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More than 70% of customers expect conversational care when they engage with companies in order to get the support that they need.
However, though some organizations have already implemented web, mobile, and social messaging channels to communicate with users, many are still struggling to integrate conversational tools.
This guide can provide you with 11 best practices and tips for connecting with your customers and delivering more efficient service at scale such as:
- Embedding conversational support on your website and mobile app
- Managing all of your conversations from a single interface
- Collecting customer information to improve agent efficiency
- And more
Access the guide to discover more.
- Vendor:
- Zendesk
- Posted:
- Sep 9, 2022
- Published:
- Sep 9, 2022
- Format:
- Type:
- eBook
