Custom Express (Building a Business Case)
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Why it's time to mothball traditional ITSM approaches
By: ServiceNow
Type: eGuide
The IT service management (ITSM) times truly are a’ changing. Given escalations in cybercrime, new demands for data privacy, big data, real-time analytics, cloud, SaaS, and the ubiquity of mobile everything, ITSM must keep pace in order to remain business-aligned, operationally controlled, and cost-effective.
So why does traditional ITSM just not cut it in today’s digitally disrupted marketplace?
Discover in this expert guide why traditional ITSM tactics belong in museums, not in forward-looking IT departments, as explained by IT strategist Harvey Koeppel. Read on and learn how to boost IT services in today’s digitally enabled marketplace, see how SABRE technology redefines ITSM support, and more.
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Live-video support tools: Changing the game for remote support
By: LogMeIn Rescue Lens
Type: eGuide
The explosion of IoT devices and continued growth of enterprise mobility has led to an increased number of new-age remote support tools.
Discover one company’s live-video support tool and how it can improve remote support in your enterprise by reducing IT support costs and improving the quality assurance of products before they are shipped.
Additionally, understand how this product differentiates itself from those offered by competitors like Apple's FaceTime or Google Hangouts.
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The challenges of communicating the ROI of IT
By: GoTo
Type: White Paper
If you’re an enterprise IT support leader, proving the value of what you do is always important. When you can’t prove ROI, your credibility plummets, as will your team’s budgets and resources.
What are the specific areas of business value that cause non-IT stakeholders to perk up and pay attention?
Read this eBook for 7 bottom-line metrics impacted by IT support, and access further guidance to overcome common challenges of communicating the ROI of IT.
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MicroScope - January 2020: SMEs and managed services
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of MicroScope, we look at the channel opportunity in the SME customer base as they look for managed services support, our roundtable discussion looks at the transformative appeal of unified communications, and consider why software development houses are switching to no-code. Read the issue now.
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Report - Technical Customer Support: A Hidden Revenue and Loyalty Creator
By: GoTo
Type: Research Content
CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through first contact resolution (FCR). The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.
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Analyst Infographic: Before & After Impact
By: GoTo
Type: Infographic
LogMeIn Rescue, a secure, enterprise-grade remote support solution, touts the business value it offers to its adoptees. But what’s the actual financial benefit customers have achieved? GoTo commissioned Forrester Consulting to conduct a Total Economic Impact study to find out. Check out this infographic to see the results.
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MicroScope – February 2020: The power to transform
By: MicroScope
Type: Ezine
In this issue, MicroScope asks experts what to expect in 2020, and the channel shares why change is necessary to thrive in different business environments
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Disaster recovery has never been so easy or important
By: TechTarget ComputerWeekly.com
Type: eGuide
Disaster recovery has never been more important because at the same time that digital transformation has made most modern enterprises entirely dependent on their IT systems to function, cyber attackers have stepped up their capabilities to go after sensitive data wherever it is found, with most IT leaders reporting major systems outages.
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Australia's cybersecurity game plan
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, find out how the Australian government is tackling cyber security issues head-on, why local businesses continue to fall prey to ransomware and how to mitigate supply chain security risks.
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A Computer Weekly Buyer's Guide to Enterprise social networking
By: TechTarget ComputerWeekly.com
Type: eGuide
Companies are discovering the many advantages of communicating through social networking platforms. In this 14-page buyer's guide, Computer Weekly looks at how they can revolutionise collaboration, the options available for retailers and the pitfalls of communication overload
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Nordic banks increase collaboration with fintech startups
By: TechTarget ComputerWeekly.com
Type: Ezine
The Nordic region, known for its startup companies, is a good platform for fintech companies to set up as consumers are conducive to digital banking services. In this issue, discover how major companies in the financial industry are partnering with startups and launching fintech initiatives and much more.
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Shore up your cybersecurity resilience: A guide for ANZ businesses
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read about the next steps in Australia's cyber security blueprint, the state of data breaches in the county and what the whole region can do to prepare for new forms of cyber threats.
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Customer analytics in APAC: trends and best practices
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how organisations in the APAC region are harnessing the potential of analytics and what the future of analytics looks like from an application development and self-service perspective.
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MicroScope – January 2021: Looking forward to the future
By: MicroScope
Type: Ezine
In this issue of MicroScope, take a look at what the year ahead holds for the channel after a largely positive 2020. Also discover why IAM technology is so important for post-pandemic cloud computing, and what approaches are fundamental to finding business success
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Data leader's guide to choosing a BI tool
By: Qlik
Type: Buyer's Guide
This buyer's guide explores the essential criteria for choosing the right modern analytics platform, including key considerations around use cases, stakeholders, costs, and platform capabilities. Read the full guide now to learn how to find the analytics solution that will drive the most value for your business.
