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New eBook explores frictionless customer experience and points the way forward.
Companies need to address four key trends that are impacting the flow of digital-first experiences:
- More customers are starting their journeys with digital interactions
- Customers expect instant gratification
- The experience is more than the sum of its parts
- Agent experience now mirrors customer experience
Find the way forward with this eBook.
- Vendor:
- NICE CXone
- Posted:
- Dec 22, 2022
- Published:
- Dec 22, 2022
- Format:
- Type:
- eBook
