Contact centers and AI: What you need to know

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By 2031, 30% of interactions between customers and call centers will be handled by AI, according to Gartner.

You may have some questions:

  • What ways can AI be utilized in the contact center?
  • How will AI impact customer experiences?
  • What benefits should organizations expect to reap from this shift?

To unlock answers – and to learn how to develop a business case for investing in AI for your organization’s contact center – dig into this white paper.

Vendor:
FourNet
Posted:
Sep 1, 2023
Published:
Sep 1, 2023
Format:
HTML
Type:
White Paper
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