Contact center-as-a-service: What you need to know
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The TMS Technology Value Matrix for 2023
By: Blue Yonder
Type: Research Content
For today’s supply chains, transportation management systems (TMS) have become a critical tool for companies to streamline logistics operations, optimize shipping routes, and improve customer service.
However, as the market continues to evolve, it can be difficult for organizations to navigate the various vendors, and many can have trouble finding a solution that fits their unique needs.
Access this report to discover the industry’s top TMS vendors, and gain insight into their strengths and benefits, potential weaknesses, and most important things you should be looking out for before you choose a system.
These are also closely related to: "Contact center-as-a-service: What you need to know"
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How to build supply chain resiliency with automation
By: Blue Yonder
Type: eBook
With all of the supply chain disruptions that have affected global markets over the past few years, many lessons have been learned. One of the most important lessons is that leaders need to plan to ensure their supply chain operations are resilient to disruptions when the time comes.
In this e-book, you will learn about the role of digital transformation and automation in supply chain resiliency and how you can set your organization up for logistics success with the right plan and the right partner.
Read on to learn more about the importance of making the move to automation in your supply chain and how you can be confident next time a major disruption occurs.
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Stopping application layer DDoS attacks: What you need to know
By: TechTarget Security
Type: eGuide
While a distributed denial-of-service (DDoS) attack can be damaging to any organization, DDoS attacks specifically at the application-layer can be more ominous, targeting the database server and crippling or corrupting the applications and underlying data needed to effectively run a business. Understanding these attacks are the first step to keeping your organization protected. In this SearchSecurity.com E-guide, explore:
- How DDoS is being used to damage your web presence
- What you can do to stop them
- The future of the threat landscape
- And more
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Contact center evolution at 24/7 emergency ambulance service
By: FourNet
Type: Case Study
The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes operations. Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs. In this case study, learn about SCAS’s contact center evolution.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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The Key to Supply Chain Optimization
By: Blue Yonder
Type: Product Overview
For today’s retailers, manufacturers, and logistics providers, consistent supply chain optimization is critical to business success. But as transformation continues to get more complicated, how can organizations best fulfill customer demand from planning through delivery? Access this e-book to learn more.
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CCaaS 101: CX leader’s guide for success
By: Cyara
Type: eBook
With more and more organizations now working to prioritize customer experiences, many have started to revamp their contact centers in order to keep up with changing expectations and new standards.To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions. Browse this guide to learn more.
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Roadmap For a Successful CCaaS Migration
By: InflowCX
Type: Video
The CX ecosystem has evolved from single-function technologies to new, omnichannel offerings that reside in the cloud. However, getting to a point of a seamless, integrated contact center can be confusing and risky. That is why this roadmap is here, to give you the information you need. Read on to learn about enhancing your CX ecosystem.
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Upstack Digest AI and CX
By: Upstack, Inc.
Type: White Paper
UPSTACK's digest includes a variety of articles about what you need to know about AI and Customer Experience and how to effectively leverage automation.
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CX leader’s guide for overcoming 5 issues in contact centers
By: Enghouse Interactive
Type: eBook
With 81% of today’s customers reporting that they expect faster service in contact centers due to advances in technology, it has become critical for organizations to live up to these new standards in order to keep consumers satisfied. However, meeting these expectations is easier said than done. Browse this guide to learn more.
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Building a business case for UCaaS and CCaaS adoption
By: RingCentral
Type: Infographic
Analyst report from highlights RingCentral's cloud phone system as an intelligent choice for businesses, detailing benefits like cost savings, flexibility, and scalability. Read the full report to learn how RingCentral can optimize communications and collaboration.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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Computer Weekly - 14 July 2020: Is digital art coming of age during lockdown?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as the pandemic forces many sectors into a business rethink, digital art is hoping to capitalise on changing times. Chinese supplier Lenovo is dominating the supercomputer market – we examine how it got there. And as datacentre engineers become key workers, we look at the health and safety issues. Read the issue now.
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A Computer Weekly Buyer's Guide to Next-Generation Storage
By: TechTarget ComputerWeekly.com
Type: eBook
Storage needs are ever increasing—and data volumes constantly expanding. How are today's systems accommodating these capacity demands? In this buyer's guide, Computer Weekly experts look at the evolution of storage systems and how they meet processing demands, the continuing role of all-flash arrays, and how to buy the best storage investment.
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Computer Weekly – 10 July 2018: Tackling the digital identity problem
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.
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Upstack 2023 annual report
By: Upstack, Inc.
