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7 steps to switch from on-prem ITSM tools to cloud-based

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Deliver more reliable digital services by knowing what supports them

Imagine this scenario: One of your critical digital services has gone down and the clock is ticking. Each minute could be costing your business thousands of dollars – but you could greatly reduce this time.

“How”, you ask? By pulling up an automated map of the service and instantly seeing all the applications and infrastructure components that support the service, along with their status.

While this may seem like an impossible dream, it doesn’t have to be. Read this guide to explore how and why businesses around the world are relying on ServiceNow to create service visibility.

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