All resources sponsored by:

NICE inContact

14 Matches
AI for CX: Practical Investments, Proven Return
sponsored by NICE inContact
WHITE PAPER:Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer experience with AI technologies.
Posted: 16 Aug 2019 | Published: 16 Aug 2019
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2019 NICE inContact Customer Experience (CX) Transformation Benchmark
sponsored by NICE inContact
RESEARCH CONTENT:The NICE inContact Customer Experience (CX) Transformation Benchmark is based on two global surveys—one of consumers and one of contact center decision-makers. Find the survey results in this report for help better understanding and improving CX, while also expanding your service channel offerings and advancing contact center operations.
Posted: 16 Aug 2019 | Published: 16 Aug 2019
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How CXone Empowers Contact Center Managers
sponsored by NICE inContact
VIDEO:View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019
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How CXone Empowers Contact Center Agents
sponsored by NICE inContact
VIDEO:View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019
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'Alexa, How Are My SLAs?' Omega World Travel Uses Innovation and CXone to Deliver Outstanding Service
sponsored by NICE inContact
CASE STUDY:View this case study to learn how Omega World Travel, one of the largest travel management companies in the United States, overcame the problems of their third-party hosted cloud solutions and struggling CX with NICE CXone.
Posted: 14 Aug 2019 | Published: 14 Aug 2019
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Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group
sponsored by NICE inContact
VIDEO:Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.
Posted: 07 Feb 2019 | Premiered: 07 Feb 2019
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Teleflora's business blooms with NICE inContact CXone
sponsored by NICE inContact
CASE STUDY:Download this case study to discover how Teleflora managed their worldwide presence and multiple call centers with the help of a cloud-based customer experience platform.
Posted: 29 Jan 2019 | Published: 31 May 2018
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Demo: NICE inContact CXone – Agent for Salesforce WFO
sponsored by NICE inContact
VIDEO:Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
Posted: 21 Nov 2018 | Premiered: 15 Nov 2018
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What's the Difference between a Cloud Native and a Hosted Contact Center Solution?
sponsored by NICE inContact
VIDEO:View this webinar to discover key differences between a cloud native and hosted contact center, and explore why more and more companies are switching to a cloud-based contact center software.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018
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Cloud Native Contact Center Applications Ease the Burden of IT
sponsored by NICE inContact
VIDEO:Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018
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The Total Economic Impact Of NICE inContact CXone
sponsored by NICE inContact
RESOURCE:Improved customer experience can significantly improve customer retention and boost profits. View this resource to learn more about how Nice inContact has improved customer experience and saved companies money.
Posted: 19 Nov 2018 | Published: 31 Dec 2017
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4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center
sponsored by NICE inContact
RESEARCH CONTENT:Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.
Posted: 19 Nov 2018 | Published: 30 Nov 2017
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Understanding the Difference between a Cloud-native and a Hosted Solution
sponsored by NICE inContact
RESOURCE:When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Vendor Comparison: How 10 CCaaS Vendors Compare
sponsored by NICE inContact
RESEARCH CONTENT:Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.
Posted: 14 Nov 2018 | Published: 17 Oct 2018
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