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The future of e-commerce and CRM

While meshing e-commerce and CRM platforms has been an emerging implementation idea for several years, 2018 will be the year in which businesses make some of those implementation leaps and reap the benefits, according to insiders watching the technology.

In this e-guide, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM.

Explore key considerations when planning your CRM spend, including:

  • Mobile becomes the front door
  • The arrival of the subscription economy
  • Use behavior analytics to understand e-commerce and CRM
  • And more

These are also closely related to: "New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality"

  • 6 customer service channels you need to support

    As the number of customer service channels continues to expand, organizations have been challenged to decide which to prioritize. Where should you allocate resources to most effectively engage with current and potential customers?

     

    In this expert e-guide, Scott Sachs (President of the specialized consultancy SJS Solutions) weighs the pros and cons of these 6 main customer service channels:

    • Chat/video chat
    • Phone
    • Email
    • Social media
    • Customer self-service
    • Mobile

  • A Hospitality How-To: Consent and Customer Data Management Across a Global Brand

    Hear how the Radisson was able to employ sophisticated consent management on their homepage and update multiple versions of their global site in a seamless and simple way by using Tealium, saving them time, money and resources.

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  • Cache Invalidation: What it is and How to Implement It

    Did you know that removing objects from the cache is just as important as storing objects in the cache? Keeping objects in the cache for too long can result in data inconsistency. Imagine breaking news not ending up on a news websites because the homepage is cached. Luckily Varnish has some built-in invalidation mechanisms to allow applications to forcefully remove objects from the cache. In this webinar we'll talk about: - Purging - Soft purging - Banning - Secondary key

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  • APAC: Cache Invalidation: What it is and How to Implement It

    Did you know that removing objects from the cache is just as important as storing objects in the cache? Keeping objects in the cache for too long can result in data inconsistency. Imagine breaking news not ending up on a news websites because the homepage is cached. Luckily Varnish has some built-in invalidation mechanisms to allow applications to forcefully remove objects from the cache. In this webinar we'll talk about: - Purging - Soft purging - Banning - Secondary key

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  • Latest updates on pensions dashboards and exploring the end user experience

    In this session with the Pensions Dashboards Programme (PDP), find out more about what users could see and experience when they interact with pensions dashboards, as the wider pensions industry prepares for connection to the dashboards ecosystem starting in April 2025. Join us to hear from the programme's Principal, Chris Curry, who will share the latest advancements and updates on the PDP and the MoneyHelper Pensions Dashboard, helping to keep you informed and ready for pensions dashboards becoming a reality.

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  • Hidden Context, Adding Information Without Cluttering Your Dashboard

    Sometimes, your dashboard needs a little more explanation for your user. But it doesn’t need to appear on the dashboard all at once. In this latest Data Science Central Webinar, we will uncover a few techniques you can use to add information and update visuals behind the scenes, leaving you with a clean dashboard every time!

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  • CRM Deep-dive

    In this educational session, we will be covering the following topics: - Dashboard Customisation - Entering a File Note - Report Generation - Custom folder generation - Segmentation - Tags - Creating Template (File Notes & Emails) - Email Functionality - Creating Model Portfolios The webinar will run for approximately 45 minutes, with 15 minutes for Q + A. We look forward to having you join us!

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  • Using Integrated Security to Overcome Adversaries

    Harness comprehensive cloud and email threat intelligence integrated into a single XDR framework with Mimecast, Netskope and Secureworks to streamline your security operations What You’ll Learn: • Simplified investigations and improved threat hunting, detection, and response confidence through a centralized Taegis platform • Email and cloud-borne threat visibility, threat hunting, dashboarding, and cross-telemetry alerting capabilities • Stop sensitive data from being emailed outside of the organization. • Best-in-class shared intelligence preventing future attacks. • Continuously evaluate risk signals with adaptive user policies for applications, data and coaching Speakers: Joseph Tibbetts, Senior Director, Technology Alliances & API, Mimecast David Willis, Head of Technology Integrations, Technology Alliances, Netskope Ryan Alban Director, Global Presales Strategy & Operations, Secureworks

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  • What’s New in the Latest NOM Release?

