How Shipping Tech Firm Delivers Performance to Customers
By: NetApp View more from NetApp >>
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Getting solid data involves a two-way exchange: customers need to be willing to offer their information to get personal service and marketers need to act effectively with that data to justify relinquishing consumer information.
The key to encouraging customers to share their data is to generate loyalty and improve customer experience.
In this e-guide, learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. As a bonus, gain access to how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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How to choose a CIAM that supports your most critical business objectives
By: Ping Identity Corporation
Type: White Paper
Delivering seamless and secure digital experiences is now critical to driving customer engagement.
Identity is at the heart of customized user experiences, and selecting the right customer identity solution starts with an understanding of your organization’s most critical objectives.
Download this buyer’s guide to customer identity to learn what you need to look for in a potential solution so that you can most effectively manage customer identity.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
Better understanding of the customer is vital for businesses.
In this 14-page buyer’s guide, Computer Weekly discusses:
- Putting the customer first and reaping the rewards
- How machines delve deep into the customers minds
- Using AI add insight for clever customer service
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Infographic: Top 10 ways to improve Customer Experience
By: TechTarget ComputerWeekly.com
Type: eGuide
As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today.
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Custom e-guide: Best practices for effective customer service
By: ServiceNow
Type: eGuide
Understanding your customers’ needs – and their desires – can improve customer retention and create a predictable source of revenue but doing so requires constant care and attention. Download this custom TechTarget e-Guide to unlock tips, tricks, and best practices and give your customer service the boost it needs to thrive in 2023.
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Best Practices in Customer Experience Management
By: TechTarget Customer Experience
Type: eGuide
This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
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Personalisation In Contact Centres
By: makepositive
Type: White Paper
When all is said and done, customers leave suppliers for just a few reasons. You can categorize all reasons under three main challenges: cost, product quality, and poor service. The easiest to fix and possibly the most impactful is your customer service. Read on to see why personalization in your contact centers can be the answer you need.
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Building customized customer interaction experiences
By: AWS - Deloitte
Type: Video
Today, managing customer relationships is all about reaching customers through their preferred channels. This video looks at how TrueServe, by Deloitte Digital, enables organizations to personalize their customer experiences to ensure each customer has access to the method of communication they most prefer. Watch now to learn more.
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Personalizing customer service: 14 ways to improve CX
By: NICE CXone
Type: eBook
Digital personalisation is now a powerful CX differentiator. This eBook shows you how to: seamlessly identify the same customer on any channel, surprise and delight customers by acknowledging milestones, openly address and rectify service failures, and more.
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How AI can enhance your customer-focused financial services
By: Google Cloud
Type: eBook
Customer expectations are changing, and financial services leaders need to be as innovative as possible. That means getting better at understanding, personalizing, and optimizing digital customer journeys at scale. Learn how you can empower deeper customer understanding and deliver higher engagement, loyalty, and growth.
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Make journey mapping your secret to outstanding customer service
By: ServiceNow
Type: eBook
A customer journey map helps close gaps in customer engagement and backend service operations using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.
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Make journey mapping your secret to outstanding customer service
By: ServiceNow
Type: White Paper
Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today's competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimise, using self-service and automation.
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Customer engagement: The value of omnichannel retail strategy
By: 8x8
Type: White Paper
According to Salesforce research, 76% of customers expect consistently great service across different departments and channels. Read on to learn how Communication APIs can enable your organization to better manage customer conversations and streamline your engagement strategy to achieve a consistent customer experience.
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Call Center Tips: Bridging the CEM Chasm
By: TechTarget Customer Experience
Type: eGuide
Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.
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The key to elevating your customer service for success
By: Slack
Type: White Paper
Today, 94% of customers say that good customer service makes them more likely to make a repeat purchase, and 48% of say that they would switch brands for better customer service. This means that it’s critical to elevate your service to keep up with your customer’s expectations. Browse this white paper to learn more.
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How to improve service & meet rising customer expectations
By: ServiceNow
Type: Video
Watch this video to learn how you can meet increasing customer expectations for easy and exceptional customer service by leveraging ServiceNow to deliver seamless customer experiences and drive lasting loyalty.
