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CW+: Quocirca report: Web retailing - keeping the orders flowing

Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail. One of the key challenges for retailers is the management of the applications that provide up-to-date information about what’s on offer to customers and handle their orders—especially when there are peaks in demand.


This paper discusses how online retailers can better prepare their applications for a future of increasing, but often irregular, demand. It should be of interest to those tasked with managing online retail applications and those that manage the revenue streams that rely on them.

These are also closely related to: "Custom Express Special Report 2"

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    The development of mobile applications dials into myriad new opportunities for businesses.

     In this 14-page buyer’s guide, Computer Weekly discusses:

     

     

    • Developers at the mobile edge 
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  • Biometrics in the enterprise: An opportunity or an ethical minefield?

    Biometric technology is nothing new, but as it becomes cheaper and better quality, tools such as facial , voice and fingerprint recognition are coming into everyday use. Supporters promise a new level of security with a technology that many smartphone users are already familiar with. But there are plenty of concerns too, not least around the privacy and ethical issues of using systems that could bring fears of mass surveillance, especially when allied with emerging artificial intelligence methods.

    The UK government is pushing ahead with a biometrics strategy, but negative public responses to police forces trialling facial recognition shows the minefield politicians have to tread. HM Revenue & Customs was forced to delete voice recognition data from five million UK taxpayers after the Information Commissioner found they had been collected unlawfully. Banks are increasingly using biometrics to reduce identity fraud, but are taking a cautious approach to test public satisfaction. There are also worries that some biometric methods unfairly bias against certain ethnic groups.

    So is biometric technology ready for use in the enterprise, to help improve IT security? IT leaders need to be aware of the concerns, but in this e-guide we take a look at some of the potential – as well as the risks.

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