How Shipping Tech Firm Delivers Performance to Customers
By: NetApp View more from NetApp >>
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Getting solid data involves a two-way exchange: customers need to be willing to offer their information to get personal service and marketers need to act effectively with that data to justify relinquishing consumer information.
The key to encouraging customers to share their data is to generate loyalty and improve customer experience.
In this e-guide, learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. As a bonus, gain access to how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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How to choose a CIAM that supports your most critical business objectives
By: Ping Identity Corporation
Type: White Paper
Delivering seamless and secure digital experiences is now critical to driving customer engagement.
Identity is at the heart of customized user experiences, and selecting the right customer identity solution starts with an understanding of your organization’s most critical objectives.
Download this buyer’s guide to customer identity to learn what you need to look for in a potential solution so that you can most effectively manage customer identity.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
Better understanding of the customer is vital for businesses.
In this 14-page buyer’s guide, Computer Weekly discusses:
- Putting the customer first and reaping the rewards
- How machines delve deep into the customers minds
- Using AI add insight for clever customer service
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Infographic: Top 10 ways to improve Customer Experience
By: TechTarget ComputerWeekly.com
Type: eGuide
As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today.
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Best Practices in Customer Experience Management
By: TechTarget Customer Experience
Type: eGuide
This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
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How to deliver seamless customer experiences without increasing cost
By: ServiceNow
Type: Video
Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.
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Call Center Tips: Bridging the CEM Chasm
By: TechTarget Customer Experience
Type: eGuide
Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.
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Reduce costs while delivering seamless customer service
By: ServiceNow
Type: Landing Page
Today’s customers want fast, seamless, and convenient service. However, achieving an enhanced experience requires automated and streamlined processes that can effectively solve customer issues. So, how can you meet these expectations while also decreasing your cost to serve? Dig into these resources to learn more.
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Boost CEM with chief customer officer
By: TechTarget Customer Experience
Type: eGuide
Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Stop, collaborate and listen to improve customer service
By: InflowCX
Type: Blog
There has always been high turnover in customer service jobs, and one unfortunate reason is that workers simply don’t have the right collaboration tools to resolve customer issues. According to Forbes, businesses are losing $62 billion per year because of poor customer service. Read on to learn about a platform that ends that cycle.
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Guide to managing customer identities
By: Ping Identity Corporation
Type: White Paper
In today’s digital landscape, customers have formed some strong opinions on how easy it should be for them to consume these digital services. This guide to CIAM is designed to help you navigate the complex demands of today’s customers while ensuring the security of their entrusted data. Read on to learn more.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Solving the Contact Center Labor Shortage: How Outsourcing Can Help Improve CX
By: InflowCX
Type: Blog
In the tech sector, labor shortages are plaguing many organizations. Whether it’s cybersecurity or other roles, the battle for talent is real. However, what is not looked at is the labor shortage in the contact center. Why is this critical? This team directly impacts your customer experience, and ultimately, future sales. Read on to learn more.
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Leverage security mandates to create better user experiences
By: Okta
Type: Webcast
For financial services providers, customer experience and customer trust are essential. In this webcast, experts from okta are joined by Forrester Principal Analyst, Alyson Clarke, and MassMutual BISO, Chris Rich to discuss the importance of establishing customer trust and how you can drive customer growth through identity. Watch now to learn more.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Drilling to the Core of Better CEM
By: TechTarget Customer Experience
Type: Ezine
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
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5 CEM tips from Walter White
By: TechTarget Customer Experience
Type: eGuide
Access this expert e-guide to learn more about customer experience management through the experiences of fictional character Walter White from the popular television series "Breaking Bad." Read on to learn how Kimberly Samuelson of Laserfiche, draws parallels between marketing strategies and the illegal drug business.
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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A Computer Weekly buyer's guide to customer and employee experience management
By: TechTarget ComputerWeekly.com
Type: eBook
Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions
By: TechTarget Customer Experience
Type: eGuide
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.
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SearchCRM.com E-Guide: Optimizing the customer experience with CRM
By: TechTarget Customer Experience
Type: eGuide
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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From Disney to dishwashers: Digital CRM to change customer experience
By: TechTarget Customer Experience
Type: eGuide
Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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US Retailer sees 6% customer satisfaction improvement and attrition drop with Teleperformance
By: Teleperformance
Type: Case Study
Maurices’ customer satisfaction score (C-SAT) for a prior 14-month period fell short of their 25-point goal. Download this case study e-book to discover the outcomes associated to Teleperformance’s action plan for Maurices, wherein the C-SAT review processes were updated, and Training Arcade rolled out to gamify agent learning.
