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To grow the CX function’s influence and win financial buy-in for your priorities, it’s imperative that you get stakeholders and influencers on board with your goals.

But what’s the best way to engage them with your aims and outcomes? The secret lies in knowing how to tie CX to business growth and align leadership around customer value.

Watch this webcast to hear two Forrester analysts discuss proven ways to get stakeholders excited about CX.

Watch now to gather tips and advice for CX management, including:

• How to get stakeholders focused on CX.
• Why money is a weak motivator for CX advocacy.
• Which CX metrics to measure — and how to get them.
• The CX change that UPS made to boost operating profit by 57%.

Vendor:

Forrester

Premiered:

Sep 8, 2023

Format:

HTML

Type:

Webcast