This resource is no longer available
Agents comprise 2/3 of the cost of contact centers for the majority of companies. Investing in their performance is worthwhile, as it can improve overall satisfaction, reduce churn, and ultimately create better customer relationships.
Unfortunately, in a time where the market is so saturated, it can be difficult to gain a competitive edge in omnichannel engagement. So, how can you work to build a more efficient contact center?
Access this white paper to learn how you can maximize engagement with workforce management and experience benefits such as:
- Quality management
- Interaction analysis
- Performance management
- And more
- Vendor:
- RingCentral
- Posted:
- Nov 30, 2022
- Published:
- Nov 30, 2022
- Format:
- Type:
- White Paper