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CX leader’s guide for meeting customers’ expectations
By: Teleperformance
Type: White Paper
The digital transformation has provided today’s customers with more channels and options for communication than ever. However, this has also set consumer standards higher for what they expect when it comes to customer experiences. So, how can organizations best keep up? Browse this report to learn more.
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Account-based marketing: Why ABM should matter to you
By: TechTarget
Type: Webcast
Ask any CEO what they want, and they’ll likely tell you it’s more customers. That is easier said than done—or is it? With so many tactics to create new opportunities, the time to act is now. Watch this webcast to learn how account-based marketing (ABM) keeps customers engaged and spending with you.
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Pros and cons of major CRM providers
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.
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Make your customer experience your top competitive asset
By: InflowCX
Type: Webcast
With so much competition in almost every industry, the customer experience has become the key differentiator for customers. This means that businesses must ensure that their CX strategy and processes are built to enhance the overall experience. Without the right platform, this can be a challenging task. Watch this webcast to learn more about it.
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Top Channels Travelers Use to Connect with Airlines: Insights for Executives
By: Teleperformance
Type: Research Content
With 69% of today’s customers who have contacted the same airline before and after the pandemic reporting that their interactions are now different, it has become critical for airline companies and other travel organizations to enhance their support efforts. However, doing so is easier said than done. Browse this guide to learn more.
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AI Academy guidebook: Put AI to work in customer service
By: IBM
Type: eBook
Find out why AI is essential in transforming customer service. In this guidebook you'll learn what AI can do to delight your customers and increase efficiencies in your contact centers, as well as the steps you need to take for your organization to succeed in this transformative journey.
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Social media listening pulls direct opinion, focus groups get personal
By: TechTarget Customer Experience
Type: eGuide
This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM).
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Advanced Technologies Key to Next-gen Contact Centers
By: TechTarget Customer Experience
Type: eGuide
Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.
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Integrating multiple channels to build a single view of the customer
By: TechTarget Customer Experience
Type: eGuide
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Customer experience maps vs. customer journey maps
By: TechTarget ComputerWeekly.com
Type: eGuide
Customer experience management is a set of processes a company uses to track interactions between a customer and the organization across every touchpoint. In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Benefits of CPQ Software
By: Tacton
Type: Blog
By leveraging Configure, Price, Quote (CPQ) software, you can help your organization deliver accurate quotes faster by supporting self-service product customization that provides updated pricing without hurting your margins with inaccuracy. Read on to learn how CPQ advantages can enable your sales team to spend more time interacting with customers.
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Stories from the Field on Intent Data Implementation
By: TechTarget
Type: BrightTALK Webinar
When leveraging intent data in marketing and sales strategies, how can you set your organization up for success? Discover tips and secrets for doing so in this webinar, which features four Customer Success leaders from TechTarget.
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Embracing Your Customer's Uniqueness to Win
By: TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a close look at how to attract more new buyers and bind existing customers through a focus on customer centricity that goes far beyond modeled personas.
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Sanofi’s MDM Journey: Rapidly Enabling a Global Customer 360 Solution (Replay)
By: Semarchy
Type: Webcast
In this webinar, Sanofi’s Head of Customer MDM will share its journey to achieving a Customer 360 solution through MDM and data engineering. Tune in to learn how, in just 2 years, Sanofi was able to increase ROI, simplify data management and governance, reduce risks, streamline operations, and lower TCO.
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How to increase your contact center’s ROI
By: InflowCX
Type: Case Study
At the enterprise level, some contact centers are tasked with handling thousands of customer interactions on a daily basis. Because of that volume, a digital transformation project involving your contact center can be highly complex. However, it doesn’t have to be. Read on to learn about a solution and a partner that can help you make it happen.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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The passwordless approach: Securing with insecurity
By: Ping Identity Corporation
Type: White Paper
Today’s customers are more willing to abandon a digital experience or account due to friction than ever before. Download this white paper to learn more about developing passwordless experiences, and how you can use them to drive customer engagement and improve security.
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Solving the Data Assortment Problem of Digital Merchandising
By: Nacelle
Type: Blog
Even though brick and mortar retail locations are giving way to digital storefronts, the concept of merchandising has not gone away and can still be used to differentiate brand quality. While end caps and shelf spaces used to be the main concern, now retailers must focus on the digital experience. Read on to learn more how to make this change.
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Contact leader’s 6-step guide to ensuring good CX
By: InflowCX
Type: Blog
Creating positive, lasting experiences for your customers matter, and in order to keep up with the changing world of customer service, it’s crucial that your contact centers have the best tools to do so. So, how can this best be done? Browse this article to learn more.