    Here’s exciting news! The May 2022 releases of Network Operations Management (NOM), Network Node Manager i, and Network Automation are here. Join our team leaders for a discussion of the new capabilities now available to you. Here’s a sneak peek of our updates: NOM Reporting – SaaS • Simplify your transition from Network Performance Server (NPS) to the OPTIC Data Lake with NOM Reporting – SaaS. • See how reporting and dashboarding capabilities–including the powerful Performance Troubleshooting module–deliver faster, more intuitive analysis and reporting using the SaaS-based data lake. • Learn how to easily access NOM data with the cloud-native BI tools you already use or via integrated reporting options. Incident and Performance Troubleshooting • Gain new insights for your performance data in new chart types, such as TopN tables and Pie Charts, and consolidate data with Group by and aggregation options. • Better understand traffic data in Performance Troubleshooting and Incident Troubleshooting workflows. • View network paths using specified nodes or interfaces for source and destination to identify related objects, then troubleshoot and complete the process with automated configuration-change capabilities. Monitoring for change • See how our powerful new workflow-based user interface allows operators to monitor for performance-impacting change from a single dashboard.

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  • A Computer Weekly Buyer's Guide to Containers and Microservices

    In this 13-page buyer's guide, Computer Weekly looks at how the architectures are configured, the suppliers building them – and the benefits to the organisation using them.

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  • Email Marketing’s Missing Link: Purchase Intent Data

    From A/B testing subject lines to leveraging dynamic content modules, many marketers are already adept at innovating their email campaigns to drive better open and click-through rates. True email effectiveness stems from a marketer’s ability to personalize the messaging to a prospect’s specific technology need. And yet, with email volumes at an all-time high, balancing scale with personalization must be a priority for any GTM team in 2023. Purchase intent data is a missing link in many email marketing playbooks. Join BBD Boom’s Adam Lewis and TechTarget’s Colin Mitchell to learn how intent data can improve the performance of your email campaigns. You’ll hear real examples of how tech companies use intent data in their email marketing campaigns to drive better results and build stronger connections with their buyers.

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  • Email Marketing’s Missing Link: Purchase Intent Data

    From A/B testing subject lines to leveraging dynamic content modules, many marketers are already adept at innovating their email campaigns to drive better open and click-through rates. True email effectiveness stems from a marketer’s ability to personalize the messaging to a prospect’s specific technology need. And yet, with email volumes at an all-time high, balancing scale with personalization must be a priority for any GTM team in 2023. Purchase intent data is a missing link in many email marketing playbooks. Join BBD Boom’s Adam Lewis and TechTarget’s Colin Mitchell to learn how intent data can improve the performance of your email campaigns. You’ll hear real examples of how tech companies use intent data in their email marketing campaigns to drive better results and build stronger connections with their buyers.

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  • Alert Management 2.0 with easy onboarding, integrations, and intelligence

    Struggling to manage your digital infrastructure? You need a solution that takes care of the noise while letting you focus on what you do best – solving problems. Explore how Freshservice tackles the challenge in this webinar, the third in the Let's Talk ITOM series. Get a detailed walkthrough of the revamped Alert Management module. Discover the new onboarding flow, the upcoming enhancements in email integrations, and multiple new features that simplify digital operations.

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  • Abnormal Demo Day: Watch How We Block Socially-Engineered Attacks

    Email security has evolved as more organizations migrate to the cloud. Abnormal Security has been at the forefront of this evolution, and we want to give you a behind-the-scenes look at how our platform blocks the full spectrum of email attacks. Join us for our August “Abnormal Demo Day,” a new monthly series that highlights key platform features and capabilities designed to address today’s toughest security challenges. Register for our first live Abnormal Demo Day on August 30 and learn how to: - Simplify email security. Understand what threats secure email gateways (SEGs) struggle to detect and block. - Streamline operations. Get an overview of the dashboard and learn how to prevent email attacks with the highest efficacy. We'll save time at the end for Q&A, so bring your questions! Register today!

