All resources sponsored by:

NICE CXone

8 Matches
2020 Customer Experience (CX) Transformation Benchmark
sponsored by NICE CXone
RESEARCH CONTENT:The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada, UK, Australia with two surveys, one among consumers and one among contact center decision makers. Open the report to review their findings.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  .NET

THE ROI OF OPERATIONALIZING DATA TO BOOST CUSTOMER SUCCESS RESULTS
sponsored by NICE CXone
ANALYST REPORT:Download this report to learn about taking an integrated approach to customer and operational insights, and how that can help you address changing needs of buyers across all stages of the customer lifecycle.
Posted: 03 Aug 2021 | Published: 03 Aug 2021
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TOPICS:  .NET

The State of Contact Center Transformation in the New Digital World
sponsored by NICE CXone
WHITE PAPER:The contact center is no longer just a place to respond to customer issues. Now, the contact center acts as a front door for a digitally transformed business. Explore the state of contact center transformation in the new digital world in this exclusive guide, available for download here.
Posted: 30 Jul 2021 | Published: 30 Jul 2021
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TOPICS:  .NET

Contact Center Agility In The Post-covid World
sponsored by NICE CXone
WHITE PAPER:This white paper will help you create a roadmap to succeed in the post-COVID-19 era by offering a new strategy for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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5 Ways To Manage Demand Swings In Your Contact Center
sponsored by NICE CXone
EBOOK:In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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The Transformed Workplace
sponsored by NICE CXone
RESEARCH CONTENT:Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this Nemertes report for expert tips on navigating a successful transition.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE CXone
WEBCAST:In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021
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Customer Success Story: MoneyGram
sponsored by NICE CXone
CASE STUDY:Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021
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