The power of communication in ecommerce logistics
It doesn’t matter what you’re selling - to keep online buyers coming back for more requires one important thing - exceptional delivery experiences. In fact, 98% of shoppers said the delivery experience has a direct impact on their brand loyalty, according to Convey research.
With the right use of communication channels, ecommerce brands and their last mile logistics partners can offer full visibility across all stages of the delivery process and improve customer experiences.
Read on to understand the full power of transparent and active communication in ecommerce logistics.