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  • Interactive Document Intelligence With NLP

    Many firms have a large document corpus made up of both digitized and raw images. Now more than ever, financial institutions are turning towards unstructured data sources to capture additional attributes in order to, ultimately, adjust or confirm their analyses and discover new trends and insights. Many organizations rely on individuals to read sections of these documents or search for relevant materials in an ad hoc manner, with no systematic way of categorizing and understanding the information and trends. Join us for this Dataiku session on interactive document intelligence, where we will showcase a modular and reusable pipeline to rapidly and automatically digitize documents, extract text, and consolidate data into a unified and searchable database. We will focus on NLP techniques applied to prepare, categorize, and analyze textual data based on themes of interest (in this project: ESG), with additional theme modules available. Lastly, we will demo a purpose-built dashboard to provide business users with a simple and interactive tool to analyze high-level trends and drill down into aggregated insights.

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  • OpsRamp Platform Fall 2020 Release

    The OpsRamp Fall 2020 Release delivers a frictionless user experience with rapid onboarding of cloud infrastructure, curated dashboards, expanded support for containerized applications, and new process automation functionality. UX Redesign: The OpsRamp platform delivers a transformed user experience to reduce manual configuration efforts and deliver faster time to metrics for IT operations teams. Curated Dashboards: Auto monitoring includes the creation of dashboards, which comes in a brand-new interface and is built on a new dashboarding model based on the Prometheus Query Language (PromQL). Expanded Container and Cloud Monitoring Support: OpsRamp is extending its cloud native monitoring capabilities to support the detection and monitoring of applications running in containerized workloads. Remediation & Automation: OpsRamp introduces powerful new IT process automation capabilities to save time and improve governance including human interaction for automated workflows and automated workflow monitoring.

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  • Focus on Pensions Dashboards

    Pensions dashboards will transform how people engage with their retirement savings, allowing users to view all their pensions information together in one place. The Pensions Dashboards Programme (PDP) is responsible for delivering the technical solution for dashboards and connecting pension providers and schemes in collaboration with the Government, regulators and industry. Chris Curry, PDP’s Principal, will provide an update on progress and discuss what is coming up. He will cover what pension providers and schemes should be doing to prepare to connect. With the programme having a keen focus on collaboration, Chris will also discuss the various ways for industry to get involved in making a success of dashboards. Lucy Stone, TPR’s programme lead, will outline what TPR expects trustees to do to ensure they meet their duties, who they should be engaging with on their journey to compliance and where to go for help and support.

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  • Application of Data Security in Daily Life

    In this talk, my focus is on the application of data security in our data today's life. Attendees get to learn the security perspective of data and how they can pursue a career in security while continuing their passion for data security. Additionally, we will discuss the different perspectives of data security solutions such as Cloud data security, Web Browser Security, eMail Security, Payments Security, Enterprise Data Protection, Hardware security module, Key management, etc.

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  • New mPulse UI: Creating Dashboards and Widgets

    Akamai's mPulse has a new user interface (UI). You should check it out! It is the beginning of your hassle free experience, customizing dashboards with web performance statistics that you need.

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  • New mPulse UI: Creating Dashboards and Widgets

    Akamai's mPulse has a new user interface (UI). You should check it out! It is the beginning of your hassle free experience, customizing dashboards with web performance statistics that you need.

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  • Data Disruptors: Build augmented analytics with NLQ &n the power of automation?

    With Lumenore’s “Ask Me” Natural Language Query (NLQ) feature, you can ask your data questions in your own language and get clear answers, whether in a dashboard, a chart, an email, or the response of your choice. This powerful augmented analytics capability puts a lot of demands on the underlying infrastructure. Come learn what it does, how it works, how it can democratize analytics in your business, and why Lumenore uses Vertica to power this cutting-edge capability.

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  • Data Disruptors: Build augmented analytics with NLQ and the power of a question

    With Lumenore’s “Ask Me” Natural Language Query (NLQ) feature, you can ask your data questions in your own language and get clear answers, whether in a dashboard, a chart, an email, or the response of your choice. This powerful augmented analytics capability puts a lot of demands on the underlying infrastructure. Come learn what it does, how it works, how it can democratize analytics in your business, and why Lumenore uses Vertica to power this cutting-edge capability.

