The Top 3 IT Pains of the New Reality and How to Solve Them
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
The explosion of digital services is mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics that is rapidly overwhelming IT services and operations teams.
Just detecting and diagnosing service issues is almost a losing battle. And predicting and preventing service issues is often just a dream.
But there is a way you can cope and even thrive through this inevitable change and growth: artificial intelligence for IT operations (a.k.a. AIOps), along with observability.
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
In the hurry to get ahead, your customer and employee experiences could be falling behind.
Fortunately, it’s possible to achieve technological change while elevating employee and customer experiences. In fact, your IT organization could be the catalyst for this. With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services.
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
It takes organizations 280 days on average to identify and contain a cyberbreach. But IT security leaders who can connect and automate security, risk, IT and asset management workflows on a single platform can improve the mean time to contain breaches by 85%.
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
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Same cyberthreat, different story
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Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
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IT asset tracking: Why having all the data won't suffice
By: ServiceNow
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Prepare to meet evolving risk and compliance mandates
By: ServiceNow
Type: Product Overview
To meet government disclosure mandates, firms require integrated risk and security programs. With a centralized platform, ServiceNow helps identify threats, contain incidents, ensure compliance, and report material events within required timeframes. Case. Read more about how ServiceNow enables robust risk management and expedites reporting.
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Top 3 issues for today’s security operations teams
By: ServiceNow
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Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
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ServiceNow Security Operations: The essential use case guide
By: ServiceNow
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The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.
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The 4 key phases of cyberthreat defense
By: ServiceNow
Type: ESG White Paper
See how to protect your entire enterprise by shifting from a tactical to a strategic approach in this white paper. Discover the 4 key phases of cyberthreat defense and how ServiceNow’s portfolio of SecOps and risk management tools is here to help.
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Improve risk management by connecting business & IT
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
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The Gorilla Guide to IT asset management
By: ServiceNow
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Speeding up vulnerabilty detection with automation
By: ServiceNow
Type: eBook
Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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Generative AI for IT operators: Insights from ServiceNow
By: ServiceNow
Type: Webcast
For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.
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4 use cases for event-driven infrastructure automation
By: Red Hat
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This white paper details 4 Ansible Automation Platform use cases for event-driven infrastructure automation. It also includes a checklist for proactive IT event response with event-driven automation. Read this white paper to discover real-world applications and starting points with Ansible Automation Platform.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
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In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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An inside look at AstraZeneca’s IT
By: Morpheus Data
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In an industry where speed is everything, growing technology bottlenecks can hold you back. In this case study, learn how AstraZeneca adopted cloud automation technology, updated their provisioning, and improved compliance with the help of Morpheus Data. Read the study here.
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5 questions to ask about virtual agents
By: Espressive
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Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
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Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Strategic flexibility through disaster recovery
By: ServiceNow
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For an organization operating at and aiming for larger-scale markets, maintaining strategic flexibility is critical for managing the increased level of risk. ServiceNow’s Now Platform provides organizations with the opportunity to operationalize business continuity, disaster recovery, and crisis management. Read on to learn more.
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10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
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AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
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ITSM: Maintaining IT devices and applications
By: ServiceNow
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This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
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Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
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Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Using AIOps to Thwart Data Breaches
By: ServiceNow
Type: White Paper
At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.
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3 ways to accelerate productivity and innovation in the enterprise
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This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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How NASCAR (and other organizations) leverage automation
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In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
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Aligning risk & service models for operational resilience
By: ServiceNow
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Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
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UC service management & provisioning automation guide
By: Kurmi Software
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As organizations continue to migrate from more traditional hardware-based, on-premises PBX/Unified Communications (UC) systems to cloud-based UC and UCaaS systems, many know little about the landscape and can be daunted by transformation. Browse this guide to learn more.
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Enabling digital transformation safely & confidently
By: ServiceNow
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Your business is forced to defend against actual cyberthreats and potential ones. So, how can you bolster your security stance in the face of all these risks? Check out this e-book to discover 10 ways that a cloud-based platform with an integrative approach can help you do so.
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4 ways to avoid gambling with cyber risk disclosure
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In this e-book, learn the top 4 ways your organization can avoid gambling with cyber risk disclosure, and discover everything you need to know about recent US SEC mandates.
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Tanium & ServiceNow: Delivering Asset Management Peace of Mind
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99% of organizations using CMDB tooling that do not confront configuration item data quality gaps will experience visible business disruptions according to Gartner. So, how can you level-up your CMDB? Browse this e-book to discover how Tanium and ServiceNow deliver asset management peace of mind and can improve your CMDB.
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How a single platform can help security teams stay ahead of cybercriminals
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Read this e-book to see how you can connect your IT and security on a single platform to enable enterprise-wide visibility and real-time cyberthreat response.
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Get started simplifying IT infrastructure with automation
By: Red Hat
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In the spirit of open, find in this e-book a compilation of success stories from Red Hat customers who use infrastructure automation to create repeatable instructions and processes that replace or reduce human interaction with IT systems.
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Are you merely tracking assets—or are you maximizing their full value?
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Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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Risk management: 5 stages to compliance
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Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
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Your look into the state of IT asset management (ITAM)
By: ServiceNow
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Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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Customer expectations are changing: What to do about it
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For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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How to accelerate your risk and compliance initiatives—and get to value faster
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Explore in this e-book some of the top risk and resilience management solutions available to your organization that can help you break silos, help embed risk and compliance management into daily work, and improve performance through risk-informed decisions.
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Anticipate, Prevent, and Minimize the Impact of Business Disruptions
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Read this guide to discover how you can enable confident risk-based decisions across business and IT by building a proactive, comprehensive and competitive resilience strategy—especially in times of uncertainty and disruption. Start building a resilience programme that can give you a competitive edge, with ServiceNow.
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10 tips for low-code app development
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In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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Risk reporting: Tips for more effective board communication
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In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.
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Unifying ITSM and ITOM with ITIL4
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How can you realise the full value of your IT while breaking down silos across your IT management infrastructure? Download this ebook to learn how you can drive business performance by aligning ITSM and ITOM teams based on ITIL 4 principles.
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In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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Deploying an outside application for improved onboarding
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Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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Testing New Publishing System
By: ERROR TEST
Type: White Paper
Preparing this resource to be approved and published when we do the switch to the new publishing system.