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It's all about customer satisfaction

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Meet your customers half-way with in-app support

The increasing consumer preference for mobile apps and mobile-based customer service adds interesting dilemmas for organizations to consider going forward.

The appeal of mobile-based shopping is ultimately the convenience factor - so consumers expect an equally convenient customer service experience.

So, how do you meet these modern omnichannel consumer demands? Read this white paper to find out.

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    Amazon reported that nearly 70% of its customers bought their items from a mobile device.

    Omni channel is the industry norm with 85% of online shoppers starting a purchase on one device and finishing on another.

    The mobile platform should not be ignored - and a crucial area to focus is the search function.

    Read this white paper for 6 major design pitfalls in mobile UX and how to prepare a revenue driving search function.

  • Engaging Customers: New Lessons around Customer Behavior

    Getting customers to engage and interact with your organization can be a significant challenge – so how do you distinguish your brand and provide an excellent experience to your customers?

    This expert e-guide from SearchCRM.com counts down five customer experience management (CEM) lessons you can learn from the hit TV show Breaking Bad.

    Also included in this e-guide, find a CEM case study that reveals how doughnut company Krispy Kreme executed a successful mobile engagement strategy.

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