New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality
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Supporting a Multichannel Contact Center
By: TechTarget Customer Experience
Type: eGuide
The interactive voice response (IVR) remains an option for the majority of contact centers, but many consumers are turning to other channels for communication. By posting to social media, consumers can express their opinion and get results immediately. This practice is great for customers, but creates significant challenges for enterprises.
View this expert e-guide to learn more about how you can provide customer support over multiple communication channels. Today, customers are more likely to email or turn to social media to receive help with a problem. This allows the information to be exchanged faster, but can create obstacles with time management. Explore best practices for managing multiple channels by reviewing this resource now.
These are also closely related to: "New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality"
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
As the number of customer service channels continues to expand, organizations have been challenged to decide which to prioritize. Where should you allocate resources to most effectively engage with current and potential customers?
In this expert e-guide, Scott Sachs (President of the specialized consultancy SJS Solutions) weighs the pros and cons of these 6 main customer service channels:
- Chat/video chat
- Phone
- Social media
- Customer self-service
- Mobile
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New CRM Technologies bring sales success to businesses
By: TechTarget Customer Experience
Type: eGuide
Businesses are now using smartphones for more than just email. They are now implementing phone and mobile CRM software and finding uses for GPS, cameras, and other technologies to transform CRM practices.
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
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A Computer Weekly Buyer's Guide to Containers and Microservices
By: TechTarget ComputerWeekly.com
Type: eBook
In this 13-page buyer's guide, Computer Weekly looks at how the architectures are configured, the suppliers building them – and the benefits to the organisation using them.
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10 Best Practices for Building Effective Dashboards
By: Tableau
Type: eBook
A well-designed dashboard is the optimal birthplace for data-driven conversations. So how do you build dashboards for your organization that live up to this promise?It boils down to thoughtful planning, informed design, and a critical eye for refining your dashboard. Read on to learn about 10 best practices for building effective dashboards.
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20 tips for redesigning your website
By: Onsharp
Type: eBook
Boosting brand awareness, improving lead generation, recruiting more customers: These are three common reasons why organizations redesign their websites. Whether your business plans to accomplish one or all those goals, this ultimate guide to website redesign can serve as a valuable resource. Keep reading to unlock thirty-eight pages of insights.
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Beyond the Dashboard
By: Alteryx
Type: White Paper
What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? Read on to learn how AI can help you surface trends, explore data, and make better decisions — all without needing to create more dashboards.
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NetSuite integration: Tips for success
By: Jitterbit
Type: eBook
Gartner claims 55%-75% of ERP integration projects fail to meet their intended objectives, making a NetSuite integration feel overwhelming and intimidating.To help you achieve your integration goals, this e-book explains a proven approach to NetSuite integration. Start your NetSuite integration here.
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10 Ways to Add Value to Your Dashboards with Maps
By: Tableau
Type: eBook
The most effective analytical dashboards are those that are insights-driven - and since many projects involve some spatial data, being able to leverage maps is a crucial skill to have in your visualization toolset. Read on to learn about 10 best practices to help your data science teams see and understand data more clearly with maps.
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A Full IoT Approach to Indoor Transportation
By: Reply
Type: Case Study
An indoor electro-mechanical equipment provider set a goal: to switch their electronic modules’ communications from cabled to wireless. Dive into this case study to learn how the provider accomplished that mission.
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Safeguard Patient Information with Seamless Fax API
By: Sinch
Type: Case Study
Tap into this case study to learn why a leading telemedicine platform invested in a cloud-based fax API service to simplify information sharing and provide users with the ability to send and receive faxes from the same dashboard where they exchange messages, make calls, and listen to voicemails.
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Case Study: How F500 take advantage of the infinite resources in AWS and AWS and Simplifies Cloud Networking
By: Prosimo
Type: Case Study
In this case study, a Fortune 500 energy company partnered with Prosimo to create a highly available, fast and dynamic yet secure, and cost-effective infrastructure backbone capable of enabling business agility. Read on to learn how they accelerated their cloud journey.
