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It's all about customer satisfaction

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Engaging Customers: New Lessons around Customer Behavior

Getting customers to engage and interact with your organization can be a significant challenge – so how do you distinguish your brand and provide an excellent experience to your customers?

This expert e-guide from SearchCRM.com counts down five customer experience management (CEM) lessons you can learn from the hit TV show Breaking Bad.

Also included in this e-guide, find a CEM case study that reveals how doughnut company Krispy Kreme executed a successful mobile engagement strategy.

These are also closely related to: "It's all about customer satisfaction"

  • Best Practices in Customer Experience Management

    Customer Experience is based largely in the world of social media where customers engage and interact with brands building customer loyalty and satisfaction. Organizations that understand the importance of social media in customer experience, gain the most insights and efficacy for their campaigns.  

     How can you harness the power of social media to more effectively engage customers foster customer loyalty and drive revenue?

     This expert e-guide offers tips, tricks and best practices for driving social media and CEM success. Read on now to learn more about:

    • Traditional methods of information-gathering
    • The role of social media in providing customer insights
    • The value of automated contact services
    • And more

  • 5 trends leading contact center transformation

    In a world of changing customers and communication patterns, contact centers need to provide proactive and productive customer engagement across a series of channels in order to be successful.

    In this e-book, discover the top 5 trends progressive companies are addressing to transform their contact center into a true customer engagement center.

    Find out how to keep customers coming back for more and sharing positive feedback with their networks.

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  • Marketing strategies to improve customer understanding

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  • Customer Experience Exchange E-Zine: Issue 3

    In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

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  • Social media listening pulls direct opinion, focus groups get personal

    This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM).

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  • Advanced Technologies Key to Next-gen Contact Centers

    Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.

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  • Call Center Tips to Optimize Agent Performance

    This E-Guide examines how Workforce management tools and other CEM technologies can help agents prioritize and meet performance standards.

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  • CRM Evolves Towards Digital Customer Engagement

    This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.

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  • To stay on-site or move to the cloud?

    In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.

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  • 3 major factors changing how your contact center works

    Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep up with the changing customer service landscape.

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  • Your contact center: Move to the cloud with confidence

    If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.

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  • Building the IT economy: the importance of information

    Decision-makers in an IT-enabled economy will have real-time access to information that allows them to make the right decision at the right time. But that goal comes in a business environment where data will be ubiquitous and growing exponentially in volume.

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