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“Have you tried turning it off and then back on again?” is no longer the first question a help desk technician should ask. End users’ technical skill sets have grown, and, in many cases, they can address basic IT or application issues on their own.

So, for help desk staff, this means user calls and requests are for issues that are increasingly more complex—which requires new knowledge and skill sets.

TechTarget’s searchITOperations.com staff invites you to read their article on this topic, which distills 3 essential skills and methods with which IT admins can streamline help desk support to fulfill modern end users’ demands.

Vendor:

Atlassian

Posted:

Jan 25, 2024

Published:

Jan 25, 2024

Format:

HTML

Type:

TechTarget Media