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Integrated communications platforms, based on APIs, are an essential part of the digitization of customer engagement. These platforms provide a more holistic view of the customer journey, serving a myriad of technology options, such as voice, SMS, and A2P, at each touchpoint, to elevate the end-to-end experience. With the acceleration of digital transformation, the adoption of communications platforms and API solutions has also increased dramatically.

Take this brief survey to access a report of 31 business and IT leaders, representing sectors such as retail, banking, insurance, telecommunications, OTT providers, and transportation & logistics. The results provide insights into their business objectives, their plans and deployment of communications platforms and APIs, and various use cases that are important to their businesses.

Vendor:

8x8

Posted:

Nov 17, 2022

Published:

Nov 17, 2022

Format:

HTML

Type:

eGuide