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What is an HSM-based payment server
By: Utimaco
Type: Blog
Hardware security modules (HSMs) have become a key part of our modern infrastructure. However, with new challenges constantly appearing, the technology behind payment HSMs is continually evolving, leaving vendors scrambling to keep up with demands. Read this blog now to learn more about HSM-based payment servers.
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All-flash pathways: Data reduction and native capacity
By: Micron Technology
Type: White Paper
This expert e-guide reveals how thin provisioning, deduplication, and compression can provide two major benefits to your data center. Also, learn about the alternative to reduction: native capacity.
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How to enable a greater hybrid employee experience
By: Shure Inc
Type: Blog
According to a recent IDC survey, 44% of employees are unsatisfied with their communication equipment, highlighting a critical need for investments in workplace communication and collaboration tech. Read on to learn why the success of workplace transformation extends beyond the walls of the office and how effective communication plays a key role.
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A Buyers’ Guide to Mobile Solutions for Emergency Services Vehicles
By: Cradlepoint
Type: White Paper
From police cars to ambulances, to fire and rescue services, first responders and their support teams simply cannot function without uninterrupted 4G LTE and 5G connectivity. Open now to learn how you can achieve reliable connectivity on the go.
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Data center ROI analysis: VRLA vs. Li-ion for single-UPS
By: Schneider Electric
Type: White Paper
Lithium-ion batteries have been the industry standard for data center applications for several decades – so why aren't they used as frequently in single-phase uninterruptable power supplies (UPS)? Inside, read more about the rocky relationship between li-ion batteries and UPS vendors – and how recent advances in battery tech come into play.
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Self-managed backup & data protection vs. Cobalt Iron Compass
By: Cobalt Iron
Type: Data Sheet
Access this data sheet to learn the differences between your self-managed solution versus Cobalt Iron Compass when it comes to key features and functions like modernized data protection, backup server software, management dashboard, predictable cost model and more.
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Stop phishing attacks with multi-layered security
By: GoSecure
Type: eBook
More than 70% of organizations use only manual processes for reviewing user-reported phishing emails. This inevitable delay in defense proves why traditional email security gateways alone are not enough. To limit this weakness and reduce downtime, explore a multi-layered security approach in this e-book.
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Meet Your Personalized Sustainability Dashboard
By: Quality Technology Services
Type: Webcast
Whether it’s attaining ESG goals, meeting regulatory requirements, or simply for efficiency improvements, measuring and documenting your environmental impact from your data centers is crucial. Watch this video for a guided demo of QTS’ personalized sustainability dashboard within SDP.
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Securing identities in today’s digital business
By: Utimaco
Type: Product Overview
As organizations continue to evolve digitally, the volume of sensitive keys, identities, and data is increasing. Utimaco SecurityServer bundles 30 years of experience in cryptography and Hardware Security Module (HSM) technology into a unique offering that constitutes the root of trust for security and compliance. Read on to learn more.
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DAC: Direct Attach Cable
By: Nexum
Type: Blog
Even with the rise of wireless technology, cables are still a necessary component to a high-performing technology stack. As great as wireless connectivity is, there are a lot of factors that can impede performance. Because of that, devices requiring a high-speed connection would benefit from a DAC. Read on to learn more about it.
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Maximizing Business Email Security in Gmail
By: TechTarget Security
Type: eGuide
This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security.
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How to Navigate the CPM Market
By: TechTarget HR Software
Type: eGuide
In this e-guide, you will learn of the effect that in-memory computing capabilities and industry-specific approaches are having on the corporate performance management (CPM) software market, the difference between tactical and strategic CPM, why strategic CPM modules are gaining popularity, and more!
