The road to agent experience maturity: A self-assessment
With so many contact centre managers focused on customer satisfaction, it’s reported that only 50% of organisations prioritise agent experience (AX).
AX can have an impact on the quality of customer service your contact centre provides, and happy agents are more likely to have a positive and helpful approach to every interaction. So, how can you better fulfill your agents?
Access this guide to evaluate where you need to focus your attention and make progress so you can begin improving agent job satisfaction quickly, in areas such as:
- Monitoring agent job satisfaction
- Improving and enhancing agent experience
- Preventing agent turnover
- And move