Transform Your Business with Rich Digital User Experiences
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How 5G Edge Technology Can Transform Campus Venue Experiences
By: Verizon
Type: Product Overview
Venues at colleges and universities are crucial to not only building school spirit but also attracting and retaining students.
So, how can schools enhance their venues’ operations and the student experiences that they provide? Verizon’s 5G edge technology can help.
Download this overview to learn how Verizon’s tools can enable venues to:
- Boost concessions sales
- Reduce how long guests wait in line
- Augment safety measures
- And more
These are also closely related to: "Transform Your Business with Rich Digital User Experiences"
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How Wi-Fi 6 unlocks business innovation
By: Extreme Networks
Type: eBook
As the hybrid workforce returns to the office, you need to connect everyone to the high-bandwidth cloud applications they have grown accustomed to using across your office on any of their preferred devices.
If you’re unsure about where to turn next, this short Wi-Fi 6 buyer’s guide gives you the key considerations you need to continue the right conversations to accelerate the transformation projects that are most important to your organization.
Download this buyer’s guide and discover:
- How Wi-Fi 6 unlocks business innovation
- An introduction into the Wi-Fi 6 and 6E standard
- Considerations in deciding if Wi-Fi 6 is right for you
- How to choose the right Wi-Fi provider
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. Using highly interactive outlets such as social media and mobile devices, companies have more access to customers and their feedback than ever before, allowing them greater opportunity for improving customer experience management (CEM).
But the varied nature of these channels also means they require a different marketing approach in order to successfully drive customer engagement.
This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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7 power and cooling remote monitoring trends to watch
By: Schneider Electric
Type: White Paper
Jump inside this paper, which catalogues the seven trends that are re-defining remote monitoring and field service requirements to keep pace with the growth of data center power and cooling infrastructure.
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The Top 3 IT Pains Of The New Reality And How To Solve Them
By: ServiceNow
Type: eBook
The massive shifts in workforce and processes have revealed acute shortfalls in IT systems and approaches. Download this eBook to see how integrating operations management (ITOM) at the same time as ITSM can help mitigate key IT pain points in your organization.
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3 common IT challenges: Overcoming them with ServiceNow
By: ServiceNow
Type: eBook
When you break down barriers between IT service management (ITSM) and IT operations management (ITOM), you can give your teams the support they need to efficiently deliver 24/7 services. Discover 5 ways to ease today’s top IT pains with unified service and operations management in this e-book.
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Case study: Ticketing offices choose Cradlepoint to boost connectivity
By: Cradlepoint
Type: Case Study
Ticketek, a digital ticketing and payment service, needed affordable, highly secure primary and backup connectivity to make sure the company’s services never stopped working. Download this case study to see why they chose Cradlepoint to keep their most important applications up and running 24x7.
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The Future of the Learning Experience
By: Adobe
Type: eBook
Compelling, meaningful, engaging—businesses should strive to deliver all of these qualities in their learning experiences. Understanding the present state of learning experiences can offer the insight and direction needed to improve the learning experiences your organization cultivates. Review this e-book to learn about 4 trends.
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Computer Weekly 28 May 2019: Technology at heart of Spurs' new stadium
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the IT chief at Tottenham Hotspurs FC discusses the tech behind the most technologically advanced football stadium in the world. We also investigate how the data powering artificial intelligence is leading to discriminatory algorithms and explore the inherent risks in 5G mobile networks. Read the issue now.
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Reflect Rethink Revise
By: ServiceNow
Type: White Paper
Tap into this white paper for access to an exclusive collection of essays authored by Kris Oldland designed to help business leaders understand the challenges the field service industry faces in a post-pandemic world and launch their own journey of discussion to redefine field service in the new normal.
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Top 5 Challenges Managed Security Solves
By: Magna5
Type: eBook
Today’s cyberthreats are becoming harder and harder to solve as the cybersecurity skills gap grows. In fact, it’s expected that there will be around 3.5 million unfilled cybersecurity jobs by the end of the year – so, what does this mean for security operations? Read this e-book to find out how managed security services can help bridge the gap.
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How to deliver fast, frictionless customer service
By: ServiceNow
Type: eBook
Inefficient manual processes and siloed departments lead to wasted time and effort, leaving both customers and employees frustrated. In this e-book, explore the benefits of a unified service platform like ServiceNow, which offers predictive services, automation tools and a centralized network to deliver fast, frictionless service.
