Automate the IT service desk
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
AI-enabled ITSM tools can improve and streamline operations processes, as well as liberate workers from repetitive, tedious tasks to focus on more meaningful work to keep businesses running.
These are also closely related to: "Automate the IT service desk"
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
IT organisations are under pressure to provide real-time, on-demand support for the growing digital economy, with remote, global access becoming the norm. They face the task with both limited budgets and IT staff.
The use of AI-enabled IT service management (ITSM) tools has great potential to address these problems and more. AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is -- and what it is not.
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A closer look at ITSM and ITIL
By: TechTarget CIO
Type: eBook
An ITSM approach can help IT provide business value, improve service quality and reduce costs, yet some organizations are still hesitant to start using ITSM and ITIL.
In this expert e-guide explore the various benefits ITSM and ITIL can provide including maximizing ROI and more.
Additionally, learn what the experts consider to be three sabotaging mistakes that can derail your ITSM program.
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UC Management: Leader’s Guide for the Digital Workplace
By: Kurmi Software
Type: Analyst Report
To support their digital workplaces, many organizations have adopted a UC management solution. But what sets one UC management tool apart from the rest? Browse this IDC report to discover 13 hallmarks of a sophisticated UC management solution.
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The Atlassian Approach to ESM
By: Atlassian
Type: White Paper
Technology is evolving at a frenetic pace, and organizations are required to move right along with them. Enterprise service management (ESM) can help organizations keep up with this change. But what is ESM and how can you utilize it in your organization? Download this whitepaper for tips and tricks, examples, and best practices.
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10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
Type: eGuide
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
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How to implement ITSM and establish a strategy beyond IT metrics
By: TechTarget CIO
Type: eGuide
In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.
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Expert Tips: Making ITSM Part of Your IT Strategy
By: TechTarget CIO
Type: eGuide
In this e-guide learn how to protect your organization’s overall value by utilizing ITSM. Discover why it is important that your IT strategy and service desk operations go hand-in-hand, which three ITIL service operations to use to ensure value throughout the service lifecycle, and learn how service desk can prepare to support these activities.
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4 steps to building a digital employee experience (DEX) strategy
By: Tanium
Type: White Paper
Organizations of all sizes have very similar goals: keeping the workforce productive, including hybrid workers, lessening the burden on the IT help desk, and putting care into the employee experience. With the digital employee experience (DEX) being a focus of employee’s today, employers that get it right will succeed. Read on to learn more.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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ITSM: Maintaining IT devices and applications
By: ServiceNow
Type: eGuide
This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
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Converged Endpoint Management Delivers the Goods: Risk Reduction, Productivity Gains, Licensing Fee Savings, and Improved Employee Experiences
By: Tanium
Type: Analyst Report
Endpoint security and management teams both share the goal of reducing risk, yet they often work in a segregated fashion. Consequently, they choose tech products that support their individual functions, missing opportunities to serve the greater organization better. Read this IDC report to discover the benefits of converged endpoint management.
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The key role of digital employee experience in workplace satisfaction, productivity, and retention
By: Tanium
Type: White Paper
DEX management has become critical to keeping endpoints healthy and performant, maximizing productivity and improving employee satisfaction and sentiment. So, what separates a good DEX solution from a great one? In this white paper, find out what you need to know.
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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Requirements of the modern IT help desk
By: Atlassian
Type: eGuide
The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.
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Deploying an outside application for improved onboarding
By: ServiceNow
Type: eGuide
Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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The Inside-out Enterprise: Redefining IT SecOps for the Remote-First Workplace
By: Tanium
Type: White Paper
Enterprise IT teams are adapting to a new IT landscape with a workforce mostly or entirely remote indefinitely. The inside-out enterprise: redefining IT SecOps for today’s remote-first workplace explores three security risk management challenges related to managing clients and what organizations can do to overcome them.
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UC service management & provisioning automation guide
By: Kurmi Software
Type: Research Content
As organizations continue to migrate from more traditional hardware-based, on-premises PBX/Unified Communications (UC) systems to cloud-based UC and UCaaS systems, many know little about the landscape and can be daunted by transformation. Browse this guide to learn more.
