How analytics-powered insights enhance CX and profitability in the airline sector.

Hawaiian Airlines identified customer service-related issues as primary concerns, including sales, reservation modifications, re-bookings, and cancellations. To address this, they aimed to gain deeper insights into customer preferences, needs, and pain points to set themselves apart in the industry.

Through a collaboration with Teleperformance, Hawaiian Airlines leveraged advanced speech and text analytics to enhance their understanding of customer requirements and to enhance agent performance. Consequently, the airline revamped its inbound channels, leading to a boost in both offers and conversion rates.

Browse full case study to explore the details and reach out to Teleperformance for more information.

Vendor:: Teleperformance
Posted:: Mar 13, 2024
Published:: Mar 13, 2024
Format:: PDF
Type:: Case Study

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