Delivering Always-On Customer Support in A Digital World
76% of customers want consistently great service from different departments and channels, according to Salesforce research.
This indicates a desire for more frequent engagement with brands – but not at the expense of consistency. Which means, businesses need to find a way to ensure high-quality interactions and consistent information across all customer support channels.
Read on to learn how 8x8 Converse, an all-in-one chat app conversation tool, can enable your organization to:
- Manage 2-way conversations across multiple channels on a single platform
- Capture rich data to optimize your customer interactions
- Engage your customers using insights from previous conversations and internal notes
- And more