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Although customers who have a satisfying experience are 62% more likely to spend more, 43% of customers will churn after just one negative interaction with an organization.
And with it being reported that 55% of customer service issues go unresolved, this means that businesses must prioritize the CX in their contact centers above all else. So, how can this best be done?
Browse this e-book to gain insight into the top ways you can set your contact center agents up for success and ensure a positive experience for all.