Type: Research Content
This 2023 Annual Report captures the value UPSTACK has worked hard to deliver for their customers and the major milestones they have reached along the way.
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UC: Why Admin Management Matters
By: Kurmi Software
Type: Analyst Report
Review this Metrigy report to understand how organizations are approaching UC-management in the digital workplace, and to discover 5 components of an administration management platform that can help businesses overcome common UC-management challenges.
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How to assure successful contact center migrations
By: Cyara
Type: Product Overview
Today’s organizations are for looking ways to transform their contact centers into flexible, scalable, and more cost-effective cloud-based operations. However, this migration can be daunting for many contact center leaders. So, how can they best adjust? Browse this white paper to learn more.
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Find the Right Contact Center Solution for Your Business
By: InflowCX
Type: Blog
With so many partners and solutions available for contact centers, it can be difficult to know which is the right solution for you. With all the promises of AI and ML, each one claims to be the best-in-class. However, with thousands of options and combinations available, it can be a difficult decision. Read on to make it an easier one.
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Why should you migrate your contact center to the cloud?
By: Cyara
Type: eBook
The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.
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Charting hosted IP telephony & UC growth in NA
By: CBTS
Type: Analyst Report
Is your organization planning to move communications to the cloud? Understand why others are doing the same and explore how the market is shaping up. Download this Frost & Sullivan Frost Radar report to explore the future growth potential of hosted IP telephony and UCaaS in North America.
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Upstack RFP quickguide 2024
By: Upstack, Inc.
Type: White Paper
Before diving into writing your RFP, it’s essential to first outline your document. And the better your writing, the better your chances will be of soliciting the best RFP responses. Read this guide to learn more.
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The 2024 technology trends report
By: Upstack, Inc.
Type: Research Content
This report is a powerful glimpse into the future of the changing IT landscape informed by insights gleaned from UPSTACK's leading technology experts.
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MicroScope – March 2020: Making life simpler for the channel
By: MicroScope
Type: Ezine
In this issue, read about how Dell is continuing on its mission to make life easier for partners by introducing improved tools, and we take a closer look at how cloud, cyber security and 5G are set to dominate over the course of 2020
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The enterprise guide to video conferencing in 2023
By: TechTarget ComputerWeekly.com
Type: eGuide
With all the broad technology shifts that have taken place during the pandemic, networked resources have become most vital. With the continued demand for conferencing services, the total addressable market size of communications and collaboration products and services will continue at a fair clip.
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Achieving an agile cloud migration
By: Cyara
Type: Case Study
When this insurance and financial services organization began to struggle with Contact Center as a Service (CCaaS) migration, they sought out a way they could combat a handful of cloud challenges. Access this case study to hear the full story.
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MicroScope – June 2022: A return to face-to-face meetings
By: MicroScope
Type: Ezine
With the world emerging from the pandemic, what role does the personal event and face-to-face meetings hold in business? Also read about the next step for the future of collaboration and communication services, and why there needs to be greater diversity across the channel
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Oracle cloud applications exhibit pragmatic adoption curve
By: TechTarget ComputerWeekly.com
Type: eGuide
Oracle prides itself on the full suite of the business applications it offers in the cloud, arguably ahead of its closest rival, SAP – which has prioritised building on its in-memory database Hana over the cloud per se, though its S/4 Hana ERP system is increasingly delivered over the cloud, too.
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Keep the (IT) faith: Data, storage, and the GDPR countdown
By: MicroScope
Type: Ezine
An e-zine looking at the issues around flash storage, EU General Data Protection Regulation (GDPR), hardware as a service, and cloud platforms. Here's all the channel news you need to know.
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Computer Weekly – 3 May 2022: A prescription for digital accessibility at Boots
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, millions of people have difficulties when using websites – we find out how Boots is making its e-commerce offering fully accessible. Our new buyer's guide examines communications as a service. And we talk to Trainline's CTO about how the rail app provider survived and thrived post-pandemic. Read the issue now.
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MicroScope – September 2021: Stepping forward after Covid
By: MicroScope
Type: Ezine
In this issue, discover what the lasting impact of Covid-19 is likely to be as the channel emerges into a post-pandemic world. Also discover more about disaster recovery for SMEs and how best to make a plan to protect your business, and read about an uptick in cloud-based contact centre-as-a-service solutions
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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MicroScope – October 2019: What's next for the channel?
