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![Cover Image](https://cdn.ttgtmedia.com/bitpipe/covers/1670906101_151_lg.jpg)
New eBook explores frictionless customer experience and points the way forward.
Companies need to address four key trends that are impacting the flow of digital-first experiences:
- More customers are starting their journeys with digital interactions
- Customers expect instant gratification
- The experience is more than the sum of its parts
- Agent experience now mirrors customer experience
Find the way forward with this eBook.