New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality
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Supporting a Multichannel Contact Center
By: TechTarget Customer Experience
Type: eGuide
The interactive voice response (IVR) remains an option for the majority of contact centers, but many consumers are turning to other channels for communication. By posting to social media, consumers can express their opinion and get results immediately. This practice is great for customers, but creates significant challenges for enterprises.
View this expert e-guide to learn more about how you can provide customer support over multiple communication channels. Today, customers are more likely to email or turn to social media to receive help with a problem. This allows the information to be exchanged faster, but can create obstacles with time management. Explore best practices for managing multiple channels by reviewing this resource now.
These are also closely related to: "New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality"
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
As the number of customer service channels continues to expand, organizations have been challenged to decide which to prioritize. Where should you allocate resources to most effectively engage with current and potential customers?
In this expert e-guide, Scott Sachs (President of the specialized consultancy SJS Solutions) weighs the pros and cons of these 6 main customer service channels:
- Chat/video chat
- Phone
- Social media
- Customer self-service
- Mobile
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New CRM Technologies bring sales success to businesses
By: TechTarget Customer Experience
Type: eGuide
Businesses are now using smartphones for more than just email. They are now implementing phone and mobile CRM software and finding uses for GPS, cameras, and other technologies to transform CRM practices.
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
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A Computer Weekly Buyer's Guide to Containers and Microservices
By: TechTarget ComputerWeekly.com
Type: eBook
In this 13-page buyer's guide, Computer Weekly looks at how the architectures are configured, the suppliers building them – and the benefits to the organisation using them.
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Beyond the Dashboard
By: Alteryx
Type: White Paper
What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? Read on to learn how AI can help you surface trends, explore data, and make better decisions — all without needing to create more dashboards.
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How to get the most out of your dashboards with AI
By: Alteryx
Type: eBook
What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? Read on to learn how AI can help you surface trends, explore data, and make better decisions — all without needing to create more dashboards.
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Beyond the Dashboard
By: Alteryx
Type: eBook
What if you could still use dashboards to do the things they were designed to do well, but complement them with technology that could do the things that dashboards don’t do well? In this e-book, you’ll discover a new way to leverage AI to get the most out of your dashboards. Read on to learn how you can improve decision-making for your business.
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From cabled to wireless: A business’s communications journey
By: Reply
Type: Case Study
An indoor electro-mechanical equipment provider set a goal: to switch their electronic modules’ communications from cabled to wireless. Dive into this case study to learn how the provider accomplished that mission.
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Security expert’s guide to HSM payment compliance
By: Utimaco
Type: Blog
Hardware security modules (HSMs) have become a key part of our modern infrastructure. However, with new challenges constantly appearing, the technology behind payment HSMs is continually evolving, leaving vendors scrambling to keep up with demands. Read this blog now to learn more about HSM-based payment servers.
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Quick guide to smart office buildings
By: Panduit
Type: Product Overview
What does a smart office building look like, and how can you create one? Unlock answers in this overview.
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Make your users a part of your phishing defense
By: GoSecure
Type: Product Overview
When your monitoring system falls short and phishing emails make it through filters, your workforce is forced to act as your last line of defense. GoSecure Titan Inbox Detection & Response (IDR) turns this weakness into a strength, making users part of the solution. Read on to learn more.
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All-flash pathways: Data reduction and native capacity
By: Micron Technology
Type: White Paper
This expert e-guide reveals how thin provisioning, deduplication, and compression can provide two major benefits to your data center. Also, learn about the alternative to reduction: native capacity.
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Security and efficiency with entry-level hardware security modules (HSMs)
By: Utimaco
Type: Product Overview
Security is often constrained by limited resources, but with entry level hardware security modules (HSMs), tailored to function seamlessly within these limitations, security doesn’t have to come at the expense of efficiency. Unlock Utimaco’s catalogue of offerings and find the HSM that’s right for your organization.
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Workspace Redesign Extends Beyond the Walls of the Office
By: Shure Inc
Type: Blog
According to a recent IDC survey, 44% of employees are unsatisfied with their communication equipment, highlighting a critical need for investments in workplace communication and collaboration tech. Read on to learn why the success of workplace transformation extends beyond the walls of the office and how effective communication plays a key role.
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The next generation of hardware security modules
By: Utimaco
Type: Product Overview
In the wake of digital transformation, hackers have taken advantage of the expanding attack surface to deliver an unprecedented scale of attacks. Utimaco’s next generation HSM, u.trust Anchor, is designed to deliver a leap forward in security and innovation, bringing together robust encryption and secure key management. Read on to learn more.
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Do It Yourself vs. Cobalt Iron Compass
By: Cobalt Iron
Type: Data Sheet
Access this data sheet to learn the differences between your self-managed solution versus Cobalt Iron Compass when it comes to key features and functions like modernized data protection, backup server software, management dashboard, predictable cost model and more.
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Maximizing Business Email Security in Gmail
By: TechTarget Security
Type: eGuide
This e-guide examines the security risks associated with users forwarding their corporate email to personal Gmail accounts. Discover expert strategies for addressing today's growing email security challenges and learn about Google's latest email scandal and the issues it created surrounding cloud security.
