FORRESTER RESEARCH REPORT: Dive into this Forrester Report on 2024 predictions to learn what you should expect in the new year, including:AI will boost productivity and problem solving by 50%Backstage will be the #1 framework for self-service developer portalsOnly 20% of companies will fund a DEI function – a 7-point drop from 2023 levelsAnd 12 more predictions!

Posted: 02 Nov 2023 | Published: 02 Nov 2023

WHITE PAPER: Customers gain value across several dimensions that inform positive and negative impressions of your brand. So, if you don’t measure them correctly and pivot your CX strategy after gathering results, the cost, in lost business, could be steep. Access this Forrester guide to discover how your CX team can accurately measure true customer value.

Posted: 11 Oct 2022 | Published: 30 Sep 2022