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Your look into the state of IT asset management (ITAM)
By: ServiceNow
Type: Analyst Report
Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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Empower users and free IT teams with modern identity security
By: SailPoint Technologies
Type: eBook
With drastic increases in the number of digital threats, modern IT departments are easily bogged down. This e-book explores 5 best practices for how IT teams can utilize identity security to deal with the overwhelming volume of security tasks and improve efficiency, including. Read on to learn more.
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4 ways Rescue remote support helps customers save
By: GoTo
Type: White Paper
Remote support solutions are designed to help organizations save what they value most: time and money. By using Rescue remote support, a Forrester study found a three-year 395% ROI with payback in less than six months. Discover the 4 ways Rescue helps their customer save in this white paper.
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The secret to a more unified and seamless procurement experience
By: ServiceNow and Genpact
Type: eBook
In this e-book, discover a better way to manage procurement—one that reduces cycle time, enhances user experiences, and improves internal controls with automation and unified data.
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ISM Essentials Guide on Cloud and Virtualization Security
By: TechTarget Security
Type: Essential Guide
Moving applications, development and data to the cloud means a new paradigm of IT and security management. You’ll need clear visibility into how data moves outside your organization, where it’s stored and who has access to it. This essential guide from ISM offers expert advice on security around your organization’s cloud computing efforts.
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IT4IT for Managing the Business of IT
By: TechTarget ComputerWeekly.com
Type: Essential Guide
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
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How much of an impact does your onboarding process make?
By: Espressive
Type: eBook
In an age where more people are less likely to stay at a long-term job, successful onboarding becomes even more essential. However, most companies still consider effective onboarding to be a challenge. Download this e-book to walk through 5 steps that are crucial for successful onboarding in your company.
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IT in Europe: Security in the Cloud
By: TechTarget Security
Type: Ezine
Although cloud computing offers the ability to be flexible and agile at lower costs, many organisations are still hesitant to adopt because of one concern – security. This SearchSecurity.co.UK E-Zine explores the security challenges of cloud computing and offers expert advice for defending against the latest threats and mitigating risks.
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UC: Why Admin Management Matters
By: Kurmi Software
Type: Analyst Report
Review this Metrigy report to understand how organizations are approaching UC-management in the digital workplace, and to discover 5 components of an administration management platform that can help businesses overcome common UC-management challenges.
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Network Evolution: Software-defined networking in action
By: TechTarget Networking
Type: Ezine
To fully take hold of your business intelligence it is important to deploy a set of network monitoring tools. This expert e-guide focuses on specific network monitoring tools and the benefits they will bring to your organizations.
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ESG Analyst Jon Brown’s take on modern ITSM: Anatomy & benefits
By: Atlassian
Type: ESG Showcase
According to recent Enterprise Strategy Group (ESG) research, writes Senior ESG Analyst Jon Brown, 98% of organizations using traditional ITSM models report significant challenges. Read this ESG Showcase to consider, instead, the anatomy of modern ITSM and gain guidance on implementation next steps.
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Drive frontline success with next-gen push-to-talk tech
By: RingCentral
Type: Forrester Research Report
Today, frontline worker comms gaps can hinder business agility. Modern solutions like RingCentral's push-to-talk boost productivity. Read now to equip frontliners with appropriate tools.
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IT in Europe: Taking control of smartphones: Are MDMs up to the task?
By: TechTarget Security
Type: Ezine
In this Special European edition of Information Security magazine, gain key insight into the increasing risks of mobile devices and the strategies and tools needed to mitigate them. View now to also explore VDI security, cybersecurity threats, IT consumerization deluge, and much more.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Information Security Essential Guide: Strategies for Tackling BYOD
By: TechTarget Security
Type: White Paper
Let this e-book from our independent experts be your guide to all things related to mobile security in the face of the BYOD trend. Inside, you'll get helpful insight that will help you understand the ins and outs of mobile device management technologies, how to tackle the problem of mobile application security, and much more.
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October Essentials Guide on Mobile Device Security
By: TechTarget Security
Type: Essential Guide
The October issue of Information Security offers advice on controlling the onslaught of employee-owned devices in your workplace, mitigating the risks of mobile applications, and changing your thought process when it comes to securing the consumerization of IT.
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Information Security Magazine - May 2012
By: TechTarget Security
Type: Ezine
Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.
