Realizing the Benefits of Enterprise UCC
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Expert guide to mobile unified communications: Implementation best practices
By: TechTarget Security
Type: eGuide
One of the key benefits to be gained from unified communications (UC) is the ability to extend enhanced communications capabilities to mobile users. Unfortunately, mobile unified communications (UC) sits at the convergence of two complex topics: mobility and unified communications. This expert e-guide uncovers the benefits of mobile UC, best practices for implementing fixed mobile convergence and mobile UC solutions as well as products that will make the execution easier.
These are also closely related to: "Realizing the Benefits of Enterprise UCC"
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Build Powerful Connections with Voice Solutions
By: 8x8
Type: White Paper
Voice is still a preferred communication method for customers. A recent study showed that 40% of customers prefer a phone no matter what, and that, if there’s a complaint or dispute, 80% of consumers consider voice communication critical.
With that much on the line, you need to deliver voice communication securely.
In this article you will learn about the building blocks of powerful connections with your customers: voice communication solutions. With the right platform, you can scale your customer engagement teams with voice all while keeping costs down.
Read on to learn more about this platform and why voice communication still matters in the internet age.
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Insights on communications and worker productivity today
By: RingCentral
Type: Research Content
RingCentral's global report delves into the changing dynamics of workplace communication and its effect on productivity. Highlights include:
- Employees grappling with over 15 apps weekly, increasing the complexity of communication.
- A shift towards unified communications platforms, potentially saving 2 hours daily.
- Worker frustrations like disruptive app switching and incessant notifications.
The report underscores the imperative for companies to mitigate communication overload and offer productivity-boosting tools.
Discover in the full report how a unified communications platform can refine workflows, elevate productivity, and better customer experiences.
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Managing Integrated Communications, Consumerization and Security: Best Practices
By: TechTarget Security
Type: eGuide
This E-Guide explores the necessity of integrated communications and how they are changing the collaboration and productivity of many organizations. View now for best practices to tackling the challenges you are likely to face and to meeting the needs of integrated communications – for both your organization AND your end-users.
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Best practices for addressing voice network vulnerabilities
By: Ribbon Communications
Type: White Paper
As communications technology has advanced and brought on subsequent security issues, it has become clear that firewalls alone are not enough to provide a secure network. Instead, enterprises need a complete, seamless approach to network security to preempt issues and protect their organizations. Access this white paper to learn more.
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44-page e-book: CPaaS trends in 2024
By: Kaleyra
Type: eBook
By 2025, Gartner predicts, 95% of global enterprises will leverage API-enabled CPaaS (communication platform as a service) offerings. With the prevalence of CPaaS in mind, what trends should you expect in the CPaaS landscape throughout 2024? Find out in this e-book, “Scaling Communications: CPaaS and Global Expansion.”
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The future of AI and cloud communications
By: RingCentral
Type: eBook
Many organizations are starting their AI journeys by finding ways to implement AI into their business to realize the promises of higher productivity and lower costs. A good place to start this initiative is your cloud communication platform. Download now to learn more about the power of combining AI with your cloud communications.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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Cloud unified communications will top $19 billion by 2027
By: Theta Lake
Type: Research Content
As organizations continue to emphasize and invest in unified communications, compliance complications often present IT teams with a challenging binary: Security or user experience. But what if you didn’t have to compromise? Download to see how you can solve communication compliance challenges, without sacrificing employee experience.
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Expert approach to combining VDI and unified communications
By: TechTarget Security
Type: eGuide
This expert e-guide form SearchUnifiedCommunications.com explains how to best approach unified communications in a virtual desktop infrastructure.
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Workspace Redesign Extends Beyond the Walls of the Office
By: Shure Inc
Type: Blog
According to a recent IDC survey, 44% of employees are unsatisfied with their communication equipment, highlighting a critical need for investments in workplace communication and collaboration tech. Read on to learn why the success of workplace transformation extends beyond the walls of the office and how effective communication plays a key role.
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How to simplify security & better protect customer data
By: 8x8
Type: White Paper
Communication APIs can help you build secure omnichannel communications at scale, without requiring you to overhaul internal processes or invest in expensive technology. Access this white paper to learn about the multiple channels and methods to choose from that can enable you to strengthen your data security and privacy measures.