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3 reasons why organizations are shifting to private cloud
By: Hewlett Packard Enterprise
Type: White Paper
This white paper delves into the why organizations are increasingly moving workloads to private clouds, including cost efficiency, performance, and innovation. It will reveal key benefits as well as tips for choosing the optimal environment for each workload.Read on to learn how you can get more out of your IT environment.
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ALM: Taking a middleware-focused approach
By: GigaSpaces Technologies Inc.
Type: eGuide
In this expert e-guide, Tom Nolle discusses how to take a middleware-focused approach to app lifecycle management practices. Uncover helpful advice for selecting middleware tools and managing OS and middleware platforms in the cloud. Plus, learn about the critical relationship between ALM, DevOps, and orchestration.
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Synced passkeys: Big leap towards passwordless login
By: Okta
Type: White Paper
Synced passkeys are a significant step towards a passwordless world, offering increased security and convenience over traditional passwords. Learn how passkeys work and explore different implementation approaches in this comprehensive white paper.
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Harness cloud tech for product differentiation
By: AWS
Type: White Paper
Unlock the power of AWS Cloud to fuel product differentiation. Learn how to deliver smart growth strategies, enhance your cloud strategy, and bring products to market faster. Download this white paper to discover how AWS can support your cloud transformation journey.
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How to optimize multicloud productivity and cost
By: Nutanix
Type: eBook
In this e-book, you'll discover 7 proven strategies to optimize your hybrid multicloud environment and maximize cloud productivity and cost savings. Dive in now to learn how to automate operations, control data services, and leverage AIOps.
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Best practices for maximizing your cloud potential
By: Virtusa
Type: eBook
Among challenging information technology (IT) projects, few are more intimidating than a full-fledged cloud transformation. Fortunately, with the help of some careful planning, proven best practices, and the latest tools, you can quickly realize the incredible benefits of the cloud. Read on to learn how you can make the most of your cloud journey.
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Choosing the right contact center platform
By: 8x8, Inc.
Type: eBook
In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
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Manage and provision storage for DevOps
By: TechTarget Storage
Type: Ezine
Today's DevOps teams need to more easily manage and provision storage. Discover how application delivery processes have received a boost from the emergence of intelligent data storage and cloud storage.
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Emerging trends in retail IT
By: Cradlepoint
Type: White Paper
Innovation is changing retail from the storefront to the back office and beyond. Because of this transformation, IT teams and the enterprise networks they manage have never been more important. In this white paper, explore emerging trends in retail IT and considerations for choosing futureproof edge network solutions for retail.
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CIO Trends #11: Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
Read in this e-guide how Saudi Arabia is harnessing the cloud during the global healthcare crisis. Also read in this issue how SMEs in the United Arab Emirates are adopting the latest technologies at pace to help their businesses survive the Covid-19 related business disruption.
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CIO Trends #11: Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
Read in this e-guide how Saudi Arabia is harnessing the cloud during the global healthcare crisis. Also read in this issue how SMEs in the United Arab Emirates are adopting the latest technologies at pace to help their businesses survive the Covid-19 related business disruption.
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Key steps for modernizing your VM & container management
By: Red Hat
Type: ESG Showcase
To ensure improved agility, scalability, and efficiency across their organizations, business leaders have started to modernize their application portfolios. However, many run into issues during the process. So, how can you make the journey more efficient for all involved? Access this report to learn more.
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Managed Detection and Response 2024 Report
By: AT&T and LevelBlue
Type: Analyst Report
Effective security management is more crucial than ever. But how do you navigate the complex cybersecurity landscape, especially with a persistent shortage of skilled personnel in the field? Download this report to discover why LevelBlue is named a leader in the Frost Radar: Global MDR Market 2024.
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The great IAM - time to modernise?
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we offer a refresher in Identity and Access Management and highlight some of the trends that have an impact on it. Take a look at why IAM is a core building block for GDPR compliance and at the same time, a vital business concern. Is IAM really the way forward? And if so, is it time to modernise your strategy?
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CW APAC, November 2022: Trend Watch: Artificial intelligence in APAC
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on the adoption of artificial intelligence (AI) in Asia-Pacific, Computer Weekly looks at what stands in the way of AI adoption, Dell's deep learning model and how AI can realise its potential in healthcare.
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How best to put collaboration tools to work for your team
By: TechTarget ComputerWeekly.com
Type: eGuide
This collection of recent expert advice aims to make your quest for the best option a bit easier. Read on and learn the latest on what collaboration tools now offer, including advanced technology like AI and speech recognition.
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Charting a Path to Optimizing Digital Patient Engagement: 2024 Report on Patient Preferences and Trends
By: Gozio Health
Type: Research Content
Download this new survey from Gozio Health to get insights on patient engagement trends. Discover what tools and features patients want as well as how they want to access them.
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Transform your business with AI-powered tools
By: Zones, Inc.
