All resources sponsored by:

NICE inContact

6 Matches
Contact Center Agility In The Post-covid World
sponsored by NICE inContact
WHITE PAPER:This white paper will help you create a roadmap to succeed in the post-COVID-19 era by offering a new strategy for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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5 Ways To Manage Demand Swings In Your Contact Center
sponsored by NICE inContact
EBOOK:In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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The Transformed Workplace
sponsored by NICE inContact
RESEARCH CONTENT:Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this Nemertes report for expert tips on navigating a successful transition.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST:In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021
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Customer Success Story: MoneyGram
sponsored by NICE inContact
CASE STUDY:Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021
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Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone
sponsored by NICE inContact
CASE STUDY:Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.
Posted: 14 Jan 2021 | Published: 14 Jan 2021
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