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Conquering the Digital Customer Journey
By: Magnolia
Type: eBook
56% of CEOs linked prioritizing digital improvement with revenue growth, according to research by Gartner. So, which changes should you make to your digital experiences in order to reap that reward? Unlock the answer in this e-book.
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CX leader’s guide for ensuring seamless journeys
By: ServiceNow
Type: White Paper
Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs may seem impossible, but it’s not! Read this CX handbook to learn more.
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How to Gain Support With CISO board presentations
By: Coalfire
Type: White Paper
The move to the digital enterprise with cybersecurity incidents have raised the interest of directors to hear directly from those in cybersecurity. Learn more about how to gain support with CISO presentations in this whitepaper.
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8 ways to reduce risk and optimize costs with Ensono
By: Ensono Limited
Type: Resource
As customers demand greater flexibility, options and mobile service, insurers' technology investments must improve agility, speed to market and data insights. Download this checklist to find out 8 ways Ensono can help insurers optimize and modernize mainframes, infrastructure and cloud.
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6 best practices for moving beyond self-service BI
By: Fosfor
Type: White Paper
Augmented intelligence is the next generation of data-driven business intelligence (BI). This white paper details 6 best practices for using augmented intelligence to its utmost ability, enabling any user to perform tasks that would otherwise require a trained data scientist. Read it here.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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QTS Introduces the Smart Data Center
By: Quality Technology Services
Type: Data Sheet
The pandemic forced many businesses to remotely perform infrastructure management—but in a post-pandemic world, the benefits of doing so still abound. Download this solution overview to dig into how QTS is fulfilling these remote capabilities with the introduction of the Smart Data Center.
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3-2-1 Contact: The Call Center in a Multichannel World
By: TechTarget Customer Experience
Type: eGuide
There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
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Altair Ranks #1 for Manufacturing Data Analytics
By: Altair Engineering
Type: Analyst Report
ABI Research evaluated 10 data analytics vendors that enable industrial and manufacturing firms to proactively monitor their equipment and optimize their operations with the use of data analytics. Download the report to learn why Altair was ranked overall leader for their advanced data collection, normalization, and analytics capabilities.
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A University’s Journey to 5G Connectivity
By: Verizon
Type: Case Study
Along with exploring how Verizon enabled the University of Illinois at Urbana-Champaign to keep their students connected when the school shifted to virtual learning in spring 2020, this case study details how Verizon guided the university’s journey to 5G connectivity. Read now to unlock a detailed account of their partnership.
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Best practices for modernizing CX through the cloud
By: Talkdesk
Type: eBook
As customer demands for contact centers continue to evolve, users now expect quicker response times and resolutions while also delivering more personalized service experiences. However, many organizations struggle to meet these expectations and more due to legacy systems. Access this e-book to learn more.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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Counteracting cyber-fraud in financial services
By: Confluent
Type: White Paper
While it has evolved over the centuries from simple sleights of hand to highly engineered cyberattacks, fraud is still fundamentally the same. This white paper explores how cyber-fraud is affecting today’s financial services organizations and looks at the benefits of a contextualized approach to fraud management. Download now to learn more.
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The case for proactive customer service
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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Tethering Brand and Buyer: Differentiating Your Brand in Evolving B2B Environments
By: TechTarget
Type: White Paper
Discover in this TechTarget white paper the latest hurdles facing digital marketers in the B2B space, and learn how your organization can overcome them.
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App protection for connected medical devices
By: Digital.ai
Type: Case Study
To counteract the cyber vulnerabilities in medical devices, organizations are using a new two-part approach. Part one focuses on protecting application code at the binary level without disrupting the SDLC. Part two emphasizes implementing data protection for sensitive and critical elements. See what this two-part approach looks like in action here.
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Remote support buyer’s guide
By: BeyondTrust Corporation
Type: eBook
After meeting the requirements of over 20,000 customers, BeyondTrust has got a pretty good idea of the common remote support requirements businesses have. Download this free buyer's guide to help you evaluate BeyondTrust Remote Support against alternative solutions.
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Healthcare Contact Centers Powered by AI & The Metaverse
By: Virtusa
Type: White Paper
With customer expectations are constantly on the rise, organizations need new avenues of growth to drive improved CX. Read on to learn how a metaverse-based healthcare contact center can help make personalized customer service and clinical best practices become a natural part of the patient experience.