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Training announcement: Administering and configuring F5 Advanced WAF
By: Nexum
Type: Blog
Recent spikes in DDoS, bot-based, and other automated attacks, signal that hackers are not only targeting web-based applications. Experts at Nexum have curated a training module to help you learn to deploy and operate F5 Advanced WAF to protect web applications from the most critical security risks. Read on to learn more.
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How to reduce phishing scams in your email
By: Check Point
Type: White Paper
How many phishing emails do security solutions miss? Explore the efficacy of email security solutions with this report, including real-world examples and guidance on how you can limit phishing scams from reaching your employees.
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Fighting modern slavery and violent crime with data
By: Qlik
Type: Video
When we think of “data”, we often think of its use cases as confined to the tech market. But the power of data is much farther reaching. Watch this video now to see how Qlik is using data to help the West Midlands Police combat modern slavery and violent crime with the Qlik Sense dashboard.
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E-Guide: Human Capital Management 101: Best Practices, Tips and Definitions
By: TechTarget Business Analytics
Type: eGuide
Human capital management (HCM) software can be incredibly useful if leveraged correctly, especially if analytics are included. Read this expert e-guide to learn best practices for improving your HR operations with HCM software.
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E-Guide: Human Capital Management 101: Best Practices, Tips and Definitions
By: TechTarget Business Analytics
Type: eGuide
Human capital management (HCM) software can be incredibly useful if leveraged correctly, especially if analytics are included. Read this expert e-guide to learn best practices for improving your HR operations with HCM software.
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Automating global payments and cash management for success
By: TIS
Type: Case Study
With so many banking solutions and systems available, consolidating your workflows can be difficult, and many organizations seek out a solution that can meet their needs. Browse this case study to learn how automation can help.
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Innovation Awards APAC 2023 - Telecommunications: SensorFlow
By: TechTarget ComputerWeekly.com
Type: eGuide
Smart building management specialist SensorFlow topped the telecommunications category for the APAC Innovation Awards with its project to re-architecture its entire platform. The project had 3 initiatives - reduce cost, improve data-driven decision making, and implement a real-time business intelligence dashboard for its customers.
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Client story: Fire Department Cuts Emergency Response Times in Half With Real-Time Data
By: Insight
Type: Case Study
Having reliable intelligence from real-time data is critical in business, but in the world of first responders, it can be the difference between life and death. In this case study, see how one fire department leveraged data intelligence and a cloud-based infrastructure to respond faster than ever. Read on to learn more on how they achieved it.
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The state of email security for Microsoft 365
By: Checkpoint Software Technologies
Type: Analyst Report
While Microsoft 365’s internal security parameters are helpful in mitigating threats, they alone are not sufficient. This report looks at email security from the viewpoint of Microsoft 365 users, analyzing how the evolving threat landscape, as well as how third-party security tools can be implemented for increased protection. Read on to learn more.
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Why Single Sign-on (SSO)?
By: Cisco
Type: Webcast
With single sign-on (SSO), end users need only a single set of credentials to log into multiple websites and applications, both in the cloud and on premises. This makes life easier for users and administrators alike. Watch this webcast to learn more about SSO.
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Why extend attack surface coverage to SAP apps?
By: Splunk
Type: Landing Page
Why should you consider extending your organization’s attack surface coverage to protect your SAP applications? To unlock the answer, review this landing page, which breaks down how you can extend your coverage with help from Splunk.
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How growing businesses can better manage their financials
By: Sage
Type: Product Overview
Today’s finance and accounting (F&A) leaders are expected to meet business goals with efficiency. However, with new demands and pressures facing teams, this is easier said than done. Access this guide to discover top tips for success.
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Understanding behavioural detection of antivirus
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This article in our Royal Holloway Security Series analyses the effectiveness and behavior of 32-bit and 64-bit antivirus software in Windows 7.
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Why Cloud Fax Is Better for Secure Data Exchange Than Email
By: Consensus Cloud Solutions
Type: White Paper
The ever-evolving email encryption landscape only underscores email's risks. Email service providers and encryption software makers need to continually up their game because they know organizations use email to transmit their most sensitive content—a fact that also attracts the sharpest cybercriminals.