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Reduce costs while delivering seamless customer service
By: ServiceNow
Type: Landing Page
Today’s customers want fast, seamless, and convenient service. However, achieving an enhanced experience requires automated and streamlined processes that can effectively solve customer issues. So, how can you meet these expectations while also decreasing your cost to serve? Dig into these resources to learn more.
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How self-service can enable business transformation
By: Adeptia
Type: White Paper
To outperform new digital disruptors, you need to reimagine how you connect and integrate with business customers. Read on to learn why implementing self-service in your customer data integration process is key for delivering a compelling customer experience journey.
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Boost CEM with chief customer officer
By: TechTarget Customer Experience
Type: eGuide
Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management.
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Your Guide to Customer-Focused Technology
By: makepositive
Type: White Paper
While technology can propel your business forward, it can also add complexity that ultimately prevents you from delivering the optimal customer experience. Read on to learn how you can build a strategic technology roadmap that puts customers at the center of your plans and provides employees with a unified view of the customer experience.
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Call Masking for Delivery-Fleet-and-Customer Communication
By: 8x8
Type: Product Overview
A lack of visibility between your delivery fleet and customers can negatively impact the success of your deliveries, your CX, and your brand. Call masking provides access to call logs and reports for better insights into your CX while growing user trust by keeping their phone numbers and personal identities secure. Read on to learn more.
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4 steps to providing frictionless, digital-first CX
By: NICE CXone
Type: eBook
New eBook explores frictionless customer experience and points the way forward. Companies need to address four key trends that are impacting the flow of digital-first experiences. Access the e-book to learn more.
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Reimagine your data relationships. Revitalise your customer experiences.
By: Adobe Systems Incorporated
Type: White Paper
With 46% of brands reporting that they don’t have access to vital real-time data to understand customers at an individual level, many are looking for efficient ways they can integrate and leverage new data technology. Access this white paper to learn more.
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Unified data platform: Red Wing Shoes case study
By: Semarchy
Type: Case Study
Red Wing Shoes lacked access and insight into critical customer data, but understood that this data could be used to enhance the customer experience. Access this case study to learn how the company empowered its business units by using a unified data platform to enable proactive customer support with real-time, accurate data.
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Download An IT Manager's Guide to Building or Buying a CDP to learn more.
By: Adobe Systems Incorporated
Type: White Paper
Many of today’s IT leaders are hesitant to integrate CDPs into their organizations because think that it’s just another system to manage and believe that their goals can be met by extending an existing system. But is this true? Access this white paper to learn more.
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How to build user trust with call masking
By: 8x8
Type: Product Overview
Call masking protects your customer’s identity by replacing their real number with a virtual one, enabling secure and anonymous communication between drivers and customers. Read on to learn how your organization can exceed your customers’ expectations on privacy and security, and increase the likelihood of them repeating transactions.
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Stop, collaborate and listen to improve customer service
By: InflowCX
Type: Blog
There has always been high turnover in customer service jobs, and one unfortunate reason is that workers simply don’t have the right collaboration tools to resolve customer issues. According to Forbes, businesses are losing $62 billion per year because of poor customer service. Read on to learn about a platform that ends that cycle.
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CX Has Jumped to the Top of Management Agendas
By: 8x8
Type: Infographic
Do you want to reach your customer experience KPIs faster? Enabling an omnichannel customer experience may be the key to increase customer loyalty and lifetime value. Tap into this infographic to learn how you can take your CX to the next level with a unified communications platform that allows you to deliver seamless, personalized experiences.
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Limit customer churn through real-time personalization
By: Reply
Type: Blog
Big data and AI can help you identify dissatisfied customers, discern causes, and enable targeted marketing to decrease churn. Learn more in this article centered on enhancing customers satisfaction through real-time personalization.
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Couchbase Solution: Customer 360
By: Red Hat and Couchbase
Type: Product Overview
This product overview will explore a data platform designed to give you the flexibility you need to aggregate all forms of data, enabling a single omnichannel view and giving both customers and customer-facing employees fast access for a seamless and more personalized experience. Tune in to learn more.
