CX leader’s guide to enhancing telephony operations
Due to the popularity of collaboration applications such as Microsoft Teams, many organizations are working to integrate and enhance telephony services for external calling through Teams.
In fact, 79% of IT leaders report that they are somewhat or extremely likely to integrate Microsoft Teams with their contact center in the future.
With this knowledge, it’s clear that companies must transform their telephony efforts to keep up with modern customer service expectations. But how can this best be done?
Access this guide to gain more insight and discover how you can enhance your communications operations and improve experiences for all.