How Shipping Tech Firm Delivers Performance to Customers
By: NetApp View more from NetApp >>
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Maximizing efficiency: 6 best practices for manufacturing customer portals
By: Liferay
Type: White Paper
Increasingly, the old methods for dealing with customer needs are not good enough for the modern customer—or your own service teams. Customers expect to be able to self-service effectively, while your internal teams struggle with efficiency when customer requests mount.
The solution? The right customer portal can help you improve your customer experience and service strategy by providing these benefits:
- Connected systems
- Streamlined onboarding
- Automation of complex ordering workflows
- Better overall search experience
- And more!
Read this guide to dive deep into the 6 digitalization best practices for maximizing efficiency in customer service with a customer portal.
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How CX can engineer growth and customer relationships
By: Teleperformance
Type: eBook
It’s no secret that customer service and support operations play a pivotal role for both organizations and customers. With so many companies looking for ways to create additional value for their customers, the first place they should start is their CX operations.
In this article, you will learn how the customer experience is not just a catalyst for customer retention but for business growth as well. You will also go through case studies on the importance of investing in your CX to keep up with evolving customer demands.
Read on to learn more about how to develop a high-tech, people-centric, customer experience and see for yourself how easy it is to both thrive and scale in a competitive marketplace.
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Getting solid data involves a two-way exchange: customers need to be willing to offer their information to get personal service and marketers need to act effectively with that data to justify relinquishing consumer information.
The key to encouraging customers to share their data is to generate loyalty and improve customer experience.
In this e-guide, learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. As a bonus, gain access to how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Infographic: Top 10 ways to improve Customer Experience
By: TechTarget ComputerWeekly.com
Type: eGuide
As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
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How to deliver seamless customer experiences without increasing cost
By: ServiceNow
Type: Video
Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.
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How to enhance customer experiences with proper tools & strategies
By: RingCentral
Type: White Paper
Discover how to deliver great customer experiences by improving employee communications, enhancing customer service efficiency, and scaling your operations affordably. Learn more by reading the full white paper.
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Call center leader’s 5-step guide for performance management success
By: Broadvoice
Type: Blog
In today’s world of sharing, customer experiences have never been more important. 72% of customers share their good experiences with others, and 13% of customers tell at least 15 people if they have a negative experience with a company. So, how can you ensure positive customer service every time? Access this article to learn more.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Are your customers falling through the CX data cracks?
By: 8x8
Type: Blog
In this blog post, discover how with the 8x8 Customer Interaction Data Platform (CIDP), you can gain the insights needed to address these questions and optimize your customer’s experience while simultaneously making customer-facing teams more knowledgeable and effective.
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How AI improves long term revenue and customer value
By: Talkdesk
Type: Video
Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Stop, collaborate and listen to improve customer service
By: InflowCX
Type: Blog
There has always been high turnover in customer service jobs, and one unfortunate reason is that workers simply don’t have the right collaboration tools to resolve customer issues. According to Forbes, businesses are losing $62 billion per year because of poor customer service. Read on to learn about a platform that ends that cycle.
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First call resolution: 5-step guide for ensuring effective CX
By: Broadvoice
Type: Blog
When 71% of today’s customers report that they believe that a quick response from a customer service team drastically improves their experience, it has become critical for organizations to revamp their contact center efforts to prioritize speed, quality, and efficiency. Dig into this article to learn how this can best be done.
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Solving the Contact Center Labor Shortage: How Outsourcing Can Help Improve CX
By: InflowCX
Type: Blog
In the tech sector, labor shortages are plaguing many organizations. Whether it’s cybersecurity or other roles, the battle for talent is real. However, what is not looked at is the labor shortage in the contact center. Why is this critical? This team directly impacts your customer experience, and ultimately, future sales. Read on to learn more.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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A Computer Weekly buyer's guide to customer and employee experience management
By: TechTarget ComputerWeekly.com
Type: eBook
Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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How you can improve call center productivity in the AI era
By: Broadvoice
Type: Blog
When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.
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Enhancing your contact centers with top tech: A guide
By: Intervision
Type: Blog
A call center differs from a contact center in technology. Contact center software supports omnichannel communication, analytics, and efficiency for improved customer experience. Upgrade your contact center with new technologies. Learn more in this article.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Account-based marketing: Why ABM should matter to you
By: TechTarget
Type: Webcast
Ask any CEO what they want, and they’ll likely tell you it’s more customers. That is easier said than done—or is it? With so many tactics to create new opportunities, the time to act is now. Watch this webcast to learn how account-based marketing (ABM) keeps customers engaged and spending with you.
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Pros and cons of major CRM providers
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.
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Why EX is the key to improving your CX
By: RingCentral
Type: White Paper
Discover how to improve customer experience by elevating employee experience. Unify communications and contact center solutions to boost productivity, enhance the customer journey, and achieve business goals. Read the full e-book to learn more.
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Top Channels Travelers Use to Connect with Airlines: Insights for Executives
By: Teleperformance
Type: Research Content
With 69% of today’s customers who have contacted the same airline before and after the pandemic reporting that their interactions are now different, it has become critical for airline companies and other travel organizations to enhance their support efforts. However, doing so is easier said than done. Browse this guide to learn more.
