You've requested...

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality

If a new window did not open, click here to view this asset.

Download this next:

New CRM Technologies bring sales success to businesses

Businesses are now using smartphones for more than just email. They are now implementing phone and mobile CRM software and finding uses for GPS, cameras, and other technologies to transform CRM practices.


In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.

These are also closely related to: "New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality"

  • Supporting a Multichannel Contact Center

    The interactive voice response (IVR) remains an option for the majority of contact centers, but many consumers are turning to other channels for communication. By posting to social media, consumers can express their opinion and get results immediately. This practice is great for customers, but creates significant challenges for enterprises. 

    View this expert e-guide to learn more about how you can provide customer support over multiple communication channels. Today, customers are more likely to email or turn to social media to receive help with a problem. This allows the information to be exchanged faster, but can create obstacles with time management. Explore best practices for managing multiple channels by reviewing this resource now. 

  • A Computer Weekly Buyer's Guide to Customer Experience

    Today, CRM is data-intensive and organizations need fresh strategies to coordinate massive amounts of data from a variety of sources – both internal and external. 

    This CW Buyer’s Guide for CRM explores how to bring the power of advanced analytics to bear on all of the data that currently exists in your organization. Learn how to craft data-first CRM strategies and get tips about:

    • How to coordinate data sources for effective CRM
    • 5 ways to reduce risks for Salesforce deployments
    • The pros and cons of current CRM software offerings
    • And more 

Find more content like what you just read:

  • The future of e-commerce and CRM

    Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.

    Download

  • Pros and cons of major CRM providers

    In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.

    Download

  • CRM Initiatives for Improved Customer Experience

    Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.

    Download

  • 6 customer service channels you need to support

    Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.

    Download

  • Call Center Tips: Bridging the CEM Chasm

    Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.

    Download

  • Customer data integration: 10 tips to leveraging your data

    In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.

    Download

  • The problem with BI dashboards in the cloud era

    Enterprise data is tightly coupled to dashboards. As more dashboards are built, the viability of component reuse across dashboards is negatively impacted and technical debt is created. Read this blog to learn how to avoid a technical debt black hole and how you can simplify the dashboard implementation process to preserve the value of your data.

    Download

  • A Computer Weekly Buyer's Guide to Containers and Microservices

    In this 13-page buyer's guide, Computer Weekly looks at how the architectures are configured, the suppliers building them – and the benefits to the organisation using them.

    Download

  • Smart Data Visualization: How to Design Best-in-Class Dashboards

    Every business leader today understands the importance of using KPIs to measure progress against goals. But with data overload, choosing metrics that matter can be a challenge. So what are the secrets to developing a KPI strategy that supports your business today – and into the future? Read this white paper to find out.

    Download

  • Web application firewall: Simplifying access & security

    Managing user passwords makes it difficult for IT teams to protect not only company data, but the time and labor spent resetting passwords makes the issue a financial one as well. Read on to learn about how an integrated WAM with a Web Application Firewall allows for better policies and heightened security for new and legacy apps.

    Download

  • How HPE is elevating supply chain security

    A report by independent analyst InfusionPoints that explores how the HPE Server Platform Certificate, HPE Server Cryptographic Identities on HPE ProLiant Gen10 Plus servers and HPE's Trusted Platform Module (TPM) are elevating supply chain security.

    Download

  • Embedded dashboards and data monetization: What you need to know

    With embedded dashboards, organizations can create premium data products that directly encourage data monetization. This website post will help you understand why data monetization is so beneficial, how embedded dashboards play into this process, and what sorts of data platforms support these efforts. Access it today to learn more.

    Download

  • How does the MCS index work?

    The Modulation Coding Scheme (MCS) index reveals specific issues, but it can often be too complicated to use on its own. Open this white paper to learn how the 7MCS Wi-Fi experience score from 7SIGNAL bridges the gap.

    Download

  • The fundamental principles behind thriving CRM cultures

    Dive into this blog post for the 4 key tips to increase CRM user adoption, and discover the fundamental principles behind thriving CRM cultures.

    Download

  • Keep your organization safe from email borne attacks. Find out how inside.

    Phishing scams account for 95% of businesses’ losses from cybercrime. And, while SEGs (Secure Email Gateways) may claim to protect emails from all possible threats, they unwittingly send infected emails to users, just waiting for them to act. Download this white paper now to uncover how to keep your organization safe from these email borne attacks.

    Download

  • All-flash pathways: Data reduction and native capacity

    This expert e-guide reveals how thin provisioning, deduplication, and compression can provide two major benefits to your data center. Also, learn about the alternative to reduction: native capacity.

    Download

  • Grid report: the best BI vendors according to software users

    Software developers are using embedded business intelligence tools to incorporate self-service analytics capabilities into their business applications. Explore this Grid Report from G2 to compare embedded BI vendors based on product reviews from real software users as well as data aggregated from online sources and social networks.