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  • Optimization Masterclass: improving Python-based workloads in HPC

    With the increasing use of Python-based code in HPC, users can often underestimate what impact Python is having on application performance and how through using modules and libraries, inefficiencies are alleviated. In this masterclass, Solution Architect for Arm, Florent Lebeau, presents new capability in Arm Forge for profiling Python to fully optimize HPC workloads. • Latest diagnostic techniques for determining problematic Python-based codes. • Practical tips for targeting rewrite and optimization work • Effective use of libraries and modules for dealing with inefficient code sections.

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  • Abnormal Demo Day: A Red-Hot Recap of 2022

    Cyber threats continue to rise year over year and 2022 was no exception. In fact, cybersecurity remains a top priority for many organizations as increasingly sophisticated security breaches continue to make headlines. Now more than ever, companies are seeking innovative security solutions to protect their sensitive data. Abnormal Security continues to lead the way, developing new features and capabilities to deliver the security that your organization, employees, customers, and supply chain need and deserve. Join us, as we recap the key updates and releases Abnormal delivered in 2022, from technical enhancements to entirely new solutions and partnerships. Some topics we'll cover include: * Email Productivity, an add-on module that helps end-users and administrators manage graymail messages.    * Three Knowledge Bases and Security Posture Management, an add-on to increase visibility into misconfigurations. * Abnormal Intelligence, a go-to resource for expert insights into emerging cyber threats and email attack trends. ...as well as insightful customer feedback and lessons learned directly from the Abnormal community. Register now to hear about our year's incredible highlights!

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  • Quantifying the impact of marketing campaigns on your business using Real Impact

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  • How Cisco Visualizes the Value of Alation with Tableau

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  • Exploring Operational Reporting with Opentext's SMAX & iOCO Solutions

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  • Small Bytes: How to create custom network delivery exp dashboards for your NOC

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  • CloudSuite Industrial Monthly Overview

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  • What is a Hardware Security Module?

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  • Coder Community Call: What's New with Coder January Edition

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  • Ensuring Sustainable Compliance in a Changing Regulatory Environment - Oracle

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  • Simplifying IT Dashboards & Reporting with NinjaOne: Empowering IT Management

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  • How to build Kibana Dashboards in a few minutes

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  • Streamsheets and Apache Kafka – Interactively build real-time Dashboards and Str

    A powerful stream processing platform and an end-user friendly spreadsheet-interface, if this combination rings a bell, you should definitely attend our 'Streamsheets and Apache Kafka' webinar. While development is interactive with a web user interface, Streamsheets applications can run as mission-critical applications. They directly consume and produce event streams in Apache Kafka. One popular option is to run everything in the cloud leveraging the fully managed Confluent Cloud service on AWS, GCP or Azure. Without any coding or scripting, end-users leverage their existing spreadsheet skills to build customized streaming apps for analysis, dashboarding, condition monitoring or any kind of real-time pre-and post-processing of Kafka or KsqlDB streams and tables. Hear Kai Waehner of Confluent and Kristian Raue of Cedalo on these topics: • Where Apache Kafka and Streamsheets fit in the data ecosystem (Industrial IoT, Smart Energy, Clinical Applications, Finance Applications) • Customer Story: How the Freiburg University Hospital uses Kafka and Streamsheets for dashboarding the utilization of clinical assets • 15-Minutes Live Demonstration: Building a financial fraud detection dashboard based on Confluent Cloud, ksqlDB and Cedalo Cloud Streamsheets just using spreadsheet formulas.

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  • Streamsheets and Apache Kafka – Interactively build real-time Dashboards and Str

    A powerful stream processing platform and an end-user friendly spreadsheet-interface, if this combination rings a bell, you should definitely attend our 'Streamsheets and Apache Kafka' webinar. While development is interactive with a web user interface, Streamsheets applications can run as mission-critical applications. They directly consume and produce event streams in Apache Kafka. One popular option is to run everything in the cloud leveraging the fully managed Confluent Cloud service on AWS, GCP or Azure. Without any coding or scripting, end-users leverage their existing spreadsheet skills to build customized streaming apps for analysis, dashboarding, condition monitoring or any kind of real-time pre-and post-processing of Kafka or KsqlDB streams and tables. Hear Kai Waehner of Confluent and Kristian Raue of Cedalo on these topics: • Where Apache Kafka and Streamsheets fit in the data ecosystem (Industrial IoT, Smart Energy, Clinical Applications, Finance Applications) • Customer Story: How the Freiburg University Hospital uses Kafka and Streamsheets for dashboarding the utilization of clinical assets • 15-Minutes Live Demonstration: Building a financial fraud detection dashboard based on Confluent Cloud, ksqlDB and Cedalo Cloud Streamsheets just using spreadsheet formulas.

