Skills guide for IT help desk technicians

IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests.
To succeed in their work today, technicians require a host of skills, including expertise in:
- Application workflows
- System dependencies and interactions
- IT documentation
- And more
Read this 7-page E-Guide to discover the rest and to learn about the importance of investing in training for technical and soft skills.