Improve collaboration with consolidated IT management
While siloed operations can affect various parts of your organization, the collaboration between service and operations teams can be adversely affected by IT industry confusion between the ITSM and ITOM disciplines.
But the guiding principles of ITIL 4 help resolve this conflict.
Discover how to enable collaboration by using ITIL 4 for a holistic approach to ITSM and ITOM in this e-book.