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With 93% of today’s CEOs reporting that they are preparing for a U.S. recession, many organizations are taking the necessary precautions to stay afloat. However, challenges such as layoffs and hiring freezes carry their own costs, especially for customer service and contact center teams.
So, how can companies work to keep their agents happy for better customer interactions amidst disruption?
Browse this guide to learn the top strategies your contact center leaders can leverage to optimize your systems and workforces, and discover the best ways to drive sustainable employee satisfaction.