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As organizations continue to adopt new AI, automation, and data analytics tools to enhance their customer experiences (CX), many are uncertain about the changes and challenges these solutions may bring and can be hesitant to adopt.
So, what should companies you understand before taking the leap and integrating this technology into their CX team’s daily processes?
Browse this guide to discover the top 10 trends to know to master the modern CX landscape, including:
- Generative AI will hasten the delivery of a more humanized journey that feels personable and interactive
- Chatbots are quickly transforming into digital agents that have the capacity to do more
- And 8 more
- Vendor:
- Zendesk
- Posted:
- Jan 17, 2024
- Published:
- Jan 17, 2024
- Format:
- Type:
- eBook
