Transform Your Business with Rich Digital User Experiences
By: Hewlett-Packard Enterprise View more from Hewlett-Packard Enterprise >>
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
These are also closely related to: "Transform Your Business with Rich Digital User Experiences"
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. Using highly interactive outlets such as social media and mobile devices, companies have more access to customers and their feedback than ever before, allowing them greater opportunity for improving customer experience management (CEM).
But the varied nature of these channels also means they require a different marketing approach in order to successfully drive customer engagement.
This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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Computer Weekly 28 May 2019: Technology at heart of Spurs' new stadium
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, Sanjeev Katwa, the IT chief at Tottenham Hotspurs Football Club, discusses the tech behind the most technologically advanced football stadium in the world. We investigate how the data powering artificial intelligence is leading to discriminatory algorithms and explore the inherent risks in 5G mobile networks.
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- When Switzerland-based hospitality school École Hôtelière de Lausanne began to automate its processes, it was met with staff inertia, but that changed after Amelia the robot arrived.
- Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. These small and frequent updates will mean big changes for sysadmins.
- Connected devices are transforming our personal and working lives, but attackers are hijacking these devices and turning them into internet of things botnets.
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Digital Experience Trends 2023: A Data-Driven Trend Report
By: Reply
Type: White Paper
With so much focus on the customer experience, in a digital-first world, it is going to be your organization’s digital experience that makes the difference in your success. Your customers demand an engaging and frictionless experience with no hurdles to clear. To deliver that, you need to know the current trends. Read on to see them here.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Generative AI: How can you leverage digital humans?
By: Reply
Type: eBook
AI entities are now capable of learning from data, analyzing intricate patterns, and refining their performance over time. Business leaders must stay updated on developments, evolving applications, and user interest to exploit this dynamic landscape and harness the transformative potential of generative AI and digital humans. Read on to learn more.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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3-2-1 Contact: The Call Center in a Multichannel World
By: TechTarget Customer Experience
Type: eGuide
There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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A guide to developing modern mobile applications
By: TechTarget ComputerWeekly.com
Type: eBook
A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses.
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CW Middle East ezine July 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
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Computer Weekly – 24 January 2017: World leaders discuss risks of social unrest from advances in technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the fears raised at the World Economic Forum over the potential for social unrest as technology transforms working practices. We hear from the CIO at the World Health Organization about how IT helped tackle the Ebola crisis. And we look at progress in adopting big data analytics. Read the issue now.
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Computer Weekly – 14 June 2022: Managing Apple Macs in the enterprise
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with more people working remotely, the use of Apple Macs in the enterprise is growing – we look at how to manage them securely. Our latest buyer's guide examines security in the supply chain. And 10 years on from the London Olympics, we find out how data innovation is revitalising its legacy. Read the issue now.
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10 metaverse use cases for IT and business leaders
By: TechTarget ComputerWeekly.com
Type: eGuide
Plenty of companies want to get in on the money-making potential of what has been dubbed the metaverse. Here are enterprise-focused and consumer-focused examples that business and IT leaders may want to explore.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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4 ways Rescue remote support helps customers save
By: GoTo
Type: White Paper
Remote support solutions are designed to help organizations save what they value most: time and money. By using Rescue remote support, a Forrester study found a three-year 395% ROI with payback in less than six months. Discover the 4 ways Rescue helps their customer save in this white paper.
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Computer Weekly – 26 July to 1 August 2016: Olympic vision: Technology on track for Rio Games
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue we interview the CIO for the forthcoming Rio Olympics. The technology his team has put in place will support delegations from over 200 countries, including 10,500 athletes. We also look at data centre and open source security, as well as take a first look at what the new UK Prime Minister's approach might be to the digital economy.
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Computer Weekly - 23 August 2022: How digital technology rescued Merlin
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
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A Computer Weekly buyer's guide to retail technology
By: TechTarget ComputerWeekly.com
Type: eGuide
The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.
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eGuide Digital Marketing: Tips For Connecting With Your Customer
By: TechTarget Customer Experience
Type: eGuide
There are many new tools that claim to enhance customer experience management (CEM) strategies, including social and mobile channels. However, such initiatives can backfire if companies employ the wrong strategies. In this e-guide, learn how to best leverage digital marketing and CEM technologies to gain a deeper understanding of your customers.
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Interactive Marketing eBook: It’s all about the Journey
By: TechTarget Customer Experience
Type: eBook
No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey.
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Guide to Choosing the Right Remote Support Tool for a Remote Workforce
By: GoTo
Type: eBook
The demand for remote support has jumped since the pre-pandemic days, as have the number of technicians working remotely. But standardizing on a single remote support solution can reduce complexity and increase satisfaction. Download this e-book to discover the 5 most important factors to consider when evaluating remote support solutions.
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E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices
By: TechTarget Security
Type: eGuide
In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.
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Why are process manufacturers lacking analytical insight?
By: Seeq
Type: White Paper
With so much data, why is it so difficult to apply advanced analytics to process manufacturing and gain the same benefits as other sectors? Download this detailed paper to examine this problem in full and to glean 5 questions to ask when selecting advanced analytics for process manufacturing.
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A Computer Weekly buyer's guide to perimeterless network security
By: TechTarget ComputerWeekly.com
Type: eGuide
Perimeterless network security is expanding the horizons of businesses looking to protect their data. In this buyer's guide, we look at how a secure perimeterless digital workplace is best achieved, explore the previous barriers perimeterless security can overcome and assess how traditional network security can be banished to the past.
