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Time Warner standardizes legacy ITSM systems with one solution

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Computer Weekly - 30 November 2021: Digital beats - how Warner Music turned to the cloud

In this week’s Computer Weekly, we talk to the CIO of Warner Music about how cloud computing helps it meet the needs of music lovers. AstraZeneca discusses how its enterprise social media system helped through the pandemic. And we assess the tech sector’s response to the government’s plans to tackle digital skills shortages. Read the issue now.

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