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Samsung Electronics Benelux aimed to enhance its customer service operations for seamless consumer access and efficient agent support.
By partnering with Teleperformance, known for innovation, they introduced intelligent automation for 24/7 support, boosting team productivity. This initiative led to improved NPS scores and reduced cost per contact.
Explore the detailed case study to uncover the success story and connect with Teleperformance for further insights.
- Vendor:
- Teleperformance
- Posted:
- Mar 14, 2024
- Published:
- Mar 14, 2024
- Format:
- Type:
- Case Study