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Analyst report: The ROI of customer experience
By: Adobe
Type: Analyst Report
In order to survive, businesses must consider improving their CX. 38% of organizations qualify as experience-driven organizations, and in turn, grew revenue 1.7 times faster and increased customer lifetime value 2.3 times more. Read this report to see more metrics and learn how investing in CX can help your organization.
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A guide to developing modern mobile applications
By: TechTarget ComputerWeekly.com
Type: eBook
A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses.
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Computer Weekly – 24 January 2017: World leaders discuss risks of social unrest from advances in technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the fears raised at the World Economic Forum over the potential for social unrest as technology transforms working practices. We hear from the CIO at the World Health Organization about how IT helped tackle the Ebola crisis. And we look at progress in adopting big data analytics. Read the issue now.
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Power of the Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Solving physical infrastructure security challenges with APC NetBotz
By: Schneider Electric
Type: eBook
Explore this eBook to walk through the steps of ensuring the physical security of your edge IT investments, learn 5 resulting benefits, and see how APC NetBotz can help.
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Conversational AI in the Intelligent Contact Center (ICC) Market
By: Avaya
Type: Research Content
Many contact centers have leveraged conversational AI technology to provide high-quality customer experiences. This report explores the Intelligent Contact Center (ICC) market, evaluating 14 major providers of conversational AI, such as Avaya and Cisco. Continue on to compare providers and to learn about the evolution of conversational AI.
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How Brivo access delivers remote access security
By: Brivo
Type: Case Study
Discover how Brivo Access provides comprehensive remote security solutions for Fource, a leading European auto parts distributor, and its retail footprint, in this case study.
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CW Middle East ezine July 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
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Computer Weekly – 14 June 2022: Managing Apple Macs in the enterprise
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with more people working remotely, the use of Apple Macs in the enterprise is growing – we look at how to manage them securely. Our latest buyer's guide examines security in the supply chain. And 10 years on from the London Olympics, we find out how data innovation is revitalising its legacy. Read the issue now.
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10 metaverse use cases for IT and business leaders
By: TechTarget ComputerWeekly.com
Type: eGuide
Plenty of companies want to get in on the money-making potential of what has been dubbed the metaverse. Here are enterprise-focused and consumer-focused examples that business and IT leaders may want to explore.
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Data deprecation is here: What does it mean for marketing brands?
By: SAS Institute
Type: White Paper
Check out this white paper for the 3 strategic actions your marketing strategy needs for navigating increased privacy regulations, and discover why this perfect storm of data regulation leads to MadTech.
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Computer Weekly – 26 July to 1 August 2016: Olympic vision: Technology on track for Rio Games
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue we interview the CIO for the forthcoming Rio Olympics. The technology his team has put in place will support delegations from over 200 countries, including 10,500 athletes. We also look at data centre and open source security, as well as take a first look at what the new UK Prime Minister's approach might be to the digital economy.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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How to overcome key CX challenges with AI & automation
By: Sabio
Type: eBook
While AI and automation are addressing simpler customer requests, contact center agents are seeing their daily workload shift as they are left to handle more complex transactions. Read on to learn how the combination of AI and automation powered self-service with AI-assisted human service can help to drive unprecedented change in CX delivery.
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The Future of Video: A One-Stop Video Cloud Solution
By: BytePlus
Type: eBook
With more videos being produced, it becomes increasingly important to have a system for storage, management, and delivery. This is where video cloud solutions come into play. Read on to learn about video cloud solutions that can support all your video needs to help you get ahead of the competition in an increasingly competitive landscape.
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How 9 businesses boosted productivity, efficiency and financial success with Slack and Salesforce
By: Slack
Type: Case Study
Despite new efforts for business transformation, many organizations are failing to equip themselves with the technology to combat siloed conversations, disparate chat systems, insufficient processes, and more. Access this white paper to discover how Slack can help.
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Transforming the Modern Workplace with SHI
By: SHI
Type: eBook
Organizations like yours are rapidly transforming their approach to modern workplace solutions. In this e-book, SHI’s modern workplace experts provide insight into how you can:Ensure new hire productivity from the onsetEmpower employees with device choice without sacrificing securityMitigate global supply chain shortagesAnd much more
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Computer Weekly - 23 August 2022: How digital technology rescued Merlin
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
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Potential Business Benefits Enabled by Cato SASE Cloud
By: Cato Networks
Type: Analyst Report
In today’s dispersed workforce, securing and optimizing your organization’s cloud and mobile access is critical. In this Forrester report, The Total Economic Impact™ of Cato Networks, learn how you could achieve cost savings and various business benefits.