Customer engagement: The value of omnichannel retail strategy

The retail industry is one of the most demanding when it comes to customer experiences. According to Salesforce research, 76% of customers expect consistently great service across different departments and channels.

However, at the same time, 79% of retail professionals say it’s impossible to provide consistency without a complete view of customer interactions.

So how can you enable high-quality, always-on customer experiences across all channels?

Read on to learn how Communication APIs can enable your organization to better manage customer conversations and streamline your engagement strategy to achieve a consistent customer experience.

Vendor:: 8x8
Posted:: Mar 20, 2023
Published:: Feb 14, 2023
Format:: HTML
Type:: White Paper

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