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Guide to managing customer identities
By: Ping Identity Corporation
Type: White Paper
In today’s digital landscape, customers have formed some strong opinions on how easy it should be for them to consume these digital services. This guide to CIAM is designed to help you navigate the complex demands of today’s customers while ensuring the security of their entrusted data. Read on to learn more.
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Solving the Contact Center Labor Shortage: How Outsourcing Can Help Improve CX
By: InflowCX
Type: Blog
In the tech sector, labor shortages are plaguing many organizations. Whether it’s cybersecurity or other roles, the battle for talent is real. However, what is not looked at is the labor shortage in the contact center. Why is this critical? This team directly impacts your customer experience, and ultimately, future sales. Read on to learn more.
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Guide to creating the most empathetic contact centre
By: NICE CXone
Type: eBook
Providing customers with a personalised journey is the number one way to ensure satisfaction and brand loyalty. With this eBook, your contact centre can deliver on expectations throughout the customer journey. Access to learn more.
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Effortless service, happier customers
By: NICE CXone
Type: eBook
Customers are savvy, and they want their service to match that. Problems need answers, peanut butter needs jelly, and customers need exceptional service. Access this e-book can teach you the need and benefits of AI-powered self-service that will wow your customers with personalised and prompt resolutions. Access the e-book to learn more.
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Drilling to the Core of Better CEM
By: TechTarget Customer Experience
Type: Ezine
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
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5 CEM tips from Walter White
By: TechTarget Customer Experience
Type: eGuide
Access this expert e-guide to learn more about customer experience management through the experiences of fictional character Walter White from the popular television series "Breaking Bad." Read on to learn how Kimberly Samuelson of Laserfiche, draws parallels between marketing strategies and the illegal drug business.
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Securely Achieving CX Goals: Where to Aim and How to Get There
By: GoTo
Type: Infographic
With more support solutions and customer care professionals operating remotely, you can’t help but wonder how this new dynamic is affecting customer experience goals. Check out this infographic to discover what today’s customer care and support leader’s are prioritizing in the new normal.
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The state of voice-powered customer service
By: 8x8
Type: White Paper
90% of consumers expect a response time of less than 10 minutes for customer service questions. How can your business meet the demand to improve customer service and satisfaction? Read on to learn how app-to-app calling can help you deliver the service your customers desire while improving cost efficiency and strengthening security measures.
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Why ADT Was Named a 2023 Customer Experiences Hero
By: VMware, Inc.
Type: Resource
Discover in this TechTarget resource why VMware recognized ADT’s innovative efforts by naming it the Customer Experiences Hero in the 2023 VMware Customer Achievement Awards for the Americas region.
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Omnichannel engagement: The secret to achieving customer satisfaction
By: 8x8
Type: eBook
When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.
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Design a winning omnichannel strategy with this tool
By: 8x8
Type: eBook
Just because customers aren’t dealing directly with a single sales agent anymore, doesn’t mean they don’t crave personalized, human-centric engagement. The million-dollar question is, with so many channels available, which should you be using? In this e-book, explore 4 different channels and their advantages in customer satisfaction.
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Swiss Federal Railways puts customer service on the right track
By: ServiceNow
Type: Case Study
Read this eBook to find out how you can drive more value for your business and customers while reducing costs and explore the latest innovations in customer and field service management.
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Customer Testimonials from K23
By: ServiceNow
Type: White Paper
Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster.
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A Computer Weekly buyer's guide to customer and employee experience management
By: TechTarget ComputerWeekly.com
Type: eBook
Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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Building a Contact Center for the Future
By: Hinduja Global Solutions
Type: White Paper
The past few years have put a spotlight on the customer experience and its importance. Today, customers expect a human-plus-digital-experience that eliminates friction and frustration and can provide the right human touch when necessary. To meet these demands, there are 8 guiding principles to future proof your contact center. Read on to see more.
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions
By: TechTarget Customer Experience
Type: eGuide
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.