The state of voice-powered customer service
Online marketplaces are realizing the value of allowing your customers to communicate without leaving your app - especially when it comes to improving customer experiences and reducing fraud.
And according to a recent study by Hubspot, 90% of consumers expect a response time of less than 10 minutes for customer service questions. They are seeking real-time human responses.
How can your business meet the demand to improve customer service and satisfaction?
Read on to learn how app-to-app calling can help you deliver the service your customers desire while improving cost efficiency and strengthening security measures.