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  • Streamsheets and Apache Kafka – Interactively build real-time Dashboards and Str

    A powerful stream processing platform and an end-user friendly spreadsheet-interface, if this combination rings a bell, you should definitely attend our 'Streamsheets and Apache Kafka' webinar. While development is interactive with a web user interface, Streamsheets applications can run as mission-critical applications. They directly consume and produce event streams in Apache Kafka. One popular option is to run everything in the cloud leveraging the fully managed Confluent Cloud service on AWS, GCP or Azure. Without any coding or scripting, end-users leverage their existing spreadsheet skills to build customized streaming apps for analysis, dashboarding, condition monitoring or any kind of real-time pre-and post-processing of Kafka or KsqlDB streams and tables. Hear Kai Waehner of Confluent and Kristian Raue of Cedalo on these topics: • Where Apache Kafka and Streamsheets fit in the data ecosystem (Industrial IoT, Smart Energy, Clinical Applications, Finance Applications) • Customer Story: How the Freiburg University Hospital uses Kafka and Streamsheets for dashboarding the utilization of clinical assets • 15-Minutes Live Demonstration: Building a financial fraud detection dashboard based on Confluent Cloud, ksqlDB and Cedalo Cloud Streamsheets just using spreadsheet formulas.

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  • Advance your Power Design with Isolated Current Sensing

    Learn the benefits and practical applications of galvanic isolation amplifier current sensors and modulators. This webinar explains the operating principles with key design considerations, recommendations and electrical parameters in power design systems. Broadcom will introduce its isolation amplifiers and modulators.

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  • Exploring the Essentials: A Guide to Observability Components and Tools

    In this module, Professor Correll discusses Observability Components and Tools. This segment touches on agents and sources, with the general principle being that each source typically associates with one or more dedicated agents. Additionally, the module will explore the significance of logging and monitoring as crucial elements for sustaining peak application performance. The module also addresses topics such as analytics, infrastructure, and concluding with a focus on pipelines and integration. Want to learn more? Download a copy of "Searching Observability Data for Dummies" here: https://cribl.io/resources/searching-observability-data-for-dummies/

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  • UNEP FI Portfolio Impact Analysis Tool for Banks (V3)│Assessment Modules

    During this webinar, we will walk you through the Assessment Modules of the UNEP FI Portfolio Impact Analysis Tool for Banks (V3). Join us to learn how to use the different Modules depending on the scope of your impact analysis and on the year of implementation of your Principles for Responsible Banking (PRB) journey.

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  • UNEP FI Portfolio Impact Analysis Tool for Banks (V3)│Assessment Modules

    During this webinar, we will walk you through the Assessment Modules of the UNEP FI Portfolio Impact Analysis Tool for Banks (V3). Join us to learn how to use the different Modules depending on the scope of your impact analysis and on the year of implementation of your Principles for Responsible Banking (PRB) journey.

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  • New Cato Management Application

    Robin Johns, Cato’s Knowledge and Training Director, will walk you through the new, enhanced application. He’ll present the various dashboards and capabilities, alongside showing how to navigate from a bird’s eye view of your network to a single site, user, and even operating system.

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  • UNEP FI Portfolio Impact Analysis Tool for Banks (V3)│Context and Identification

    During this webinar, we will walk you through the Context and Identification Modules of the UNEP FI Portfolio Impact Analysis Tool for Banks (V3). Join us to learn how to use the different Modules depending on the scope of your impact analysis and on the year of implementation of your Principles for Responsible Banking (PRB) journey.

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  • CISO’s Guide to Creating Impactful Dashboards for In-depth Visibility

    Lack of visibility is the biggest challenge security leaders face and will cripple and limit your ability to make informed decisions quickly, putting your enterprise at risk. Dashboards are one way to solve the visibility problem and can simply and streamline. So that begs the question, how do you ensure your security team is always one step ahead? Join our live webinar as we explore: - Why creating a CISO dashboard is a must-have for modern security teams - Key metrics every CISO dashboard must have - Simple steps to build an effective dashboard that works!