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Make your customer experience your top competitive asset
By: InflowCX
Type: Webcast
With so much competition in almost every industry, the customer experience has become the key differentiator for customers. This means that businesses must ensure that their CX strategy and processes are built to enhance the overall experience. Without the right platform, this can be a challenging task. Watch this webcast to learn more about it.
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The 15 call center metrics you should be tracking right now
By: Broadvoice
Type: Blog
It’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.
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Deliver better customer experiences by solving the CX trilemma
By: Webex by Cisco
Type: Research Content
A successful customer experience (CX) includes three elements: resolution, rapport, and relevance, and integrating these are crucial. Download this consumer report to discover the best practices for solving this CX trilemma, and the best ways to excel in all 3 areas.
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5 ways a customer portal can help your teams & customers be more efficient
By: Liferay
Type: eBook
Many companies struggle with customer service. Sometimes it’s because they don’t have the right tools, and sometimes it’s because the online experience is hard to update and maintain. These challenges can leave customers feeling confused and inefficient. So, how can this be fixed? Access this e-book to learn more.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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CDP, DMP, and CDI: Which is best fit for your business?
By: MetaRouter
Type: Blog
Explore the differences between CDPs, DMPs, and CDIs in this essential guide to find the ideal data management solution for your business. After reading, you'll understand how each platform enhances marketing and customer experience. Dive into the full blog post now to determine the best approach for your organization.
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Customer experience maps vs. customer journey maps
By: TechTarget ComputerWeekly.com
Type: eGuide
Customer experience management is a set of processes a company uses to track interactions between a customer and the organization across every touchpoint. In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.
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The benefits of running a contact center over a call center
By: Intervision
Type: Blog
The terms contact center and call center are often used interchangeably, but there is a big difference between the two. When it comes to communicating with customers, organizations with more communication channels supported by today’s modern technology are leading the way. Read on to see how your organization can do the same.
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Looking to improve CX? Why contact center insights are the answer
By: Talkdesk
Type: Webcast
Today, many organizations have many goals for improving their customer experience efforts. However, meeting these goals is easier said than done. So, how can organizations do so without stunting their growth or breaking the bank? Tune into this webinar to learn more.
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Embracing Your Customer's Uniqueness to Win
By: TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a close look at how to attract more new buyers and bind existing customers through a focus on customer centricity that goes far beyond modeled personas.
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Stories from the Field on Intent Data Implementation
By: TechTarget
Type: BrightTALK Webinar
When leveraging intent data in marketing and sales strategies, how can you set your organization up for success? Discover tips and secrets for doing so in this webinar, which features four Customer Success leaders from TechTarget.
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The state of customer experience and personalization
By: Talkdesk
Type: Research Content
As economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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For increased brand loyalty, start with improving your CX
By: Talkdesk
Type: White Paper
Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.
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Sanofi’s MDM Journey: Rapidly Enabling a Global Customer 360 Solution (Replay)
By: Semarchy
Type: Webcast
In this webinar, Sanofi’s Head of Customer MDM will share its journey to achieving a Customer 360 solution through MDM and data engineering. Tune in to learn how, in just 2 years, Sanofi was able to increase ROI, simplify data management and governance, reduce risks, streamline operations, and lower TCO.
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Migrate large SQL Server databases to Amazon RDS Custom using FSx
By: AWS
Type: Blog
Migrate a multi-TB SQL Server database to Amazon RDS Custom for SQL Server using Amazon FSx for Windows File Server. This post presents a solution to address common migration challenges and avoid storage overprovisioning. Download to learn more.
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How to leverage AI for smarter conversations and happier customers
By: RingCentral
Type: White Paper
Discover how AI can boost productivity and enhance customer engagement for small and medium-sized businesses. This white paper explores leveraging AI for smarter conversations, improved efficiency, and happier customers. Read the full white paper to learn more.
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The top 5 metrics shaping bank & credit union performance
By: Talkdesk
Type: Research Content
The contact center has become one of the most important factors when it comes to customer retention in the banking sector. But it’s more than just achieving daily KPI’s, it’s about optimizing your services by focusing on the metrics that truly matter. Read on to learn about the five most important performance metrics for the call center.
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How to increase your contact center’s ROI
By: InflowCX
Type: Case Study
At the enterprise level, some contact centers are tasked with handling thousands of customer interactions on a daily basis. Because of that volume, a digital transformation project involving your contact center can be highly complex. However, it doesn’t have to be. Read on to learn about a solution and a partner that can help you make it happen.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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Contact leader’s 6-step guide to ensuring good CX
By: InflowCX
Type: Blog
Creating positive, lasting experiences for your customers matter, and in order to keep up with the changing world of customer service, it’s crucial that your contact centers have the best tools to do so. So, how can this best be done? Browse this article to learn more.
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The future of contact centers: Trends & possibilities
By: Intervision
Type: Blog
Contact centers are evolving with the rise of omnichannel communication, IoT, self-service, and AI. Learn how virtual contact centers can help you connect with customers, empower agents, and leverage analytics to deliver excellent service. Read the full blog post to discover the future of contact centers.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.