The 2022 ACA Study at a glance

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Did you know that one bad interaction can cost you current and future customers? The results of the 2022 Achieving Customer Amazement Study make it clear: Customer experience matters more than ever, and that makes a compelling case for upgrading your contact center with Amazon Connect.

Read the full study for insightful statistics and actionable next steps, including:

  • 64 percent of customers would switch brands over one bad experience. Reduce friction by making your contact center more available, simple, and intelligent.
  • • 89 percent believe it’s important that contact center agents are empathetic and helpful. Provide your agents with the tools they need to be both.
Vendor:
Amazon Web Services
Posted:
Dec 20, 2022
Published:
Dec 20, 2022
Format:
PDF
Type:
Analyst Report
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