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Confronting the Largest Attack Surface Ever with Converged Endpoint Management (XEM)
By: Tanium
Type: White Paper
It’s easy to manage endpoints when the attack surface isn’t growing or lead digital transformation when it doesn’t need to happen overnight. But that isn't our reality. Converged solutions unite tools and data into one unified solution. A converged solution is a system that enables convergence. Read on to learn more.
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Drive intelligent ticketing by shifting left
By: Riverbed
Type: Product Overview
For service desks, shifting left has become more important than ever. In this Solution Brief, explore how Riverbed’s Aternity Digital Experience Management (DEM) Platform enables companies to significantly reduce service desk ticket volume by enabling companies to shift to level 0.
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The Future of Clinical IT Service Desks
By: CereCore
Type: eBook
Traditionally confined to resolving technical issues, IT service desks are now becoming central to a healthcare organization's ecosystem. How does an organization make that shift?
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Essential Guide to Threat Management
By: TechTarget Security
Type: eGuide
Our Expert Essential Guide to Threat Management explores the best ways to defend against modern threats and targeted attacks. Malicious insiders have placed a bull’s eye on your organization’s back, waiting to strike at just the right time.
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April Essential Guide to Data Protection
By: TechTarget Security
Type: eGuide
In this Information Security Essentials Guide, gain expert insight into the increasing focus on data protection and uncover proven strategies for keeping your sensitive data secure. Explore topics including tokenization technology, 4 keys to DLP success, disaster recovery planning, and more.
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How automated asset management empowers an IT team
By: Auvik Networks, Inc.
Type: Case Study
A governmental body like the City of Williamsburg, Virginia, needs a network that can support critical missions like providing public health access and emergency services. Read this case study to explore how Williamsburg’s IT team improved networking capabilities.
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Identity security that paves the way for greater IT efficiency
By: SailPoint Technologies
Type: White Paper
Organizations leveraging automation for identity security tasks have been able to eliminate 85% of manually processed identity help desk tickets. By combining automation and identity security, you can eliminate redundancy, fuel efficiency, and free up resources, while increasing the security of your organization. Read on to learn more.
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How video makes remote work & the borderless office possible
By: Logitech Inc.
Type: White Paper
A distributed workforce needs best-in-class communications that take them as close as possible to being with co-workers in a physical office. Team chat, video and content collaboration have become pivotal to anytime, anywhere work. Download this white paper to discover 5 key priorities for enabling efficient and effective remote work.
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How it Can Save Time and Enable Better Hybrid Work
By: Logitech Inc.
Type: White Paper
When the pandemic hit, most companies lacked a remote working strategy and many people had minimal remote experience. However, even with hybrid work now the norm, many organizations are still struggling to enable a consistently equitable meeting experience for remote and in-office workers alike. Access the white paper to learn more.
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July Essentials Guide on Cloud Computing
By: TechTarget Security
Type: eBook
This Information Security Essentials Guide provides key insight into the common cloud security issues organizations face today and how to adapt to the new risks of cloud computing. View now to explore cloud security, compliance, services and more.
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Digitally transform your workplace for hybrid success
By: Logitech Inc.
Type: Analyst Report
Research shows that only 9% of office employees are either in the office full-timeor fully remote. The remaining 91% are hybrid. With this workforce shift comes the need for collaboration spaces and tech, and it has become crucial for offices to reflect these expectations. Access this guide to learn how to best accommodate your employees.
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4 Reasons to Outsource Oracle Hyperion Administration
By: US Analytics
Type: eBook
If you don’t want to hire an in-house admin to manage Oracle Hyperion, you can instead consider Hyperion managed services. However, several questions may arise during this process related to cost and levels of support. Read this e-book to get these questions answered and to ensure your deployment and administration is smooth and streamlined.
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Modernizing Your Backup and Recovery Solution to Meet Today’s Demands
By: Cobalt Iron
Type: White Paper
Read this white paper to learn what it means to modernize your backup and recovery to meet today’s demands and discover a hyperconverged, intelligent data protection solution that can do it by consolidating all aspects of data protection into a single platform.
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What does modern data protection look like?
By: Cobalt Iron
Type: White Paper
Compared to complex legacy backup infrastructure, modern data protection solutions are much more efficient, secure and reliable. Read on to learn what it means to modernize and understand how a hyperconverged, intelligent data protection solution can help you achieve it by consolidating all aspects of data protection into a single platform.