    Download

  • Battery tech in single-phase UPS: VRLA vs. Lithium ion

    Lithium-ion batteries have been the industry standard for data center applications for several decades – so why aren't they used as frequently in single-phase uninterruptable power supplies (UPS)? Inside, read more about the rocky relationship between li-ion batteries and UPS vendors – and how recent advances in battery tech come into play.

    Download

  • AI-powered email security: Maximizing phishing prevention

    Considering today’s overwhelming reliance on email, it is a worrying fact that 94% of all cyberattacks still originate in the inbox, according to a recent report. Access this white paper to learn how a self-learning email security technology, Antigena Email, uses AI to provide a handful of benefits and use cases.

    Download

  • How dashboards are spreading the value of data across organizations

    As data becomes your most valuable asset, it’s important to make daily use of it within your organization. Dashboards are a uniquely powerful way to combine the visual processing power of the human brain and the informational value of data. Read on to learn how leading teams are using advanced dashboards drive data democratization.

    Download

  • An analysis of hidden email inbox threats

    Cybercriminals are becoming more sophisticated, with new socially engineered email attacks capable of bypassing traditional email perimeters. This whitepaper provides information and strategies for overcoming the dangers of the new wave of email attacks. Access the full white paper and stop the maturing threat of email attacks.

    Download

  • MSPs can improve email security with computer vision

    MSPs need to know that they’re being protected from ransomware and other dangerous security threats that come from phishing emails. Watch this short video to learn how INKY’s computer vision technology helps identify even the most advanced of fake emails that would typically fool an end user.

    Download

  • Buyer’s guide for selecting a wireless edge solution

    From police cars to ambulances, to fire and rescue services, first responders and their support teams simply cannot function without uninterrupted 4G LTE and 5G connectivity. Open now to learn how you can achieve reliable connectivity on the go.

    Download

  • How to Navigate the CPM Market

    In this e-guide, you will learn of the effect that in-memory computing capabilities and industry-specific approaches are having on the corporate performance management (CPM) software market, the difference between tactical and strategic CPM, why strategic CPM modules are gaining popularity, and more!

    Download

  • Customer service: How to prevent poor experiences

    While most companies recognize CX as a critical business differentiator, 73% of customers still report experiencing long wait times when trying to reach a live agent. Access this article to learn how theExpereo.one platform is designed to help your team surpass customer service expectations with critical network insights.

    Download

  • A data platform built to integrate, analyze, and democratize

    In a world where data is often fractured, siloed, and unreadable, you need a cloud-native platform capable of integrating, analyzing, and visualizing it for any interested business user. Read on to learn how Domo is simplifying back-end integration and creating valuable insight across organizations with their powerful data and analytics platform.

    Download

  • E-Guide: Human Capital Management 101: Best Practices, Tips and Definitions

    Human capital management (HCM) software can be incredibly useful if leveraged correctly, especially if analytics are included.  Read this expert e-guide to learn best practices for improving your HR operations with HCM software.

    Download

  • E-Guide: Human Capital Management 101: Best Practices, Tips and Definitions

    Human capital management (HCM) software can be incredibly useful if leveraged correctly, especially if analytics are included.  Read this expert e-guide to learn best practices for improving your HR operations with HCM software.

    Download

  • Improve data center visibility with the right asset management solution

    Access this brief to learn everything you need to know about the Modius OpenData Asset Management Module and discover how the solution can help you enable complete visualization of your data center infrastructure and inform better capacity management decisions.

    Download

  • Anti-phishing: The effectiveness of banners

    Putting banners in email to alert recipients to the potential dangers lurking in messages can be a highly effective way to keep employees safe from phishing attacks. But for this to be effective, you have to know which emails to flag. View this white paper to learn how INKY’s Phish Fence determines which emails to warn users about.

    Download

  • Building A Modern Cloud Analytics Stack: A Guide for Data-driven Companies

    Traditional analytics stacks are limiting the ROI on your data, as their infrastructure, ease of access, and associated dashboards are all woefully unprepared to serve LOB data-users and handle today’s huge volumes of data. Read on to learn how cloud analytics stacks are solving these problems in an adaptable, SaaS format.

    Download

  • Custom code migration to SAP S/4HANA could be your organization's priority

    Neptune Software’s DX Platform allows organizations to establish an app that embraces SAP S/4HANA conversion on their own terms. This will enable organizations to leverage all the business functionality in SAP backend systems and connect it to other systems and technology.

    Download

  • Facilitate collaboration with Surface devices

    Educators are often bogged down by routine tasks such as roll call and general announcements, but Surface devices can change that. These devices manage those tasks and empower autonomy and agency, allowing students to control how they learn. Explore this module to create powerful learning experiences with Surface devices and digital inking.

    Download

  • Inline versus API deployment for email security

    While many businesses now offer API-based solutions to enhance email security, particularly aimed at phishing, these tactics aren’t always the best approach. Access this white paper to learn how inline email security differs from API-based security and discover why INKY thinks that their standard model works best for customers.