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CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens
By: TechTarget ComputerWeekly.com
Type: Ezine
As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
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Navigating the enterprise application maze: Unlocking collaboration with cloud tools
By: Lemongrass
Type: eBook
Discover in this e-book why it’s time to rethink how you run enterprise applications, and how cloud tools can empower you to build a truly collaborative workplace.
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Digital Transformation: Part I
By: TechTarget ComputerWeekly.com
Type: Presentation
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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Computer Weekly – 20 September 2022: A gold medal performance for networking
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the IT team behind the 2022 Commonwealth Games in Birmingham delivered a winning performance, how the centuries-old London insurance market is going digital, thanks to Lloyd's of London, and how low-cost high street stores succumbed to the inevitable and are going online. Read the issue now.
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Top 10 telecoms stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.
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How PANDORA (& other retailers) achieved networking success
By: Cradlepoint
Type: eBook
What unique networking challenges do retailers encounter? Along with unpacking 7 of them, including connectivity for pop-up stores and out-of-band management for branch continuity, this 17-page e-book explores retailers’ stories of networking success. Download the book to learn about the journeys of PANDORA, T-Mobile and more.
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Upgrading to 802.11n
By: TechTarget Security
Type: eGuide
This E-Guide identifies key questions that enterprise customers should ask prospective WLAN vendors and also provides a list of vendors that will suit the needs specific to your business.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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Beginner's guide to Internet of Things
By: TechTarget ComputerWeekly.com
Type: eGuide
The adoption of IoT in Asia-Pacific has accelerated over the past few years, spurred by growing digitalisation across the region and the desire to improve business processes. In this e-guide, learn more about IoT developments across the region and how to leverage the technology to drive business outcomes.
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Reimagine the in-store experience
By: Amazon Web Services
Type: eBook
The power of Smart Stores. Physical stores still represent 80 percent of retail sales, making exceptional in-store service a modern imperative. With AWS Smart Store capabilities, you can: Update digital technologies in physical stores, empower advanced in-store operations, and provide a seamless checkout experience for customers.
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Computer Weekly 8 January 2019: Technology innovation in music
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we visit the first hackathon at Abbey Road Studios, once home to The Beatles, to find out how tech startups hope to revolutionise music creation. Our latest buyer's guide looks at perimeterless network security. And we look ahead to the key CIO skills and jobs trends for 2019. Read the issue now.
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Enterprise 5G: Guide to planning, architecture, and benefits
By: T-Mobile for Business
Type: eGuide
Read on through this enterprise 5G e-guide as it dives into how the cellular technology works, its architecture options, emerging use cases, how it compares to 4G and Wi-Fi 6, and more.
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How to use technology to respond to buyer’s behaviors
By: Nomios
Type: White Paper
There have been many factors over the past few years that have changed consumer buying behaviors. Because of these shifts to digital, there is now an increased emphasis on data collection to understand customers and tailor your marketing efforts. Read on to learn more about the changes in retail digital buying and the benefits of harvesting data.
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Staying relevant as a retailer: The role of the network
By: Nomios
Type: eBook
As more customers embrace digital shopping, retailers must adopt to meet shoppers’ needs and stay relevant. This e-book explores the critical role that network technology plays in achieving these goals. Continue reading to discover 6 benefits that a strong network infrastructure can deliver for retailers.
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Computer Weekly 23 July 2019: How Apollo 11 influenced modern computing
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, on the 50th anniversary of the Moon landings we look at the influence Apollo 11 had on modern hardware and software. Our latest buyer's guide examines data protection. And we find out how retailers with physical stores are using technology to respond to the rise of online shopping. Read the issue now.
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The Role of Mobile Engagement: Insights from Healthcare Leaders
By: Gozio Health
Type: Research Content
Download this report to find out what nearly 275 healthcare executives think about the state of mobile experience in healthcare.
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Guide to leveraging intelligent devices for employee success
By: Logitech Inc.
Type: eBook
Access this e-book for a look into why utilizing modern, intelligent devices in the workplace are boosting worker performance in collaborative enterprises, and to discover trends and solutions for your company to leverage for success.
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Case Study: How Liverpool FC and Alexandra Palace successfully rolled out Wi-Fi
By: TechTarget Security
Type: eGuide
Access this exclusive guide to find out how the Liverpool Football Club provides high-performing and accessible wireless connectivity to their fans at their home stadium.
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Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.
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Considering key networking trends
By: Apcela
Type: eGuide
As your distributed network grows, you have to keep in mind that your attack surface does too. So, how can you ensure that your network is protected from increasing and complex cyberattacks? Staying up to date on the latest networking trends can help. Explore this E-Guide to access 5 key networking trends for 2023.
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Computer Weekly 8 October 2019: Showcasing the potential of 5G
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we visit an ambitious trial in Bristol that is showcasing the possibilities offered by 5G roll-out. We look at how emerging automation technologies are enhancing the use of identity and access management tools. And we assess the Government Digital Service plan for transforming public services. Read the issue now.
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5 tips for digital transformation success: Tackling digital risk
By: ServiceNow
Type: eBook
Read Digital Transformation & Risk For Dummies, 2nd ServiceNow Special Edition to learn how you can manage and tackle digital risk with a single platform that unlocks a common language between business and IT.