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Why there are some cords you just can’t cut
By: Nexum
Type: Blog
Even with the rise of wireless technology, cables are still a necessary component to a high-performing technology stack. As great as wireless connectivity is, there are a lot of factors that can impede performance. Because of that, devices requiring a high-speed connection would benefit from a DAC. Read on to learn more about it.
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Securing identities in today’s digital business
By: Utimaco
Type: Product Overview
As organizations continue to evolve digitally, the volume of sensitive keys, identities, and data is increasing. Utimaco SecurityServer bundles 30 years of experience in cryptography and Hardware Security Module (HSM) technology into a unique offering that constitutes the root of trust for security and compliance. Read on to learn more.
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How to Navigate the CPM Market
By: TechTarget HR Software
Type: eGuide
In this e-guide, you will learn of the effect that in-memory computing capabilities and industry-specific approaches are having on the corporate performance management (CPM) software market, the difference between tactical and strategic CPM, why strategic CPM modules are gaining popularity, and more!
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Training announcement: Administering and configuring F5 Advanced WAF
By: Nexum
Type: Blog
Recent spikes in DDoS, bot-based, and other automated attacks, signal that hackers are not only targeting web-based applications. Experts at Nexum have curated a training module to help you learn to deploy and operate F5 Advanced WAF to protect web applications from the most critical security risks. Read on to learn more.
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Best approaches for EHR training that increase clinician satisfaction
By: XtelligentMedia Healthcare
Type: eGuide
By providing specialty-specific EHR training, using e-learning modules, and encouraging ongoing EHR education, healthcare organizations can help promote clinician satisfaction.
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E-Guide: Human Capital Management 101: Best Practices, Tips and Definitions
By: TechTarget Business Analytics
Type: eGuide
Human capital management (HCM) software can be incredibly useful if leveraged correctly, especially if analytics are included. Read this expert e-guide to learn best practices for improving your HR operations with HCM software.
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E-Guide: Human Capital Management 101: Best Practices, Tips and Definitions
By: TechTarget Business Analytics
Type: eGuide
Human capital management (HCM) software can be incredibly useful if leveraged correctly, especially if analytics are included. Read this expert e-guide to learn best practices for improving your HR operations with HCM software.
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Innovation Awards APAC 2023 - Telecommunications: SensorFlow
By: TechTarget ComputerWeekly.com
Type: eGuide
Smart building management specialist SensorFlow topped the telecommunications category for the APAC Innovation Awards with its project to re-architecture its entire platform. The project had 3 initiatives - reduce cost, improve data-driven decision making, and implement a real-time business intelligence dashboard for its customers.
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Unlock the full potential of your data with advanced analytics
By: KX
Type: Webcast
In this webcast, you’ll hear from industry experts as they break down the variety of technological, regulatory, and market factors that are driving innovation and change within Best Execution Analytics. Tune in to learn how you can leverage customized analytics and robust dashboards unlock the full potential of market data for your business.
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What to look for in a SIEM solution
By: GoSecure
Type: Product Overview
Due to the complexities of today’s digital environments, maintaining secure visibility is more difficult than ever before. GoSecure Titan Managed SIEM services combine comprehensive visibility across IT environments within a centralized tool, with easy-to-understand dashboards and robust reporting. Read on to learn more.
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How a global restaurant chain accelerated talent acquisition
By: Qualitest Group
Type: Case Study
In this case study, you’ll discover how, by partnering with Qualitest, a global restaurant chain was able to utilize automation and Tricentis TOSCA to execute more than 400 automated tests, ensuring data accuracy across apps and slashing talent acquisition time by 30%. Read on to learn more about the potential of automation for your HR system.
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How growing businesses can better manage their financials
By: Sage
Type: Product Overview
Today’s finance and accounting (F&A) leaders are expected to meet business goals with efficiency. However, with new demands and pressures facing teams, this is easier said than done. Access this guide to discover top tips for success.
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Understanding behavioural detection of antivirus
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This article in our Royal Holloway Security Series analyses the effectiveness and behavior of 32-bit and 64-bit antivirus software in Windows 7.
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Email security: Never more important
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we look at why businesses need to address email security with a combination of awareness training and automated tools to reduce the likelihood of infection and speed up the detection of and response to email-borne threats.
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Best Practices for E-Mail Management
By: TechTarget Data Center
Type: eGuide
Access this expert e-guide to discover best practices for managing your organization's email and email servers.
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Seller’s guide to email messaging
By: TechTarget
Type: Infographic
Engaging with today’s IT buyers is highly difficult, and with more email filters and controls than ever before, ensuring your message reaches its audience is itself a challenge. Download the infographic to unlock 3 data-driven ways you can use to gain buyer’s attention through email.
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Email Compliance Rules for Government and Education: E-Discovery, Records Retention, and Email Management Policies & Best Practices
By: TechTarget Security
Type: Essential Guide
This white paper explores the best practices for public sector decision-makers who play a role in email management, e-discovery, email retention, and email compliance.