    Download

  • Maximizing Business Email Security in Gmail

    This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security.

    Download

  • COVID vaccine management platform can ease rollout challenges

    Throughout the unprecedented stages of the vaccine rollout, it’s vital that flexible technologies serve as the backbone to help organizations oversee the availability and maintenance of doses. Explore this whitepaper to discover how the integrated ServiceNow approach can convert vaccines into vaccinations and return to the workplace.

    Download

  • Your traditional data centre costs more than you realise

    Access this resource that presents a quantitative TCO analysis of traditional data center power and cooling infrastructures versus scalable, containerized data center power and cooling modules. Read on now to learn how to reduce your energy bill by 50% with a prefabricated data center.

    Download

  • Spear Phishing vol2: Top Threats and Trends. Email account takeover, Defending against lateral phishing

    This report takes an in-depth look at lateral phishing tactics. Read on to gain exclusive insight into recipient targeting strategies, the 10 most common words used in lateral phishing emails, 3 ways to defend against lateral phishing, and more.

    Download

  • CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions

    CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.

    Download

  • Understanding behavioural detection of antivirus

    This article in our Royal Holloway Security Series analyses the effectiveness and behavior of 32-bit and 64-bit antivirus software in Windows 7.

    Download

  • 39-pg eBook: Microsoft Viva 101

    Download this introductory guide to Microsoft Viva to learn how the platform’s modules and features are designed to combat the biggest challenges facing the evolving hybrid work model & discover how real-time visibility into employee health can help drive engagement, retention, customer satisfaction and profitability.

    Download

  • 20 Critical Security Controls for a reliable MSPs

    Today’s cybersecurity threats use multiple vectors to attack, from malicious email attachments to infected web ads to phishing sites. Webroot provides a list of 20 critical security controls that enable an effective security posture. Learn about implementing advantageous MSP hygiene by clicking the resource.

    Download

  • Bandwidth unified communications solution helps Weave delight customers

    Watch this video to discover how Weave, a leading communications platform provider, uses Bandwidth’s phone number, voice and messaging APIs to deliver top-notch communication experiences to their customers.

    Download

  • The perils of having bad Salesforce data quality

    Data quality is one of the most important factors in your organization’s success. Poor mitigation processes and external sources are allowing bad data to enter your Salesforce, and it might be holding you back. Browse through this checklist to discover 8 potential dangers and learn how you can mitigate these risks.

    Download

  • IT monitoring ideal for MSP needs

    LogicMonitor is a SaaS-based infrastructure performance health and monitoring tool, optimized to meet the needs of MSPs. Check out this 15-minute peek into LogicMonitor’s workflow integrations, custom dashboards, and monitoring capabilities to learn how you can take your service to the next level with the right IT tools.

    Download

  • 7 costs of native CRM connectors that organizations often miss

    It’s predicted that by 2025, 95% of decisions that currently use data will be at least partially automated. Despite this, many organizations continue to implement native CRM connectors, or rely on end users to enter data from one system to another. Access this article to find 7 hidden costs of native CRM connectors.

    Download

  • Building a layered defense to combat advanced phishing threats

    Over 50% of phishing emails bypass existing email security every month. With traditional email vetting systems clearly incapable of filtering threats, it is no wonder cybercriminals continue to rely on phishing. Read this full e-book to learn more about measures you can take to improve your organization’s phishing defense.

    Download

  • How to move to a preventative service model with ServiceNow

    Watch how ServiceNow helped Rogers for Business move to a preventative service model and reduced 41% of daily case volumes in this short video.

    Download

  • Make the most of application data

    Lockheed Martin, one of the largest companies in the aerospace, military support, security and technologies industry, was challenged with limited visibility and unactionable data that required too much manual effort to configure and deploy at scale. Access this resource to learn how Dynatrace helped them solve these challenges.

    Download

  • Email security: Never more important

    In this e-guide, we look at why businesses need to address email security with a combination of awareness training and automated tools to reduce the likelihood of infection and speed up the detection of and response to email-borne threats.

    Download

  • Email security: Never more important

    In this e-guide, we look at why businesses need to address email security with a combination of awareness training and automated tools to reduce the likelihood of infection and speed up the detection of and response to email-borne threats.

    Download

  • Credential phishing: How to be ‘cyber smart’

    More than half of phishing emails are designed to steal user credentials, according to Cofense’s 2021 Phishing report. Tap into this infographic to learn how you can be ‘cyber smart’ about credential phishing attacks.

    Download

  • Does your CRM work with your apps? If not, answers are here

    We all wish that our CRM platforms would just work seamlessly with the other business suites out there. However, the reality is that most CRM platforms don’t work well with other application without the thread that ties them together: data integration. Read on to learn more about this solution and it compares.

    Download