Understanding outsourcing and automation for contact centers
As organizations struggle with labor shortages, contact centers and their teams seem to be getting hit the hardest.
In order to combat these challenges, many companies have turned to outsourcing for assistance. However, while this presents its own set of pros and cons, it does little to improve the agent experience.
So, how can you provide efficient and quality service for your customers while ensuring a more satisfied workforce?
Watch this webinar featuring a conversation between industry leaders as they discuss the current contact center landscape and provide insight into the benefits and challenges of leveraging outsourcing and automation.