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Ransomware: How it starts via email & how to prevent it
By: Nexum
Type: White Paper
Unless Ransomware is stopped before reaching end users, it will continue to cause severe financial losses and reputational damage—and continue to pad the pockets of cybercriminals. Open this guide to explore the ins and outs of ransomware and how to prevent it.
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eGuide: Email Security and Compliance Best Practices
By: TechTarget Security
Type: eGuide
Secure and compliant email systems are essential for financial services companies. In this two part series on email security best practices, expert George Wrenn discusses how to capture emails, securely archive the messages and detailed reporting.
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6 top email security trends to watch: QR code phishing, malware, & more
By: Cofense
Type: Research Content
As we all know, it only takes one breach to damage a company’s financial status, brand reputation, and relationship with its employees and customers—so don’t let it be yours. Download this in-depth 2024 Annual State of Email Security Report to stay apace of this year’s 6 trends to watch.
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Infographic: Email security fast facts
By: Cofense
Type: Infographic
Email exists as the top vector for cybercrime, according to Cofense’s research. So, what else should you know about the state of email security? Download this infographic and review 6 fast facts.
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A Blueprint for SLO Platform Selection: Optimize SRE and Engineering Outcomes, SLO As Code, and GitOps Execution
By: Nobl9
Type: Analyst Report
Providing high levels of system reliability for digital services and products is becoming a competitive differentiator; delivering a great customer experience is a requirement for driving profitable business growth. Learn how to define SLO as code in GitOps and DevOps work streams to optimize your system reliability by reading this IDC report.
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3 data-driven tips to get buyers to love your emails
By: TechTarget
Type: Infographic
IT buyers receive a lot of emails. So, how can you craft emails that stand apart from the rest and drive deeper engagement? Discover three data-driven recommendations in this infographic by TechTarget.
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How to staff and recruit in a physician shortage
By: Definitive Healthcare
Type: Webcast
Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.
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Cobalt Iron Compass: Data Protection for a Remote World
By: Cobalt Iron
Type: Data Sheet
With Cobalt Iron Compass, customers can remotely manage, monitor, track, patch, and protect backup hardware and software—all from a single dashboard. Download the datasheet here to ensure your team can confidently keep your company’s data protection healthy, stable, and secure while working remote.
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Applications and best practices to keep your mobile devices secure
By: TechTarget Security
Type: eGuide
Uncover best practices for keeping your mobile devices and applications secure.
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Is your identity security sufficient to protect your organization?
By: Ping Identity Corporation
Type: Product Overview
Is your identity security sufficient to protect your organization? By evaluating multiple attack vectors, assigning risk scores, and providing insights, PingOne Protect allows organizations to thwart potential attacks. Download the data sheet to learn more.
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Integrating Mobile Device Management with UC Systems and Features
By: TechTarget Security
Type: eGuide
This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.
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Multi cloud backup and recovery best practices
By: TechTarget ComputerWeekly.com
Type: eGuide
User concerns about data availability and safety continue to grow. And despite being in the early phases of the multi-cloud movement, experts have provided some good guidelines to users to help them implement this additional layer of protection. This guide details multi-cloud backup and recovery best practices, and presents potential pain points.
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Market trends: The Future of E-mail
By: TechTarget Security
Type: eGuide
Access this expert e-guide to discover the two major trends being used to fight email spam and other threats to the security of your inter-organizational communications.
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eGuide: Expert Tips for Deploying Secure Messaging Technologies
By: TechTarget Security
Type: White Paper
This eGuide discusses the critical importance of securing these messaging systems and looks at various methods for protecting the information that is transmitted via these technologies.
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Business email compromise prevention tips
By: TechTarget ComputerWeekly.com
Type: Infographic
It's easy to see why Business Email Compromise attacks work. Preventing them, however, is not so simple -- especially when attackers rely on cognitive biases. Distinguishing between genuine and fraudulent email communications is challenging enough -- and it's also only part of reducing BEC risk. Here are 8 BEC prevention tips for security leaders.
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Evolved email security & NGFW help prevent ransomware
By: Nexum
Type: Blog
Ransomware continues to present the greatest danger facing security teams. This article looks at the dangers of ransomware, and how security teams can prevent ransomware by bolstering and upgrading other security systems, including secure email gateways, integrated cloud email security, and next-generation firewall (NGFW). Read on to learn more.
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Infographic: Business email compromise red flags
By: TechTarget ComputerWeekly.com
Type: Infographic
Business Email Compromise (BEC) attacks typically target individuals with access to financial records and other sensitive information. However, BEC prevention involves making everyone more aware of email security risks and social engineering red flags. Here are 7 things to look out for when identifying a BEC attack.
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Why email is still the key to optimizing growth
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
Marketing professionals often have access to a large number of distribution channels to promote their webinar programs. But, despite all the buzz surrounding these methods, email still remains the most effective way to drive higher webinar ROI. Looking to optimize growth? Access this webinar to learn more.