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While contact centres typically used to have 30-45% average annual agent attrition, recent years have seen attrition spike to approximately 80%. This can cause a handful of challenges for organisations, including:

• Lost productivity
• Decreases in customer satisfaction
• High recruiting and training costs
• And more

So, how can contact centre leaders reduce attrition in their teams while still enhancing customer experiences (CX)?

Browse this e-book to learn the best ways you can improve your CX strategies with new technologies such as workforce management solutions and discover how you can elevate your workforces for sustainable success.

Vendor:

Genesys

Posted:

Nov 16, 2023

Published:

Nov 16, 2023

Format:

HTML

Type:

eBook