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Today’s customers prioritize experience when interacting with an organization. 70% of consumers agree that a company is only as good as its service, meaning that’s critical for organizations to have highly trained, engaged, and empathetic staff.

However, with the pressures and challenges that contact center and other CX employees face, many find it difficult to meet these expectations.

So, how can you improve the experience for all?

Access this report to gain expert insight into the current CX landscape and discover the best ways that you can empower your employees for contact center success.

Vendor:

Genesys

Posted:

Feb 28, 2023

Published:

Feb 28, 2023

Format:

PDF

Type:

Analyst Report