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1 simple tool to help avoid the hang-ups of legacy voice systems
By: T-Mobile for Business
Type: White Paper
In this IDC white paper, discover how small to medium-sized business can realize several benefits from unified communications as a service, including worker flexibility, simplified business communications, and more.
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The guide to effective client communication in accounting
By: Intuit
Type: eBook
The art of accounting comes from the understanding and management of numbers. But while numbers tell their own stories, in order to best understand your customers’ needs, you need words. This e-book explores techniques you can use to ensure that you and your clients are understood and heard, in every engagement. Read on to learn more.
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The risk of off-channel communication
By: Theta Lake
Type: White Paper
With fines being imposed for recordkeeping failures in the U.S. totaling over $2.6 billion, communication compliance remains a serious issue. This white paper takes a deeper look at the dangers of off-channel communication and provides strategies you can employ to improve communication while reducing risk. Read on to learn more.
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Infographic: CPaaS tools driving the market
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.
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Communication and Collaboration in 2020: Inside UC’s Faster Future
By: TechTarget Security
Type: eGuide
In this E-Guide from SearchUnifiedCommunications.com, we take a trip to the year 2020 in an attempt to uncover how unified communications and collaboration will evolve and what it will mean for your organization.
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The future of customer engagement through digital communication
By: 8x8
Type: eBook
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
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What to expect in unified communications over the next decade
By: TechTarget Security
Type: eGuide
This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.
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UC & UCaaS: Assess the market
By: ARG, Inc.
Type: Webcast
The world has changed a lot in the past year, and the way we work has changed with it. These changes have driven enterprises to adopt UC at a rapid rate, and cloud UC – or UCaaS – is seeing more leverage as well. Watch this webinar to explore the trends driving UCaaS, gain clarity on the market and take a look at the future of UC and UCaaS.
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E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices
By: TechTarget Security
Type: eGuide
In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.
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From cabled to wireless: A business’s communications journey
By: Reply
Type: Case Study
An indoor electro-mechanical equipment provider set a goal: to switch their electronic modules’ communications from cabled to wireless. Dive into this case study to learn how the provider accomplished that mission.
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E-Guide: Best Practices to ensure secure mobile communication
By: TechTarget Security
Type: eGuide
Learn more about the importance of mobile security and how you can ensure secure mobile communications in your enterprise.
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Digital signage playbook for manufacturing leaders
By: ScreenCloud
Type: White Paper
Do you want to improve employee engagement, performance, and operational efficiency in your manufacturing organization? It all starts with better communication! Browse this guide to learn more.
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E-guide: Integrating video conferencing with UC: What you need to consider
By: TechTarget Security
Type: eGuide
This SearchUnifiedCommunications.com e-guide discusses why video conferencing integration is a logical addition to your UC system and offers best practices for implementation.
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Secure texting: The next great healthcare communications frontier
By: AVST
Type: eGuide
In this expert e-guide, learn why the first step to secure communications technology (like texting) is convincing leaders and clinicians to recognize the risks to health data.
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Construction and Real Estate Efficiency: The Power of Digital Signage.
By: ScreenCloud
Type: Infographic
Construction organizations rely on in-the-moment communication to coordinate operations, track projects and share vital health and safety information (and other key updates) to job sites. In real-time and at scale. But – how can HR and Operations teams better reach deskless or mobile workers? Access this infographic to learn more.
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The myth of email as proof of communication
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Increasingly, there is a need for organisations to be able to prove the content of communications between themselves and other parties. Analyst group Quocirca looks at the options.
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Education leader’s guide to better UC
By: Sangoma Technologies
Type: Product Overview
Between student safety and parental relations, school systems are presented with a handful of unique communication challenges. So, when it’s critical for these areas to be smooth and functional, how can educators ensure that their specific unified communications (UC) needs are met? Browse this guide to learn more.
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CW Buyer's Guide to 5G mobile networking
By: TechTarget ComputerWeekly.com
Type: eBook
5G mobile networking has the potential to propel business into the future. In this 17-page buyer's guide, Computer Weekly looks at how to optimise 5G, the advantages of advanced communications and what Télécoms Sans Frontières has achieved through harnessing it.