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Email security: Never more important
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we look at why businesses need to address email security with a combination of awareness training and automated tools to reduce the likelihood of infection and speed up the detection of and response to email-borne threats.
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How to move to a preventative service model with ServiceNow
By: ServiceNow
Type: Case Study
Watch how ServiceNow helped Rogers for Business move to a preventative service model and reduced 41% of daily case volumes in this short video.
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6 reasons companies adopt multiple API gateways
By: Axway
Type: Data Sheet
Companies have increasingly been adopting multiple API gateways. But why are they using more than one? And does this strategy make sense for your business? This flyer explains 6 reasons why companies are using multiple API gateways. Access it here.
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Best Practices for E-Mail Management
By: TechTarget Data Center
Type: eGuide
Access this expert e-guide to discover best practices for managing your organization's email and email servers.
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CISO Guide to Ransomware
By: Nexum
Type: White Paper
Unless Ransomware is stopped before reaching end users, it will continue to cause severe financial losses and reputational damage—and continue to pad the pockets of cybercriminals. Open this guide to explore the ins and outs of ransomware and how to prevent it.
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Email Compliance Rules for Government and Education: E-Discovery, Records Retention, and Email Management Policies & Best Practices
By: TechTarget Security
Type: Essential Guide
This white paper explores the best practices for public sector decision-makers who play a role in email management, e-discovery, email retention, and email compliance.
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eGuide: Email Security and Compliance Best Practices
By: TechTarget Security
Type: eGuide
Secure and compliant email systems are essential for financial services companies. In this two part series on email security best practices, expert George Wrenn discusses how to capture emails, securely archive the messages and detailed reporting.
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5 recommendations to bolster your phishing defenses
By: Cloudflare
Type: Research Content
Email is one of the hardest applications to secure. If it were simple, there would be fewer headlines about business email compromise (BEC) losses topping $50 billion. So, how do you stop the latest wave of email compromise, and which attacks exactly should you look out for? Download this Phishing Threats Report to find out.
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Optimize your SRE outcomes with this blueprint
By: Nobl9
Type: Analyst Report
Providing high levels of system reliability for digital services and products is becoming a competitive differentiator; delivering a great customer experience is a requirement for driving profitable business growth. Learn how to define SLO as code in GitOps and DevOps work streams to optimize your system reliability by reading this IDC report.
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SMS Verification Delivered to Your Door
By: Sinch
Type: Case Study
A large food delivery platform was experiencing issues with users multiple fake accounts to take advantage of discount coupons. Access this case study to learn how they were able to leverage SMS verification to achieve a safer community for app users, reduced fraudulent activity, and the ability to expand into new territories with minimal fuss.
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How to staff and recruit in a physician shortage
By: Definitive Healthcare
Type: Webcast
Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.
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Cobalt Iron Compass: Data Protection for a Remote World
By: Cobalt Iron
Type: Data Sheet
With Cobalt Iron Compass, customers can remotely manage, monitor, track, patch, and protect backup hardware and software—all from a single dashboard. Download the datasheet here to ensure your team can confidently keep your company’s data protection healthy, stable, and secure while working remote.
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Demo: Real Time Event Driven Business Intelligence
By: Boomi
Type: Webcast
Watch this Boomi platform demo to learn how to use an inbound connector (for example, SalesForce Platform Event Connector) to retrieve real-time events and perform various actions on that event. Then use an outbound connector to send that event to different destinations (for example, Snowflake BI dashboard).
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Delivering and Benefitting from Comprehensive Observability with Google Cloud
By: Google Cloud
Type: Blog
In this TechTarget blog post, discover the essential elements to look for in a cloud observability framework, and how Google Cloud’s approach to observability can help your organization keep ahead of skyrocketing data.