report to unlock this exclusive insight.
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A new class of converged endpoint platforms for a better breed of IT SecOps
By: Tanium
Type: White Paper
The endpoint environment has transformed, but the balance between a superior user experience and effective security still needs better support than ever. But the legacy approach of stitching together different point solutions isn’t working. Discover a new class of converged endpoint platforms for a better breed of IT SecOps.
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A Computer Weekly Buyer's Guide to Digital Transformation
By: TechTarget ComputerWeekly.com
Type: eGuide
The future of organisations depends on their handling of digital transformation. In this14-page buyer's guide, Computer Weekly looks at how the IT operation can lead strategy, whether network security is keeping up and what can be learned from GE's digital journey.
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Call Center Tips to Optimize Agent Performance
By: TechTarget Customer Experience
Type: eGuide
This E-Guide examines how Workforce management tools and other CEM technologies can help agents prioritize and meet performance standards.
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How Brexit will affect your security online
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, DevOps is cited as a key element of digital transformation – we examine the challenges to delivering on its promise. Many retailers are investing in emerging technologies to gain an edge – but are they too far ahead of the curve? And could a new spirit of collaboration help UK broadband roll-out? Read the issue now.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.