Transform Your Business with Rich Digital User Experiences
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Emerging trends in retail IT
By: Cradlepoint
Type: White Paper
Innovation is changing retail from the storefront to the back office and beyond. New levels of mobility allow companies to reach customers in fresh ways that extend far beyond brick-and-mortar locations.
Because of this transformation, IT teams and the enterprise networks they manage have never been more important. As the role of connected technologies continues to grow, IT teams no longer are simply troubleshooters. Today they strategically define and execute a company’s most important goals.
In this white paper, explore emerging trends in retail IT, challenges posed by those trends, and considerations for choosing futureproof edge network solutions for retail.
These are also closely related to: "Transform Your Business with Rich Digital User Experiences"
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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Revamp your data center with digital remote monitoring
By: Insight
Type: White Paper
Data center complexity has driven the need advanced remote monitoring. This paper discusses 7 technology trends transforming these services, including system improvements, cloud computing, big data analytics, mobile computing, and machine learning.
Access the in-depth white paper now to learn how you can leverage remote monitoring services from a trusted service provider with a deep understanding of your devices to reduce downtime, maintenance costs, and staffing pressures.
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Unlocking Value with Foundation Models
By: AWS
Type: eBook
In collaboration with Anthropic, hear what the most common telco use cases with Anthropic on AWS are and see how SK Telecom, T-Mobile US, Telia Company, COX and Globe Telecom are using generative AI on AWS to unlock value.
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Computer Weekly 28 May 2019: Technology at heart of Spurs' new stadium
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the IT chief at Tottenham Hotspurs FC discusses the tech behind the most technologically advanced football stadium in the world. We also investigate how the data powering artificial intelligence is leading to discriminatory algorithms and explore the inherent risks in 5G mobile networks. Read the issue now.
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Navigating Post-Pandemic: Field Service Trends & Insights
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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How to reduce field service costs with increased efficiency
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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How behavioral science can support your security culture
By: SoSafe
Type: eBook
How can behavioral science strengthen your security culture? Find out in this 23-page e-book, which explores how to measure employee security behaviors and build effective training that fosters lasting secure habits.
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Building an AI strategy: telcos put the foundations in place
By: AWS
Type: Research Content
This report – based on interviews with 20 of the world’s largest and leading CSPs globally, plus a survey of 104 executives across 73 telcos worldwide – sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.
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Leader’s guide to UCaaS: Benefits, vendor selection & more
By: Vodafone
Type: White Paper
To unlock a 14-page leader’s guide to unified communications as a service (UCaaS), tap into this white paper.
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How to elevate the campus experience with managed services
By: Spectrum Enterprise
Type: eBook
The future of learning relies heavily on the IT infrastructure that is available on campuses today. To be successful, students need reliable connectivity, efficient hybrid learning platforms, and protection from attacks and breaches. Whether it’s in the classroom or anywhere else on campus, the network matters. Read on to learn why.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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4 benefits of remote troubleshooting as an OEM
By: TeamViewer
Type: White Paper
If you are an Original Equipment Manufacturer (OEM) with customers worldwide, it can be challenging to provide after-sales services in a timely manner. Learn how remote troubleshooting solutions can save time, cut costs, support sustainability goals and streamline customer service in this white paper.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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A guide to developing modern mobile applications
By: TechTarget ComputerWeekly.com
Type: eBook
A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses.
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Computer Weekly – 24 January 2017: World leaders discuss risks of social unrest from advances in technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the fears raised at the World Economic Forum over the potential for social unrest as technology transforms working practices. We hear from the CIO at the World Health Organization about how IT helped tackle the Ebola crisis. And we look at progress in adopting big data analytics. Read the issue now.
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Utilize APIs for innovative organization integration: 6 success stories
By: Software AG
Type: eBook
Explore how APIs, integration, and microservices can unlock innovation, simplify digital transformation, and lower the costs and risks. This e-book examines real-world success stories and provides insights to help your business thrive in a digital world. Read the e-book to learn more.
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Tethering Brand and Buyer: Differentiating Your Brand in Evolving B2B Environments
By: TechTarget
Type: White Paper
Discover in this TechTarget white paper the latest hurdles facing digital marketers in the B2B space, and learn how your organization can overcome them.
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Computer Weekly – 14 June 2022: Managing Apple Macs in the enterprise
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with more people working remotely, the use of Apple Macs in the enterprise is growing – we look at how to manage them securely. Our latest buyer's guide examines security in the supply chain. And 10 years on from the London Olympics, we find out how data innovation is revitalising its legacy. Read the issue now.
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CW Middle East ezine July 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
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Mobilizing a Zero Trust Security Model: SMBs Charting a New Course
By: Okta
Type: White Paper
As organizations move towards a distributed workforce, a Zero Trust security model is critical. Learn how SMBs are advancing their identity and access management maturity to secure remote access and build user trust. Read the full white paper to discover the key steps in your Zero Trust journey.
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Top 10 challenges semiconductor fabs can transform into profit
By: Schneider Electric
Type: eBook
In this reference guide, explore how the semiconductor fabrication industry can overcome the top 10 challenges and transform them into business opportunities, and discover via specific use cases how leading practices enable semiconductor fabs to enhance global competitiveness.
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Guide: Choosing a Cloud Phone System for Business
By: RingCentral
Type: Buyer's Guide
Explore the benefits of cloud phone systems, including affordability, security, flexibility, and ease of use. Discover the features that can enhance your business communications, from video conferencing to custom greetings. Read the Cloud Phone System Buyer's Guide to learn more.
