WHITE PAPER: Every day, your business receives information from customers on what they want, how they feel, and what they dislike. However, if you’re not gathering that multi-channel data, whether it’s on the phone, on your site, or even on social media, if you’re not listening, you could miss out on what matters. Read on to learn how to change that.

Posted: 18 Jul 2023 | Published: 19 Jul 2023

RESEARCH CONTENT: In today’s digital era, the contact center is becoming the driving force behind increased customer loyalty, spend, and resilience to any future disruptions or economic troubles. Why is that? The answer is data and how your organization uses it to engage with your customers. Read on to learn how to utilize that data to build a competitive advantage.

Posted: 18 Jul 2023 | Published: 18 Jul 2023

ANALYST REPORT: Over 33,000 consumers have spoken, and this report reveals the 3 actions that they need businesses to take in order to win their loyalty. Read on to unlock these insights.

Posted: 15 Jun 2023 | Published: 15 Jun 2023

EBOOK: Today, 9 in 10 HR leaders report that they agree or strongly agree that experience management (XM) will be a critical capability for organizations soon. This means that it’s crucial for teams to not just understand XM, but to understand what employees want. However, this is easier said than done. Browse the report to learn more.

Posted: 14 Jun 2023 | Published: 14 Jun 2023