Type: eBook
The AI revolution is here, and Microsoft Cloud is leading the charge. With tools like Azure AI and Microsoft 365 Copilot, your business can unlock productivity and elevate work. Read this e-book to learn how to empower your organization through AI and simplify IT management with migration services.
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How to choose the right UCaaS platform for your business
By: 8x8
Type: eBook
In this e-book, explore the key themes and concepts organizations should consider when selecting Unified Communications as a Service (UCaaS) technology.
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Accelerate your software company's growth with cloud transformation
By: AWS
Type: eBook
Discover how to accelerate your software company's cloud transformation and achieve smarter growth. Learn strategies to modernize infrastructure, boost developer productivity, and optimize costs. Download the e-book to unlock the full transformative power of the cloud.
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Analyst brief: Software Defined Interconnection use cases
By: Console Connect
Type: Analyst Report
While public networks afford great flexibility, many organizations seek the privacy, performance and speed that private networks can deliver. So, is it possible to unlock all these benefits? Tap into this Frost & Sullivan brief, “Cloud Network Evolution: Addressing the Pitfalls of the Public Internet,” for insights.
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CW APAC: Trend watch: Enterprise resource planning
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, focused on enterprise resource planning in the Asia-Pacific region, Computer Weekly looks at what's behind this renewed priority and why firms want cheaper software maintenance and the benefits of best-of-breed cloud apps.
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Key CX trends: Where your peers are investing
By: Zoom Video Communications
Type: Analyst Report
As organizations prioritize CX investment, leadership, and transformation projects, they also are evaluating projects to reduce friction through integration of Unified Communications platforms and contact center platforms. Discover benefits and reasons why with this paper.
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Computer Weekly investigates Technology advancements in the Netherlands
By: TechTarget ComputerWeekly.com
Type: eGuide
With Google planning to build a datacentre in the Netherlands &ING launching a voice-recognition banking app, we look into the the advancements the technology sector in the Netherlands is making.
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Key considerations for today's SASE buying teams
By: Windstream Enterprise
Type: eBook
This detailed SASE buying guide outlines key considerations for today's buying teams, including SASE components, market trends, benefits and the purchasing process. Learn how SASE can secure your network and workforce. Read the full guide.
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Explore the technical details of passkeys - a passwordless future
By: Okta
Type: White Paper
Passkeys are a new FIDO-based authentication standard that enables faster, easier, and more secure sign-up and sign-in experiences. This white paper explains how passkeys work, the technical flows involved, and implementation considerations for developers. Read the full white paper to learn more.
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A Computer Weekly buyer's guide to next-generation programming tools
By: TechTarget ComputerWeekly.com
Type: eGuide
All kinds of organisations are waking up to the benefits of next-generation programming tools. In this 14-page buyer's guide, Computer Weekly looks at how low-code tools are helping a range of users, the ways they can boost efficiency and the many considerations that come with them.
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2023 Patient Engagement Trends Revealed In New Survey
By: Gozio Health
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Get the only report highlighting trends emerging from the 2023 Digital Health Most Wired Patient Engagement category.
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A Computer Weekly buyer's guide to cloud enterprise applications
By: TechTarget ComputerWeekly.com
Type: eBook
Businesses require suitable cloud applications to manage their processes effectively. In this 17-page buyer’s guide, Computer Weekly looks at the advantages of best-of-breed SaaS products, explores the rise of industry cloud and assesses its value in the corporate IT sector.
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Unlock the power of generative AI for low-code development
By: ServiceNow
Type: Analyst Report
Discover how generative AI can revolutionize low-code development and boost developer productivity. Learn about the 4 key forces driving GenAI adoption and 4 best practices for getting started. Read the full report to unlock the power of GenAI for your enterprise.
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4 ways to transform your business with mobility
By: Hewlett Packard Enterprise
Type: eGuide
To truly embrace mobility, rethink the way your organization does business, because with a well-planned mobility project, you can increase revenue and make employees more productive. This e-guide highlights four ways companies are using a mobility project to transform the way they do business.
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Best practices for overcoming data management complexity
By: Hewlett Packard Enterprise
Type: White Paper
Data management complexity hampers business by creating bottlenecks to innovation and creating additional risk for the organization. And as the volume of data grows, so does the need to simplify data management. Read on to discover how you can overcome risks from edge to cloud to unlock the value of your data.
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Ultimate guide to business observability: 18-page e-book
By: New Relic
Type: eBook
Business observability: What is it, and how can you leverage it at your organization? Unlock answers in this 18-page e-book by New Relic, “6 Steps to Achieve Business Observability.”
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Generative AI assistant powers business productivity and efficiency
By: Amazon Web Services
Type: ESG Showcase
GenAI-powered assistants like Amazon Q Business can help business users quickly access relevant data, generate content, and make informed decisions. Learn how to improve productivity, efficiency, and user experience with a purpose-built GenAI solution. Read the full Enterprise Strategy Group Showcase.