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Analyzing the questionnaire results of 184 CX and customer contact leaders, “The U.S. Customer Experience Decision-makers’ Guide 2022-23” explores the CX strategies, performances and technologies of U.S. organizations.

The results shed light on:

  • How businesses are investing in CX improvements
  • Common plans for technology implementation
  • How analytics are improving CX
  • The role of video agents in contact centers
  • And more

Unlock these insights by downloading the report.

Vendor:
RingCentral
Posted:
Apr 26, 2023
Published:
Apr 26, 2023
Format:
HTML
Type:
Research Content

This resource is no longer available.

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