Skills guide for IT help desk technicians

Cover Image

IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests.

To succeed in their work today, technicians require a host of skills, including expertise in:

  • Application workflows
  • System dependencies and interactions
  • IT documentation
  • And more

Read this 7-page E-Guide to discover the rest and to learn about the importance of investing in training for technical and soft skills. 

Vendor:
Atlassian
Posted:
Oct 25, 2023
Published:
Oct 23, 2023
Format:
PDF
Type:
eGuide
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