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Salesforce's 3rd annual State of IT report reveals IT leaders grappling with evolving priorities and metrics due to shifting business demands, making aligning IT with business goals increasingly difficult. Only 26% of IT teams can handle all app requests amid rising demand.
However, AI, automation, and composability are enhancing efficiency. Security remains a critical concern, with investments persisting despite fiscal challenges. As a focus on sustainability and ethics rises, 87% of IT departments have DEI initiatives, and 79% have emission targets.