Winning the Day with ITSM Pro
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
The explosion of digital services is mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics that is rapidly overwhelming IT services and operations teams.
Just detecting and diagnosing service issues is almost a losing battle. And predicting and preventing service issues is often just a dream.
But there is a way you can cope and even thrive through this inevitable change and growth: artificial intelligence for IT operations (a.k.a. AIOps), along with observability.
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
These are also closely related to: "Winning the Day with ITSM Pro"
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3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
This ServiceNow white paper outlines 3 strategies to boost enterprise productivity and innovation.
Firstly, integrating processes across silos ensures a unified source of truth. Secondly, hyperautomation of routine tasks via RPA and similar tools liberates staff. Thirdly, orchestrating and refining workflows with data analytics aids continual enhancement.
The paper claims that by leveraging the ServiceNow platform, you can dismantle silos, reduce manual labor, and improve process efficiency, allowing employees to concentrate on strategic, inventive projects that propel business growth.
Discover how companies like Sportsbet and Marken revolutionized operations with ServiceNow by reading the full report.
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The Gorilla Guide to IT asset management
By: ServiceNow
Type: eBook
In arriving at an accurate and current understanding of assets, licensing and subscription costs, and ownership or responsibility for an unexpected or unaccounted for item, organizations often find themselves confronting major gotchas.
These could include:
- Wasted spending
- Unnecessary and avoidable risks
- Manual process drag
- Investment inefficiencies
- And more.
Smarter approaches to asset management addresses all these gotchas; download this Gorilla Guide e-book to find out how.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
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3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Same cyberthreat, different story
By: ServiceNow
Type: eBook
Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Aligning risk & service models for operational resilience
By: ServiceNow
Type: White Paper
Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
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Improve risk management by connecting business & IT
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
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Why efficient IT asset management requires a unified, automated platform
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.
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Are your strategic investments leaving money on the table? 5 ways to tell
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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Using AIOps to Thwart Data Breaches
By: ServiceNow
Type: White Paper
At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.
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Making Employee Journeys Unforgettable
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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Why are too many organizations failing in their strategic initiatives?
By: ServiceNow
Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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Top 3 issues for today’s security operations teams
By: ServiceNow
Type: White Paper
Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
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Speeding up vulnerabilty detection with automation
By: ServiceNow
Type: eBook
Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Are you merely tracking assets—or are you maximizing their full value?
By: ServiceNow
Type: eBook
Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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Strategic flexibility through disaster recovery
By: ServiceNow
Type: White Paper
For an organization operating at and aiming for larger-scale markets, maintaining strategic flexibility is critical for managing the increased level of risk. ServiceNow’s Now Platform provides organizations with the opportunity to operationalize business continuity, disaster recovery, and crisis management. Read on to learn more.
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Risk management: 5 stages to compliance
By: ServiceNow
Type: White Paper
Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
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How Your Next Technology Decision Could Impact Your ESG Goals
By: ServiceNow
Type: eBook
The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.
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How can you reassess digital priorities in the face of constant change?
By: ServiceNow
Type: eBook
Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.
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Break free from siloed automation
By: ServiceNow
Type: White Paper
Hyperautomation and low-code platforms speed up digital transformation, allowing quick app creation and process improvement. Integrating systems enhances productivity, reduces expenses, and offers clear insights into automation ROI and health. Discover how top firms streamlined operations and increased efficiency with hyperautomation.
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Risk reporting: Tips for more effective board communication
By: ServiceNow
Type: White Paper
In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.
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Why aren’t business measuring project value correctly?
By: ServiceNow
Type: eBook
Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
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Prepare to meet evolving risk and compliance mandates
By: ServiceNow
Type: Product Overview
To meet government disclosure mandates, firms require integrated risk and security programs. With a centralized platform, ServiceNow helps identify threats, contain incidents, ensure compliance, and report material events within required timeframes. Case. Read more about how ServiceNow enables robust risk management and expedites reporting.
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Ways to avoid cloud risk & security exposure
By: ServiceNow
Type: White Paper
Learn the 3 essential elements you should look for in an integrated solution that can help strengthen security, manage risk and monitor compliance in the cloud while also reducing costs and the risk of human error.
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Creating Organizational Agility
By: ServiceNow
Type: White Paper
It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
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A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention
By: ServiceNow
Type: White Paper
Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
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4 ways to avoid gambling with cyber risk disclosure
By: ServiceNow
Type: eBook
In this e-book, learn the top 4 ways your organization can avoid gambling with cyber risk disclosure, and discover everything you need to know about recent US SEC mandates.
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Project Portfolio Management 101
By: ServiceNow
Type: White Paper
As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.
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Get the Greatest ROI From Your Strategic Initiatives
By: ServiceNow
Type: White Paper
The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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Optimizing cloud costs through visibility and automation
By: ServiceNow
Type: White Paper
FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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8 often-overlooked benefits of a powerful cloud-based EAM solution
By: ServiceNow
Type: eBook
In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
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Why leverage low-code with gen AI?
By: ServiceNow
Type: eBook
Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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How a single platform can help security teams stay ahead of cybercriminals
By: ServiceNow
Type: eBook
Read this e-book to see how you can connect your IT and security on a single platform to enable enterprise-wide visibility and real-time cyberthreat response.
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5 key IT asset cost reduction tips to free up your budget
By: ServiceNow
Type: White Paper
Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.