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How to enable a consistent omnichannel CX with 8X8
By: 8x8
Type: White Paper
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
By: TechTarget Customer Experience
Type: eGuide
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
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UCaaS & connectivity: The key to organizational success
By: Sangoma Technologies
Type: White Paper
While 81% of today’s enterprises report that they already have a multi-cloud strategy or are working on one, many are still hesitant to migrate their communications tools to the cloud. Browse this white paper to learn more.
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Unified communications etiquette guide: What to know, what to avoid
By: TechTarget Security
Type: eGuide
This e-guide takes a close look at UC etiquette: what you should know and what you need to avoid. Uncover the different types of strategies, applications, platforms and models you’ll need to help your organization streamline business processes with collaborative communications.
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Communications system checklist: A guide
By: RingCentral
Type: White Paper
Today, a strong, modern communications system should be able to handle more than just phone calls and file sharing. Your system needs to provide your workforces with a faster, more accurate, and more intelligent way of doing things. Dig into this checklist to find all the boxes your communications system should be checking.
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management
By: TechTarget Customer Experience
Type: eGuide
It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.
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The benefits of hosted enterprise UC
By: CBTS
Type: Case Study
The State of Ohio was not only using an antiquated phone system, they were doing little to remediate their overarching issue – a lack of modern communications and collaboration technology. In this case study, learn the story of how CBTS hosted communications solutions allowed the Ohio government to communicate more efficiently and effectively.
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The secret to better communication for educators
By: Sangoma Technologies
Type: White Paper
Today’s education professionals need efficient ways to communicate and interact with parents, administrators, students, and coworkers. However, due to school budget restrictions and other challenges, many educators find themselves unsure of how to proceed. Dig into this white paper to learn more.
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Buyer’s guide to compliant captures solutions
By: Theta Lake
Type: White Paper
The capture solutions that organizations use are burdened by severe challenges, capturing yesterday’s quickly moving data, while also supporting the unified communications platforms of today.with compliant communications capture as a key ingredient, buyers should consider
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Are you making optimal enterprise collaboration purchases?
By: TechTarget ComputerWeekly.com
Type: Essential Guide
In this 10-page buyer's guide, Computer Weekly highlights what the IT leader needs to know to decide on the future of the organization's communications strategy.
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The better hybrid workplace: Why reconfiguring your audio strategy is essential
By: Shure Inc
Type: Landing Page
Check out this landing page to find out why it may be time for your organization to redefine your workplace through enhanced audio technology.
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CX leader’s guide for meeting customers’ expectations
By: Teleperformance
Type: White Paper
The digital transformation has provided today’s customers with more channels and options for communication than ever. However, this has also set consumer standards higher for what they expect when it comes to customer experiences. So, how can organizations best keep up? Browse this report to learn more.
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Why SMBs cite connectivity as a top investment priority
By: T-Mobile for Business
Type: Infographic
43% of U.S. organizations expect to increase investment in 5G devices for their employees over the next 12 months, in an effort to boost employee productivity. But where is this investment seeing the best productivity results? Find out in this IDC infographic.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
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Updating UC&C for schools: Key steps to know
By: Sangoma Technologies
Type: Webcast
Due to outdated phone systems and other unified communications and collaboration (UC&C) technologies, many educators fear that their schools are falling behind.So, how exactly can this be prevented? Tune into this webinar to learn more.
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Windows vs. Android: Which is better for your meeting needs?
By: Logitech Inc.
Type: White Paper
In order to make communications tools on cloud platforms operate easier, many organizations have meeting room software compatible with third-party hardware running Windows and Android. Because of this, many don’t know which to adopt. Access this guide to learn the pros and cons of both Windows and Android and see which is right for you.
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Building a customer-centric culture: A guide
By: RingCentral
Type: eBook
Creating a customer-centric culture is vital for businesses. This report delves into how unified communications and contact center solutions aid in this pursuit. Learn to build a customer-focused team and deliver exceptional experiences in the full report.
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Risk reporting: Tips for more effective board communication
By: ServiceNow
Type: White Paper
In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.