By: MicroScope
Type: Ezine
The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly
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Building the business case for data warehousing appliances
By: TechTarget Data Management
Type: eGuide
This expert e-guide outlines the specs and details of data warehousing appliance technology that can make hardware and software bundles a perfect fit for your organization. Also learn how to decide if investing in an appliance is the right move for your organization by demonstrating if it is a more suitable choice than traditional DW software.
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APAC career guide: Becoming a cyber security pro
By: TechTarget ComputerWeekly.com
Type: eGuide
Once the sole domain of highly technical geeks poring over security logs to look for signs of hackers lurking in their networks, cyber security has become more multi-dimensional and varied across specialisations, organisations and industries. In this e-guide, learn what it takes to become a successful cyber security pro in APAC.
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MicroScope – October 2020: Get in touch with remote network security
By: MicroScope
Type: Ezine
In this issue, find out how the security channel has been working to ensure the network safety of remote workers during the pandemic. Also read about how flash-based storage is being enhanced to include ground-breaking technology using helium and DNA, and discover how data is the key to encryption
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Analyst insights: How the cloud is transforming UC
By: RingCentral
Type: White Paper
To learn how to bolster your hybrid-work communications strategy, dive into this white paper by President & Principal Analyst of COMMfusion and Co-Founder of BCStrategies, Blair Pleasant.
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Focus: Securing new technology
By: TechTarget ComputerWeekly.com
Type: eGuide
The scarcity of information security professionals with the required depth and breadth of experience is one of the biggest challenges facing businesses. As businesses seek to gain competitive edge through digital transformation, they are increasingly exposing themselves to increasing risk of cyber attack.
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A Computer Weekly buyer's guide to API management
By: TechTarget ComputerWeekly.com
Type: eGuide
Application programming interfaces define the correct way for a developer to request services from an operating system. In this 14-page buyer's guide, Computer Weekly looks at how they provide connectivity, the key role of digital bonding, and the importance of keeping APIs up to date and secure.
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AI tools for software developers: Part Two
By: TechTarget ComputerWeekly.com
Type: eGuide
The Computer Weekly Developer Network is in the engine room, covered in grease and looking for Artificial Intelligence (AI) tools for software application developers to use. With so much AI power in development and so many new neural network brains to build for our applications, how should programmers 'kit out' their AI toolbox?
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E-Guide: Database Tools for Auditing and Forensics
By: TechTarget Security
Type: eGuide
This e-guide presents the best practices for tuning database auditing tools. Continue reading this e-guide to learn more about these best practices which will allow you to audit without forfeiting database performance.
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Rethink data integration for the age of big data
By: TechTarget Data Management
Type: eGuide
This expert e-guide explores the need for new thinking around data integration in a big data world, and highlights key tools that can deliver the value you're looking for.
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CW APAC: Trend Watch: Database technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on database technology in the Asia-Pacific region, Computer Weekly looks at the impact of graph databases and the different types of database management systems currently on the market.
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SIEM IT Decision Center- Checklist #1
By: TechTarget Security
Type: eGuide
If you are looking into deploying your own SIEM system, read this E-Guide to better understand features and functions, how to evaluate deployment and management costs, and the latest trends regarding SIEM platforms.
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AI tools for software developers: Part One
By: TechTarget ComputerWeekly.com
Type: eGuide
The Computer Weekly Developer Network is in the engine room, covered in grease and looking for Artificial Intelligence (AI) tools for software application developers to use. With so much AI power in development and so many new neural network brains to build for our applications, how should programmers 'kit out' their AI toolbox?
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How To Build A Data-Driven Demand Gen Engine
By: TechTarget
Type: eBook
In this e-book, explore the key considerations for how to begin, grow and continuously optimize a complete demand gen engine while staying responsive to changing business conditions as you go.
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Deep Dive into DataOps
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we hear from key decision-makers from Altran, Moogsoft, Puppet, Morpheus, Talend, NetApp and PagerDuty about how and why they are adopting DataOps.
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A Computer Weekly buyer's guide to Computational storage & persistent memory
By: TechTarget ComputerWeekly.com
Type: eGuide
Companies are finding that computational storage can solve the data bottleneck. In this 14-page buyer's guide, Computer Weekly takes a closer look at its benefits, how it can be used and the advantages of faster computing.
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SIEM IT Decision Center- Checklist #2
By: TechTarget Security
Type: eGuide
This white paper presents SIEM use cases and technical information for security and compliance pros to better understand the threat landscape and help move their RFP process forward.
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CW APAC, May 2022: Trend Watch: Datacentres
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on datacentres in the Asia-Pacific region, Computer Weekly looks at the shift towards colocation facilities.