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Spectrum Enterprise Fiber Internet Access powers 25 chain restaurants
By: Spectrum Enterprise
Type: Case Study
When this pizza chain struggled with inadequate bandwidth and an unreliable legacy network service, they knew it was time to change providers. Download this case study to learn how Spectrum Enterprise leveled up the pizza chain’s networking capabilities.
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UC suite guide: Understanding what your organization needs
By: Intermedia
Type: White Paper
Today, organizations need effective collaboration and communications systems that can help them connect wherever they are. However, with so many unified communications solutions on the market, how can you know which one is best for your needs? Access this white paper to learn more.
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Computer Weekly – 26 July to 1 August 2016: Olympic vision: Technology on track for Rio Games
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue we interview the CIO for the forthcoming Rio Olympics. The technology his team has put in place will support delegations from over 200 countries, including 10,500 athletes. We also look at data centre and open source security, as well as take a first look at what the new UK Prime Minister's approach might be to the digital economy.
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Accelerate Productivity Across Industries with GenAI Solutions from Deloitte and AWS
By: AWS - Deloitte
Type: eBook
Although it doesn't take tech savvy to use generative AI (GenAI), specialized tools are required to customize, implement, and integrate it into business operations. Read this e-book to discover how to deliver GenAI results across industries like financial services, telecom, and biotech with support from Deloitte and Amazon Web Services.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Leadership Report: 2023 Access Management Products and Services Compared
By: One Identity
Type: Analyst Report
Download this 7-chapter KuppingerCole report to gain a comprehensive understanding of the current access management market, including a compass to help you navigate vendor claims and choose the solution most suitable for your company.
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10 metaverse use cases for IT and business leaders
By: TechTarget ComputerWeekly.com
Type: eGuide
Plenty of companies want to get in on the money-making potential of what has been dubbed the metaverse. Here are enterprise-focused and consumer-focused examples that business and IT leaders may want to explore.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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Computer Weekly - 23 August 2022: How digital technology rescued Merlin
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
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Top CX trends enterprises should consider in 2024
By: Zoom Video Communications
Type: Analyst Report
Discover the top 10 things customer experience leaders need to consider in 2024, according to this IDC analyst report. Learn how to put customers first, design an agent-centric culture, leverage AI and analytics, and transform contact centers to deliver seamless CX. Read the full report.
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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Computer Weekly – 20 September 2022: A gold medal performance for networking
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the IT team behind the 2022 Commonwealth Games in Birmingham delivered a winning performance, how the centuries-old London insurance market is going digital, thanks to Lloyd's of London, and how low-cost high street stores succumbed to the inevitable and are going online. Read the issue now.
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Okta: Identity as Zero Trust’s foundation
By: Okta
Type: eBook
For businesses adopting a Zero Trust security posture, placing identity at the posture’s foundation can assure continuous access assessment without friction for users. Explore this e-book to learn the 4 stages that comprise Okta’s model for enabling identity-centric Zero Trust.
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Why are process manufacturers lacking analytical insight?
By: Seeq
Type: White Paper
With so much data, why is it so difficult to apply advanced analytics to process manufacturing and gain the same benefits as other sectors? Download this detailed paper to examine this problem in full and to glean 5 questions to ask when selecting advanced analytics for process manufacturing.
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10 networking predictions for 2024: Analyst insights
By: Comcast Business
Type: Analyst Report
In this 2024 IDC report, review 10 predictions about the future connectedness, which concern GenAI adoption, SD-WAN and much more.
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A Computer Weekly buyer's guide to retail technology
By: TechTarget ComputerWeekly.com
Type: eGuide
The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.
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How PANDORA (& other retailers) achieved networking success
By: Cradlepoint
Type: eBook
What unique networking challenges do retailers encounter? Along with unpacking 7 of them, including connectivity for pop-up stores and out-of-band management for branch continuity, this 17-page e-book explores retailers’ stories of networking success. Download the book to learn about the journeys of PANDORA, T-Mobile and more.
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CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens
By: TechTarget ComputerWeekly.com
Type: Ezine
As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
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A Computer Weekly buyer's guide to perimeterless network security
By: TechTarget ComputerWeekly.com
Type: eGuide
Perimeterless network security is expanding the horizons of businesses looking to protect their data. In this buyer's guide, we look at how a secure perimeterless digital workplace is best achieved, explore the previous barriers perimeterless security can overcome and assess how traditional network security can be banished to the past.
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Improve your IT documentation: 10 key criteria for success
By: FNT Solutions Inc.
Type: White Paper
This white paper discusses the 10 most important criteria for choosing a professional IT documentation tool. It explains how such a tool provides valuable support for IT infrastructure management and digital transformation. Download the white paper now to learn more.
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Leveraging AI for employee engagement & business wins: A report
By: Zoom Video Communications
Type: Research Content
AI is transforming the employee experience by enhancing productivity, collaboration, and career management. This report explores how organizations can effectively implement AI to boost business success while addressing cultural, data, and training challenges. Download the full report to learn more.
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Top 10 telecoms stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.
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Beginner's guide to Internet of Things
By: TechTarget ComputerWeekly.com
Type: eGuide
The adoption of IoT in Asia-Pacific has accelerated over the past few years, spurred by growing digitalisation across the region and the desire to improve business processes. In this e-guide, learn more about IoT developments across the region and how to leverage the technology to drive business outcomes.
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Navigating the enterprise application maze: Unlocking collaboration with cloud tools
By: Lemongrass
Type: eBook
Discover in this e-book why it’s time to rethink how you run enterprise applications, and how cloud tools can empower you to build a truly collaborative workplace.
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Digital Transformation: Part I
By: TechTarget ComputerWeekly.com
Type: Presentation
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.