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  • Automating Remediation, Qualys Patch Management Best Practices

    Join us for our regularly scheduled Qualys Technical Series. With the introduction of Patch Management a few years ago, Qualys customers were presented with the opportunity to not only continuously detect vulnerabilities on their assets, but then to automatically remediate them as well. However, as new features have been added, some customers may not be leveraging these to their full extent, and are still performing manual tasks that could be automated. In this Qualys Technical Series, we'll cover key themes around using Patch Management efficiently, followed by a live demo, including: • The various different entry points for using patch management according to your workflow. • QQL examples to automatically select and apply patches to match policy, over current practices • Fitting Patch Management into existing workflows, including how to build exceptions into these • Examples of useful, actionable dashboards that you can employ for efficiently tracking patch progress • Other applications for the Patch Management module, such as custom scripting and software installation • Addressing 0days when no patch is available We hope you join us!

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  • Pensions Dashboards 101 (CPD accredited)

    The pensions industry is famously guilty of overusing acronyms and industry jargon and dashboards are no exception. From the PDP and CDA, to ISP and APIs, this educational and informative session will look to decode the pensions dashboards universe and leave attendees with a better understanding of how they work and how they will benefit both members and pension providers. Whether you're a financial professional or simply curious about the topic, this webinar will equip you with essential knowledge to navigate the world of pensions dashboards effectively. Join this webinar to: - Fill the gaps in your general knowledge about pensions dashboards - Learn about the pensions dashboards ecosystem in an easy-to-understand, jargon-free language - Find out how pensions dashboards will lay the foundations for future innovation of pensions This session will feature an audience Q&A. Can't attend? Register anyway and we'll send you the recording. Please note that this session is CPD accredited and by joining you will earn an extra point towards your score.

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  • HSMs Decoded: A Complete Guide to Hardware Security Modules and Their Deployment

    Hardware Security Modules (HSMs) are the root of trust for digital applications - get a better understanding of these devices and their deployment strategies. Join this webinar if you want to learn more about the basics of HSMs, the cloud, and how they can become a joint reality! Our speakers Fabian Eidens and Eike Vomberg are looking forward to talking about the use cases of HSMs and answering your questions. Join the session to learn more about: - What are Hardware Security Modules - Use cases for Hardware Security Modules - How HSMs can secure cloud applications - How to deploy HSMs as a service This webinar is for those who want to learn the basics of Hardware Security Modules, as well as HSM enthusiasts who want to learn more about alternative deployment options for HSMs and ways to protect data in the cloud. Discover how you can benefit from the advantages of the cloud, such as flexibility, scalability, and high availability, while still having full control over your cryptographic keys and applications.

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  • Beyond the dashboard: Answer any data question in minutes

    What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? Read on to learn how AI can help you surface trends, explore data, and make better decisions — all without needing to create more dashboards.

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  • Securing Data in the Cloud Starts with People

    Cybersecurity in healthcare is about people, not technology. In the cloud era, keeping your patients safe means protecting clinicians and patients from cloud threats and data loss. A people-centric approach to security helps you identify people and data at-risk and provide the tools needed to stay alert and keep users and their sensitive data safe. A unified data loss prevention (DLP) platform can get you the visibility needed to discover and stop ex-filtration of sensitive data (PII, PHI and more) housed in cloud apps, email and on-premises file shares. So what does a people-centric strategy look like for your healthcare cloud security? Join us for a deep dive into how you can better protect your organization's most valuable assets: your data and your people. In this session, we'll examine the following: - Identify which healthcare job functions are most attacked - Shorten time to discover and protect sensitive data with out-of-box DLP policies - Ensure consistent policy enforcement to lock down access to files with technology shared across email, cloud apps and on-premises file repositories - Simplify day-to-day operations by centralizing incident triage and reporting across multiple channels in a single dashboard

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  • CPD: Diversifying income risk

    The objective of this CPD module is to explore ways of diversifying income risk. By completing, this CPD module, you should be able to: A. Explain the definitions of income risk B. Consider the options for mitigating income risk using bonds C. Consider the options for mitigating income risk using equities

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