The Top 3 IT Pains of the New Reality and How to Solve Them
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Reimagining IT service delivery and operations in unimagined times
By: ServiceNow
Type: White Paper
Though the tragic and challenging start to 2020 has been a catalyst for reimagining the operational models required for maintaining a healthy enterprise workforce, it’s also exposed some ugly IT processes.
Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices.
Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform, including:
- Reduced costs while speeding resolution times
- Scalable IT that can adapt to changing employee demands
- And more
These are also closely related to: "The Top 3 IT Pains of the New Reality and How to Solve Them"
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The Top 3 IT Pains Of The New Reality And How To Solve Them
By: ServiceNow
Type: eBook
The massive shifts in workforce and processes have revealed acute shortfalls in IT systems and approaches.
In recent conversations ServiceNow had with a variety of IT leaders, three common pain points were mentioned:
- High costs
- Inability to scale IT
- Bad service experiences
Download this eBook to see how integrating operations management (ITOM) at the same time as ITSM can help mitigate these pain points in your organization.
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5 Remedies for the Top IT Pains
By: ServiceNow
Type: eBook
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between IT service management (ITSM) and IT operations management (ITOM), you can give your teams the support they need to efficiently deliver 24/7 services.
Discover 5 ways to ease today’s top IT pains with unified service and operations management. Find out how you can improve agent productivity by 30% and achieve an average of $4.5m in annual savings—empowering anyone in your organisation to ignite continuous change and innovation.
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