5 strategies for transforming customer experience
The steady evolution of the contact centre is over. While 77% of CEOs have increased their investments in digital transformation to improve their customer experiences (CX), many stakeholders can be hesitant, believing that:
- The risk is too great
- The disruption will be too difficult
- Competitive initiatives take priority
- And more
But CX transformation is critical — and it depends on winning over the executive team with a compelling business case.
Browse this guide to gain five key strategies for building a persuasive business case that demonstrates value worth the investment.