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ITSM: Maintaining IT devices and applications

Managing a broad range of data responsibilities on-premise and in the cloud can get to be overwhelming, especially in today’s evolving landscape that includes new issues such as BYOD and supporting agile IT.

This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO’s have on the subject of their ITSM pain points.

These are also closely related to: "Mobility Content Development Guide"

  • Middle East IT Priorities 2016

    Computer Weekly’s annual global survey of readers has once again revealed what CIOs around the world, including an increasing number of Middle East based IT leaders, are planning over the next 12 months.

    The study, conducted with senior IT professionals presents real-life insights into how organisations are spending their IT. It looks in-depth at the technologies under consideration in in the key areas such as storage, software, networking, security, mobile, and cloud services.

    This year’s research revealed an appetite for mobility projects in the Middle East with 43% of IT leaders in the Middle East considering mobility projects in 2016. Read more and find out what CIOs in other countries across the EMEA region are planning.

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    This survey of 80 CIOs and IT leaders highlights the trends for 2017.

    • 83% of IT organisations said they were either undergoing major change now, or planning it in the next 12 months.
    • 65% of organisations implementing digital reported they have achieved or exceeded the benefits they expected.

    Only 22% of budgets increased this year, compared with 40% last year.

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