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How Pet Circle halved emails and sped up support with Slack

Pet Circle, an Australian e-commerce firm, cut email use by 50% and improved incident management with Slack. The platform streamlined team communication, involving only necessary stakeholders, leading to quicker resolutions and better customer service. CTO Denis Hoctor remarked, "Without Slack, that just wouldn't have been possible."

Slack also broke down silos within Pet Circle, enhancing overall productivity. Hoctor suggests letting Slack spread naturally before pruning it for optimal use.

Discover how Slack can boost your organization's productivity by reading the full Case Study.

These are also closely related to: "Introducing data residency for Slack"

  • How Pet Circle halved emails and sped up support with Slack

    Pet Circle, an Australian e-commerce firm, cut email use by 50% and improved incident management with Slack. The platform streamlined team communication, involving only necessary stakeholders, leading to quicker resolutions and better customer service. CTO Denis Hoctor remarked, "Without Slack, that just wouldn't have been possible."

    Slack also broke down silos within Pet Circle, enhancing overall productivity. Hoctor suggests letting Slack spread naturally before pruning it for optimal use.

    Discover how Slack can boost your organization's productivity by reading the full Case Study.

  • State of work: 18,149 knowledge workers’ perspectives

    What did 18,149 knowledge workers have to say about the state of work in 2023? Digging into findings from Slack’s survey, this webcast answers that question, highlighting leaders’ competing priorities, how executives are measuring productivity, and the business benefits that AI and automation are delivering.

    Watch now to explore the findings and insights from:

    • Lucas Puente, Slack’s Senior Director of Survey Science and Quantitative Research
    • Sateja Parulekar, Slack’s VP of Product Marketing
    • Prashanth Chandrasekar, Slack Overflow’s CEO

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